Inglesport Caving & Climbing Equipment Reviews 40

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 5 out of 5 stars

Very good service from Inglesport. I telephoned on Saturday to enquire about a product seen on their website, following which I placed my order online. The item was delivered via Royal Mail the next d... See more

Rated 5 out of 5 stars

Delivery within 48hrs of placing the order due to spending the required amount. Speedy reply to emails. Received a refund only hrs after they got a product back I exchanged for a different size. Did... See more

Rated 5 out of 5 stars

I rarely write reviews (due to lack of time) but, given how good the service was, I felt compelled to. I ordered a Rab Cirrus Men's Flex Hoody from Inglesport on Sunday afternoon and receive the item... See more

Rated 5 out of 5 stars

Ordered Rab mattress. Got product at a reasonable price, free delivery and on my doorstep within a couple of days. So many companies either don't deliver to NI or charge extortionate p+p since Brexit.... See more

Company details

  1. Outdoor sports shop
  2. Adventure Sports
  3. Outdoor clothing and equipment shop
  4. Rock Climbing
  5. Sporting Goods Shop
  6. Winter sport shop

Written by the company

Inglesport - Caving and Climbing gear specialists: Buy the best Climbing and Caving equipment from Inglesport. Fast UK and Worldwide delivery options available on top exclusive brands. Everything you need for your next big adventure.


Contact info

4.1

Great

TrustScore 4 out of 5

40 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

ordered a RECHARGEABLE Peltz head torch…

ordered a RECHARGEABLE Peltz head torch through Amazon, arrived with ordinary batteries, was told it was mis-advertised and it was not rechargeable
They totally agreed it was advertised wrong and the advert could not be changed
was refunded cost of torch and £4-49 postage, It actually cost me £5-39 to post it back as they advised
No torch , out of pocket, and all the hassle, NOT IMPRESSED

3 September 2023
Unprompted review
Inglesport Caving & Climbing Equipment logo

Reply from Inglesport Caving & Climbing Equipment

Dear James,

Thank you for sharing your feedback. We always encourage our customers to reach out to us directly with any concerns, as we're available 7 days a week and are committed to addressing issues promptly.

To clarify, the original issue stemmed from Amazon listings that can sometimes be misleading or faulty, which is beyond our control. However, we did acknowledge the situation and offered a full refund. Regarding the return process, it seems there was a misunderstanding with Amazon's VAT calculation on refunds. This resulted in a 20% discrepancy in the postage refund. It's worth noting that Amazon has a unique way of adding VAT to the item refund but not to the postage.

While we're unable to contact customers through Amazon post-purchase, we invite you to get in touch with us directly so we can address the postage refund discrepancy.

Thank you for your attention to this matter.

Rated 5 out of 5 stars

Ordered Rab mattress

Ordered Rab mattress. Got product at a reasonable price, free delivery and on my doorstep within a couple of days. So many companies either don't deliver to NI or charge extortionate p+p since Brexit. Very pleased. Great service. Will order with Inglesport in the future

11 September 2023
Unprompted review
Rated 5 out of 5 stars

Speedy delivery.

Ordered at 2pm and got it by 10am next day.
Was not expecting a turnaround as quick as that!!

Outstanding service!

5 July 2023
Unprompted review
Inglesport Caving & Climbing Equipment logo

Reply from Inglesport Caving & Climbing Equipment

Our absolutely pleasure, Matt. Thanks so much for the 5-star review!

Rated 5 out of 5 stars

Brilliant!!

Great price, lovely item, super speedy delivery - very happy!!

13 May 2023
Unprompted review
Inglesport Caving & Climbing Equipment logo

Reply from Inglesport Caving & Climbing Equipment

Thank you for your kind words Ailsa :)

Rated 1 out of 5 stars

Don't use this company they don't send…

Don't use this company they don't send items out or respond to emails, but do take your money straight away.

22 January 2023
Unprompted review
Inglesport Caving & Climbing Equipment logo

Reply from Inglesport Caving & Climbing Equipment

Hi David, we apologise for the delay in sending out your item. It was not within our usual service expectations. We would normally have contacted you to arrange a refund after a stock error, but on this occasion, with more stock imminent, we thought it was a tolerable delay of 1-2 days, rather than cancel your order. Unfortunately, our delivery took 4 days to arrive. We should have communicated all this to you, and your email SHOULD have been replied to, hence we accept your review. The tracking shows your replacement headbands delivered, so please get in touch if you have any further queries.

