ING Nederland Reviews 3,992

atrocious, arrogant, poor quality of the english language in their written communications. never delivering yet extremely annoying borderline insulting the customer. to day there was/is no access to bank statements. phoned them, persisted as they try to fob you off by telling you to chat to them via the app.
when i finally got to speak to somebody she managed to stay away for 11 minutes only to come back with the message that i had to try again later and via the app please. i-am-going-to-finally-cancel- this horrible bank.

Terrible service. I made a transfer to United Kingdom 8 days ago. Which they did not receive. Today i spoke to customer service, he said it will take 10 days to look into it why my money didn't come back to my account or went into the receivers account. He said may be they will not be able to help me but find out why it happened. In other words he meant i might lose my 1800 euros.
Can't believe this is happening in europe.

Worse bank you can find. I opened up an account 8 years ago in Luxembourg. I am now forced to close it by the incredible fees applied to any transaction. I did transfer some money to my niece and for no reason, as they claim it was refused although IBAN correct, they applied 2 times 25 euros fee for “rejected transfer”. I immediately decided to close my accounts…no need to have my bank sucking my blood!

Very bad bank . I've been 2 weeks trying to open an account !! The worst bank ever

Advised recently because I was living overseas, that Vietnam was a high risk. And requested that the account be closed. But still had the gumption to say once I return to Australia, I could open another ING Account... You just lost another customer.

The only reason drives me here to write a review is to express how angry I am with this worthless over rated bank.

Terrible App, always broken always there is something wrong with it

I was recommended by profile picture name to file a complaint which saves my coins.

Check my profile photo for your help

I just had a bad experience with the ING Customer service. The attendant was extremely unfriendly because I didn't really understand what she was saying because the call was bad. And she didn't speak clearly either. Very bad service.

More than 30 years Dutch ING account holder with an expensive creditcard. I had to discontinue the creditcard after makesyoufluent refused to refund after I realised within a day that their product was worse. But also did not anwser my questions to stop further billing. The Dutch ING also did not want to prevent further billing, so I had to cancel. Worse customer service, I took weeks to hear an answer from them.

It is always the worst customer experience ever.
I am trying to get a credit card with them and I couldn't I tried for several days so I decided to contact customer care. The girl suggested to use the site not the app (although the app redirects your I the site) I did that and I got the same message.

Then she suggested to use a computer. Still nothing

Then she said she will do it for me through their system. Still the same message

So I asked if something is wrong or we could troubleshoot.

And the answer was I don't know just keep trying....

This is one of the occasions that I contacted them and they told me that they don't know.....
At this point I probably know their jobs better than them

The depot is quite ok. However that's about it already.
The service is a catastrophy. Since 5 days I'm waiting to receive feedback.
I'm traveling in India and Nepal and can't move money from the "Extra" Account to the debit account.
Which leaves me with almost no money.
How incompetent can a bank be? This bank let's you down if you need them. I rather prefer DKB, which has been a reliable partner for years.

I work remotely for an overseas company and I get paid in USD. I have a pretty good salary but ING would not even consider a mortgage if I'm not paid in EUR meaning I will pretty much never be able to buy a home. We are in 2023, this is such nonsense.

Truly horrific experience. I could not open an account online or through the app so I went to a bank branch. They told me they couldn't help me and I had to do it online. I told them it doesn't work and they said I'll need to call to make an appointment. I called to make an appointment and the woman hung up on me. I finally opened an account, but I couldn't access it without the pass and username. Those were said to be sent by mail but never arrived. We called again and the customer service agent hung up on us AGAIN. Horrifying all around. I would not trust this bank with my money. I was also told by one of the ING service point workers that the bank is shutting down physical branches because they are failing and that's why the customer service is so horrible. If you hold money here I recommend removing it and moving to a safer institution that cares more about safeguarding their customers' money.

Worse bank ever.
1.App never works as it should.
2. Customer care doesnt exist.
2. App support says wait 10 minutes and disconnect or says 30 and same issue.
3 I requested a new card because it was not working the old one: Error: your card is demagnetized. New card: Same error.
App was down for a 3 days. After calling 15 numbers sombody say: Go to the office they can fix it. When the issue was the software.
Call the main phone number, Option 1: Dutch.
Option 2: English, I press Option 2 English and I get 9 options more ALL in Dutch.
What a JOKEEEEE. SCAMMERS

The ING Customer Service is not good. They never answer at the phone. I am really upset.
I don't like this system !!

Canceling a business account is not possible through their website. Tried several times, costing me a lot of time, at the end of the process it looks like it's canceled. After calling them it seems they have not received any cancelation. Finally they did send a form to fill by email. After an other week waiting still no confirmation, horrible contact person on the phone and ING charged again an other month costs. Last year closing an other account at ING costed 4 months, loads of mails and telephone calls. Don't fall into their trap (hands)

I cannot activate my account because there is a malfunction in the app that doesn't accept my ID card. The customer service instead of apologizing is giving an attitude like it was my fault. When I asked her what should I do about urgent online payments that I needed to make, her answer was 'you are not the only one'. How is that even an acceptable answer? If I am not the only one then more reason for you to address your malfunction faster instead of treating your customer like crap. Whatever you have definitely doesn't match general international standards of customer service, you are giving terrible service and making us pay for that terrible service