ING Belgium Reviews 

It took over a month to transfer an small amount (less than 100 euros). Money left the sender's account and took a month to reach mine, when I asked the bank they said transactions take time no other explanation... Unbelievable. They also blocked a transaction and didn't even inform me because in the description was the word 'Persian' and thought I was funding terrorist activities... The whole description was 'Persian Dinner' for an amount of 65 euro... And they failed to notify me. The other bank, of which I am not a client!! Had to contact me. The level of incompetence of Belgian ING is ridiculous. I am leaving the bank and never recommending it to anyone.

ING is highly unprofessional and unethical bank. I wanted to open an account in their bank and made an appointment on certain date and time. When I was there, they simply ignored me for 15 min, then I had to find someone in their office to help me myself. When all the formalities were done and two weeks passed I still have heard nothing from them. I start calling and the only two things I get is promises to come back to me tomorrow (which NEVER happens) and information that the account is open and awaits activation. Another 2 weeks passed and I learnt that I am under "security check" from the bank. No time frame and no scope is declared. I bet it is connected to my non-Belgian origin, as in case of many other commenters here. Racist and xenophobic bank!

The worse bank ever!!

I moved recently to Belgium and I needed to open a bank acount. Since I was a happy customer at ING Netherlands for years, I thought I would get the same service in Belgium but it wasn't the case! As I don't have yet a Belgian ID card, I needed an appoitment to open the bank account. I sent an email and got the appoitment but then my surprise was that when I got there, the person was not working that day and didn't bother to inform me. The other colleague present that day didn't want to make the effort to receive me to open the account. I had to take hours of work to be there on time and then instead of solving the solution since I was there, they just didn't care! They told me to give my number and they would call me for another appointment when they would have the time! Like what?? You think people are always available for you? The incompetence was from your side, not mine! They even questioned that I went the wrong day, I had to show several times the confirmation email of my appointment! Not only you lost a customer but don't worry, I'll inform the world as well that the customer service is the worse! You're not better than us because you work in a bank, remember thanks to who you all have a job!

Very bad customer service . I called the bank and waited 45 min but no answer then again called and after 10 min some one answerd and she said she will forward my call to an other person and again I waited 35 min and call disconnected . I called again and some one answerd after 5 min and same answer that I would transfer you call to some one . I waited over 1h 10 min and no answer . I am sure they close the office and left call on hold . Very sham full service . Soon go to transfer to an other bank

surely the worst bank in Europe, I haven't used the account for 2 years and this year I received from the central bank that I'm being paid to them as a bad payer for 50 euros from the ing reason that they didn't let me know that they are in minus!
I have had the same address for 5 years! The bank is bad and the bad workers

The bank that treats you with absolute hostility and contempt. I understand that they are liquidating in masse all accounts of persons not resident in Belgium. Not sure if they extend they xenophobia to non-Belgians resident in Belgium. Does not matter if you are for instance working for a European institution but abroad.
In any case, the manner of doing is the worst imaginable - they just block your account, and then to get your money back make you jump trough all kinds of administrative loops set up by themselves. I was lucky that I have another account in Belgian bank, otherwise I would still be in their clutches. Also of course you have no right to know the state of your bank account or anything else since they blocked it. Total abuse of power.
In other words, if you are not some sort of purebred Belgian living in Belgium, leave before they will get to you.
And if you are - don't be so sure you will be OK either.
Thanks goodness I'm free of them, with my money recovered. Good riddance of bad s...

The worst bank ever. They closed my account however i’m client since i was 17 (in that time it was BBL) Today i’m 59, a Belgian resident living in a foreign country and they are just threatening me with an abusive arrogance. Is there no quality and humanity anymore ? Finally I don’t care but i warn all potential clients, stay away from ING. Im not surprised people are switching to Crypto …..

Impossible to close account I’ve had with them since 1984. Customer service is diabolical. Very unhelpful. I have spent money on phone calls from UK but despite assuring me my account is closed and a ‘colleague’ will confirm this in 24 hours this never happens. I continue to receive statements for an account I cleared in December but it shows 2€ (Which I cleared).