Rated 5 out of 5 stars

Super speedy service

I bought a rab ascent 900 sleeping bag late on a friday night, it arrived on the monday morning!! Absolutely fantastic service! Will definitely be ordering again, sometimes the smaller retailer is far better than the big businesses

19 December 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a coat from these

I ordered a coat from these, it came extremely quickly. Once received I soon realized it was way to big for me, so I contacted them. They understood that this happens and gave me the details on how to send it back and I asked if they could send a size smaller, which they were perfectly fine with.
Once they received the coat back I had an email that same day saying they had sent the smaller size out to me. I've just received it now (was a slight delay due to the royal mail strikes) and the coat is perfect. I will 100% be using inglesport again!!

3 December 2022
Unprompted review
Rated 5 out of 5 stars

Order corrected and swiftly despatched

I ordered some Fenix batteries online for an upcoming expedition, Dave Ramsay realised that they probably weren’t the best option, contacted me, suggested the best option, refunded my initial order, then quickly despatched my new order. Unparalleled service, thanks very much!

31 July 2022
Unprompted review
Rated 5 out of 5 stars

I ordered a Rab jacket and ordering…

I ordered a Rab jacket and ordering process and Inglesport postings timelines all great. Then our postman left the parcel in our recycling bin on collection day! Royal Mail accepted responsibility but then Inglesport especially ordered in a jacket in the right size to replace, went through the complex claims process with Royal mail for us and Inglesport were always so helpful throughout the whole process. New jacket sent out quickly and now successfully with us. Thank you so much Inglesport - it is a real sign of a good company when they deal with issues out of your control so well.

18 March 2022
Unprompted review
Rated 5 out of 5 stars

Can't fault the service

Can't fault the service. Query responded to quickly and satisfactorily; order despatched promptly. AND competitive pricing too!

21 December 2021
Unprompted review
Rated 5 out of 5 stars

Great price. Great service.

Only noticed/found Inglesport after GoOutdoors had treated me like an idiot. Cheaper and infinitely better service (order arrived next working day). Would definitely use them again.

15 December 2021
Unprompted review
Inglesport Caving & Climbing Equipment logo

Reply from Inglesport Caving & Climbing Equipment

Thank you for your kind review Ian, I'm glad you were happy with our service :)

Rated 5 out of 5 stars

Perfect

Perfect. First time using them. Wouldn’t be the last. Best service and prompt. Would 100% recommend.

27 October 2021
Unprompted review
Rated 5 out of 5 stars

Super speedy delivery

Confirmed my order at 16.11 on Tuesday, second email at 16.22 to say the order had been dispatched. Order delivered on Wednesday. Now that's what I call fast service, I will certainly order from this company again

10 September 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Placed an order for a Rab fleece at 16:40 on Monday with free delivery and received it at 12:30 on Tuesday.
Good product and 10% cheaper than buying direct from the manufacturer.

I am always happy to support small businesses that give great customer service and this is one!

18 May 2021
Unprompted review
Rated 5 out of 5 stars

Inglesport is a great company and shop

Inglesport is a great company and shop! I have ordered from them online many times and every time the products arrive quickly and are exactly what I want. They regularly draw me pictures of different animals and include them in the order. They are a genuinely nice group of people who are great at customer service. When I have been into the shop they have been happy and willing to help.

8 November 2020
Unprompted review
Rated 5 out of 5 stars

Fast delivery and good communication

I rarely write reviews (due to lack of time) but, given how good the service was, I felt compelled to. I ordered a Rab Cirrus Men's Flex Hoody from Inglesport on Sunday afternoon and receive the item first thing the following Tuesday. The item was well priced and the packaging, delivery and communication was excellent. Would not hesitate using this shop/website again.

29 September 2020
Unprompted review
Rated 5 out of 5 stars

Shop is good.

Shop is good.
Wide range of stuff (caving/climbing / general outdoors.
Decent Cafe upstairs.
Mail order works well. Quick and efficient.

25 May 2020
Unprompted review

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