INKA - Original EquipmentReviews 

1 star is too good for this company. Terrible customer service. Spent £850 on car seats over a month ago. nothing has arrived and not replying to emails. Avoid!!!

Ordered some seat covers 6 weeks ago - no contact and no update - I have now sent a 7 day letter of intention to take them to court - still no response - going to small claims court now to get money back - worst company in the UK - do not buy anything off them or their parent company Auto-Kit International

Shocking service ordered 10 weeks ago and still not received, iv emailed and asked for a refund 3 times and they just keep saying they are posting it on Monday

Terrible company, doesn’t respond to emails, no definitive date given now waiting over 2 months. Don’t go near this business

covers have now arrived 6 weeks later but good quality ,

Yet again they promised to send out my order that I placed back in January 2026, still nothing an absolute scam company do not order from them you’ll be conned like I was.

Wish I would have seen these reviews before I parted with my hard-earned cash.

Same story as many recent reviews. Ordered a set if covers for my new T7. Paid £99. Nothing arrived. Sent a few emails and was reassured they were in production. 5 weeks later...nothing.

DO NOT TRUST THIS COMPANY

I raised a dispute with my bank and the bank refunded me.

EDIT 13.04.26 - another 2 emails sent and still no refund.

EDIT 11.04.26 - I have now sent 5 emails over 4 days and still no refund.

I tried to buy a set of front seat covers from inka in June 2025 but needed them urgently and when they emailed not in stock I waited a week and then asked to be refunded.

This year I checked again and said " in stock delivery in 3 to 5 days." So decided to buy again........

Yup...... again contacted for update, reply in production stage....not in stock then. Advised a couple of days. 1 week later and no reply.

I wouldn't mind if they stated from order to dispatch was 4 weeks of it was 4 weeks. What I hate is missed expectation by their own actions...

Just say coming from china and send me some tracking. By far one of the most consistently bad customer service levels of any company I have had dealings with.

Requested refund. No reply so raised dispute with credit card company.

Whats the saying fool me once .........

Edit after reply 10.04.26. Bringing customer services back to the UK is a great step. For those with your products they sing their praises as high quality.

Shame they also all say the same regarding customer services. Managing customer experience and expectations is whats let me down.

As per my 2 separate emails I would like a refund.

Order#32894

6 weeks, not a seat cover in sight…. Multiple attempts to contact, twice reassured “next week” then following week “next week” last two attempts to communicate have been ignored… awful.

Absolute disgrace of a company. I made an order over 4 weeks ago and no delivery, yet web site stats within 3-5 days. Have asked for a full refund, yet just get completely ignored and excuses for the delay. Please avoid this company at all costs!!!

Ordered seat covers and floor matts for new transporter, told 3-5 days expected delivery, 6 weeks later still no covers and no offer of refund, empty promises of this week, this week, extremely poor service, would avoid like the plague.

Shocking company, no phone, no email replies. Thankfully my bank refunded me, but if not I would have been £100 out of pocket for some none existent seat covers. If you read this and still order from these people I have no sympathy

Dont bother - robbed of £90.00 from a robot - go elsewhere

Overall the order took 8/9 weeks to complete, when l ordered, it was highlighted as a stock item , l then paid i did email a couple of times, and always got a reply back, My order was for Ford custom seat covers, and I have to say the are brilliant and well worth the money, if you can wait then fine.

Been Waiting nearly a month, told they were in stock, then told it was down to high demand. Then told they would be dispatched last week. Company not replying to my emails.
Paid with visa debit card can anyone tell me how to get a refund please.
My seats are getting ruined and my mental health is struggling.

Placed an order though nothing arrived, chased after a week to be told high demand and production is running behind. Left it for another week, contacted them again only to get the same response. Got a full refund through my credit card company. Total waste of my time

Awful service, 7 weeks no covers. Fobbed off multiple times with 'it's in production'. Asked for refund but received no response. Wish i'd read these reviews beforehand.

Shocking service , item not received after 2 months , fobbed off with "it's in production".. waiting for refund

Seat covers ordered at the end of February but after multiple emails and promises no order received so I was forced to seek a refund from PayPal. Cannot recommend.