ING is not a bank, but a bunch of morons proud of being so. Either for private either for business purposes, do NOT try anything: they charge debiele rates for nothing, and refuse loans/mortgages SHORTLY before you go to the "notaris" for the papers ("akte")! Also, they offer you a mortgage rate, then cause it to be non-valid since the rates increase and then without notification, too late for you to discover obviously, INCREASE the rate, to put you against the wall. No indemnity, as the little notes at the end state they have the right. ING are crooks! I opened an official complaint at the banks supervisor for auditing in detail. Drop dead stupid bank, you lost a loyal never-failing customer in little time.

I have invested some money in ING "Defensive" fund wich supposed to bring 1-3% income per year, that what they told me at the branch office.
It's been 2,5 years since then and during this period they lost -7% of the initial amount - very good "Defence", morons!!!

And the bank have an impudence to charge a fee for loosing my money! I could loose them this way myself, without any fees.

And I wonder why I should pay a 'tax' when I want to witdraw, considering there are no profit??

I think people who are in charge of managing this fund should behave in more responsible way, they can't 'play' with the clients money like this!!!

Terrible service. I had excellent service with ING Netherlands but unfortunately this can’t be said for the Belgian branch. For more than a month, I have tried to get help with a problem, with a missing ING signature on a document. I spent hours in line for “customer service” with no luck. Send several emails and still no response. I will be changing as soon as possible.

Bad, unhelpful and impolite customer service.
When i complained about service they just responded via email after a long time without even bothering to the department of that service i complained about or even contact me to listen from me.
They stole my money and when i ask about it they just say we are trying to fix it and just wait and they close the line.
it's been already more than a month.
I don't recommend it.

I closed my account but there is still €200 on it. Ing refuses cooperation, makes me wait 2hours on the phone before hanging up. This is the worst bank ever.

WORST BANK EVER. We are trying to solve a problem with them for 5 months now. It takes them about 3months to reply to an email. Departments dont communicate with each other and customer support is not up to date on where to guide you within the organization (after waiting an hour for them to pick up and if). Stay away from them, especially if you have significant funds as they are unable to manage them. Extremely unreliable.

ING closed our account after 16 years of non-problematic use, with regular income from the European Commission. They did without any explanation, possibly because we live abroad now. Before, we had a rather good experience with ING client service. Such an arrogance is inexcusable.

Shame I can’t give 0 stars. Terrible, terrible customer service: whether in person in the bank; no answer to emails for days; and a phone service where you are on hold for at least 30 minutes only to be told ‘I can’t help, you need to speak to someone else.’ We have a litany of complaints: unable to change our address on returning to the UK; poor communication once back; a clunky app and poor online viewing experience. In short: avoid. Bank elsewhere and save hour of your life and unwanted stress.

This is the worst bank ever!
Poor service, poor policies, poor communication, underqualified staff, stupid app, useless website, unreachable call center! I really wonder how people do business with these bunch of buffoons.
To be avoided at all cost!

I have been a customer at ING for more than twenty years.One year ago, I got a letter from ING out of the blue saying that they want to end all commercial relations with me unless I provided some documents. After endless calls, I sent the required documents and the problem seemed to be solved. Then two weeks ago I was suddenly blocked from my account. I couldn't understand why. I contacted their customer service several times and my call kept being transferred from one person to another as no one could explain why I had been blocked from my account. I then went to one of their branches and even they couldn't solve the problem and gave me a number to call. I called that number and all they said is that they would call me back in two days to set up an appointment. They never called back. I called them again several times until someone was willing to set up an appointment at one of their branches. On the day of the appointment at their branch, I asked the person why my account was blocked and they still couldn't explain why!! Then I asked to close my account and transfer the money to another account at another bank but the process is still ongoing and I don't know when it will end.

Choose any other bank; I can't imagine worse than ING Belgium.