ING Belgium Reviews 

Until now it’s been an amazing experience with a great support from the ING team.

It took me 7hrs to speak to a reliable human agent on the telephone, but having done that, the advice they gave was very good. However, ING is lack support for newly arrived business people. They seem to erroneously thinking because they speak a share language very little other support is required. This is a complete fallacy. Navigating byzantine Belgium bureaucracy can "character-building" and there is little assistance. It would be useful if the AI bots, the call centre and branch staff all gave consistent advice too. ING, you are capable of better, but the first impression on the business side was deeply underwhelming. The bank is clearly under-resourced and understaffed and it really shows. The staff themselves do an excellent job; the decision-makers--it is a moot point.

Honestly, it has good services. I compare it to the other big Belgian banks, and what you currently get for the price point is quite good.

Application facile à utiliser, intuitive en fonction de vos mouvements

Absolute garbage

ING never works as expected, their app is badly made, they are terrible on the phone, very slow.
Just think of something you would expect from a bank: they are bad at it.

And i am being modest

Technically efficent and convenient

My branch is in mechelen Brull my car is insured by ing .
I have lost the papers of the vehicle and was told to take the police act to my insurance company to reapply for new registration papers. ,I sat with the lady for 45 minn waiting on the phone for insurance company. She then told me se will fax it threw to them and will send me a mail . that never happened .Left the branch and realized i forgot to ask for the accident form,Whent back to the bank there was a nother lady in the cubicle next to the lady that served me .the lady that served me was not there .The lady was alone and i aprouched her and ask her if i may ask her a question .She got up out off her desk and told me 3 times in a row wait i litle then walked up to a client behind me and sed this gentel man was before you you can wait .I felt ferry small and insulted told her that i was just served by her colega ,she then rudely said, Then wait for her .I speak dutch with a shout african acent i i real felt this was a racist iseu the way she spoke to me ,AS a 14 year client im sorry this is not ok scan and hire your staff better.Nobody has the right to speak to a nother person in such a manner.When the other lady got back i asked her for the accident form . She replied this is a bank not the insurance company .In other words if you get ing car insurance if you have a problem with your car you on your own

Stealing money in international transfer!
in april i sent money form my danish bank to my family in Peru. I have sent money to them many times without problems. I always mark to pay all fees via my bank. However this time ING BElgium as a clearingbank despite this chose to withhold 70 EUROs before transferring to my family!!!
Please give me back my money!

On April 15, I transferred money (EUR 2,310 / DKK 17,324.88) abroad to an account saved in my bank's system, which I have transferred to before. I also chose to pay all fees, i.e. DKK 250 to Nykredit.

On April 20, my transfer was returned (DKK 16,328.54). Except now DKK 1,000 is missing!!! In addition, my bank also charged a fee of DKK 50 for receiving the returned funds...

The notice regarding the payment even states: “Original amount: EUR 2,277.81.” This means that the clearing bank which is ING BELGIUM deducted money already when they first received the transfer and then deducted money again upon the return, despite the fact that I had chosen to pay all fees via my bank.

I look forward to receiving my DKK 1,000 refunded.

Made an entire generation of smartphones obsolete instead of making their app secure. Absolutely irresponsible behavior from a big bank like ING. They have the budget to take responsibility and make their app more secure for everyone. Instead, they choose to exclude people who don't have the money to get a new smartphone every year.

Almost 10 year experience with ING. very good service with cards and the app is quite nice

Absolute ZERO when it comes to customer service. Unless you are a big business or a victim of fraud they will not spare you a single minute. Years with themz my cards, many of them, have NEVER arrived, my account got blocked and I cannot for the live of God get a person on the phone, it is all chatbots that are useless. When you see your review score at 1.4 and still don't care that says a lot about how you view your customers. I am closing my account and hope you go out of business soon.

If I could have given zero stars I would have .

This bank is utmost dishonest and very unprofessional .

Even though I have submitted a judgment from court , their forms and everything they requested , they ignore my emails and are not transferring me my deposit money from my previous flat !

You can’t call them and they are just refusing to do follow court orders .

Don’t put your money there and don’t even open up an account .
Absolutely not serious as a financial entity .
Incompetent staff , unfriendly and ignorants .
It’s impossible to talk to any manager only to their student job employees that know shit and can’t give updates .

They are scam

It took them from November to March to change the responsible person in our company from one person to another.... Very bad

The most incompetent people are working for ING. I had an issue with my CC, their fault. I had to call n times, telling the same story all the time. STAY AWAY FROM THIS BANK!!! SERVICES ARE SHIT!!!!

I would not recommend ING. The service is below par, follow-up shows little willingness to actually resolve issues, and the overall attitude is rigid and unhelpful.
My credit card was blocked back in September, and since then ING claims to have sent four replacement cards, none of which ever arrived. From the beginning, I pointed out that something was clearly going wrong during shipping and requested to collect the card at a branch. This reasonable alternative was dismissed as “not in line with their rules,” and they simply repeated the same ineffective process without offering any solution.
Three months later, I still have no credit card. No effort, no flexibility, and a surprising lack of common sense have left me completely stuck. Friends have advised us to switch to KBC, and at this point we are seriously considering it.

Just like the other people say, i had the exact same issues. Tried to contact them for years, through all phone numbers, emails and forms I could find. They don’t answer emails. On phone they are being rude and can’t help with the most basic things either. They requested same information from me over and over again, which I provided them repeatedly and nothing been done for years. Then they said that they are closing my account out of nowhere and asked to provide them a bank account to make a transfer of my money to, which I did and again, nothing. No reply, no transfer. It’s been years ago and I am still receiving post mails saying that they are going to charge money for non-residents now. Also my account was originally on a %, but they said that it wasn’t. Impossible to contact them or use my founds. Stay away from that bank!

Absoultely shitty service.

After this review I received the following email from Trustpilot noreply address:

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THIS IS RIDDICULOUS ALSO FROM TRUSTPILOT.

ING is one of the least responsive banks I have ever dealt with. They repeatedly failed to reply to my emails, even when I followed up multiple times and called customer service. Instead of solving anything, they left me without clear answers and suddenly closed my banking relationship with almost no notice. I only discovered the situation by chance when my account stopped working. The lack of communication is shocking and unacceptable. If you need a bank that values customer service or basic transparency, look elsewhere.