INKA - Original EquipmentReviews 

420
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, most reviewers were let down by their experience overall. Many customers faced significant delays with their orders, often waiting months beyond the promised delivery times, which were frequently inaccurate on the website. Communication was a major point of frustration, as emails and requests for updates were often ignored or met with unfulfilled promises. Consequently, many people struggled to receive refunds, often resorting to their banks or PayPal to resolve the issues. Some people were dissatisfied with the product itself, citing issues with missing parts, incorrect items, poor fit, or branding that was not requested. However, some customers also noted that despite the long waits, the seat covers were of good quality, well-made, and fit perfectly, transforming the look of their vehicles.

What people talk about most

Order

Customers consistently express disappointment with their order experiences, frequently reporting significant... See more

Product

People report ambiguous experiences with product quality and fit, with many reviewers expressing... See more

Response time

Consumers find response times to be consistently negative, with many reporting that the company does not... See more

Delivery service

Users describe negative interactions with delivery service, frequently reporting significant delays and... See more

Refund

Customers had negative experiences with refund, frequently reporting issues such as ignored requests, radio... See more

Reviews shaping this summary

Rated 1 out of 5 stars

How did I not see these terrible reviews?? Like so many other people I ordered seat covers for my new transit custom on 26th March and still not received them despite showing as in stock. Inka claim... See more

Rated 1 out of 5 stars

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored. Covers delivered out of the blue 11... See more

Rated 1 out of 5 stars

Worst company I have ever used, took over 12 weeks for delivery, communication is dreadful. Was promised 10% back if I wait for the cover when I asked for refund. Like an idiot I waited, now no refund... See more

Rated 1 out of 5 stars

God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services m... See more


Company details

  1. Car Parts Manufacturer

Written by the company

Inka is a dynamic lifestyle brand specialising in tailored, premium-quality vehicle seat covers & floor mats. We draw on our heritage of combining quality and fine craftsmanship with innovation and exquisite design to create our own quintessential style that is specifically engineered to be fit for purpose. Our premium quality products offer longevity and authenticity by being at the cutting edge of engineering, design, and styling, utilising the finest high-performance materials available today. Our sister company Auto Kit International Ltd is a well-established supplier of high-quality leather trim and tailored interior accessories for leading car manufacturers’ including Jaguar Land Rover, Mercedes-Benz, VW (Volkswagen) , Nissan, Renault, Ford, Man and Audi. This has given Inka access to the original equipment specifications and materials used during manufacture ensuring our products consistently exceed expectations. Inka tailored seat covers are designed & tested with safety as the highest priority. Our tailored seat cover range is designed to allow normal air-bag deployment and accommodate ISOFIX where applicable. OUR MISSION: “TO BECOME THE GLOBAL CENTRE OF EXCELLENCE IN THE: DESIGN, DEVELOPMENT, MANUFACTURE & RETAIL OF BESPOKE SEAT COVERS FOR THE TRANSPORTATION SECTOR"


Contact info

1.5

Bad

TrustScore 1.5 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 11% of negative reviews

Typically replies within 1 week

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1.5

All reviews

(420)

150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

4 months for order

Ordered over 4 months ago.

Part of the order they couldn’t do and refunded but not quick. Rest of my order finally arrived 4 months later only to be WRONG!! Dispite sending images and sizes and them having the template.

Emailed to complain but no response.
Zero communication

Avoid

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company, take your money then no communication at all. 2 months in and still nothing.. Do not deal with these cowboys if you value your money.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay clear, buy elsewhere

Made an order 2 months ago, been told multiple times that the order is going to be sent out. No customer service phone number or not one that works anyway. Buy from elsewhere!!

25 November 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I placed my order in November for front and rear seat covers for my new transit, I was taken in by their excellent ad on Facebook, usual story repeated emails promising prompt delivery just wish I had read the reviews first. I can’t comment on the product quality yet but based upon my already 12 week wait I would avoid this company like a dose of pox!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Check bad reviews and Companies House before ordering!!!

Ordered last month and have been backwards with extended pauses and forward with periods of no communication and excuses but no goods.
These people maybe exactly the kind of people that HMRC need to concentrate on.
Have a look on Companies House how they are overdue but active directors of Auto Kit international but Inka Corp are dormant and in the same breath.

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Zero customer service!

I bought new seat covers for my campervan. Although they took a long time to come, the covers are good but hard to fit. They are described as "tailored" but the rear seat cover completely covers seat belt anchor points. Not wanting to cut the supposedly tailored cover, I tried to get in touch for advice. There is a phone number but the message tells you to send an email. I sent an email, then a follow-up, and got no reply. They should do better than this!

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a basic set of seat covers for…

Ordered a basic set of seat covers for a Transit van on the 30th November 25, delivery stated 3/5 when Ordered. After 7 days of nothing I emailed. Was told they were in production and would be dispatched by the end of the week, 7 days later nothing. Another email and was told the same!! They eventually arrived 9th Jan but don't fit. Emailed again for a return heard nothing. Total waste of time and money. Wish I had read the reviews before ordering.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Took 4 months to get delivered

Took 4 months to get delivered. When it came it had some other company embroidered on it and not mine AS REQUESTED
Costumer service is appalling too.
Would NOT recommend this company!!!!!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Waited over 4 weeks for my order which…

Waited over 4 weeks for my order which stated 4-5 days on website. After the seat covers arrived they are the complete wrong ones, trying to get in contact with the email address provided is a waste of time they have said they will come and exchange several times and never fulfilled their promise, absolute waste of time and money if I could give this company less than 1 star I would. They need reporting to trading standards as this seems to be a regular occurrence looking at others reviews

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

Have ordered seat covers back in November, chased order on a number of occasion's to be told they will leave early next week. Its been over 6 weeks since I was told they would be shipped. Customer service is non existent.

I would appreciate an honest response, with a accurate ETA, and I would be more understanding.

The really frustrating thing is they display seat covers on their site still as "Availability - In Stock" with "arrives within 3-5 working days", Pure lie's.

15 January 2026
Unprompted review
Rated 1 out of 5 stars

God awful company

God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services multiple times & was lied to several times that my product was being made, & ‘in final stages of manufacture’ but clearly wasn’t as weeks later I still hadn’t received what I paid for.

Avoid like the plague.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Seat Covers

Order seat covers for my transit custom. To be fair, the seat covers did take a little longer than it stated on the website ‎WhatsApp presume that was because I ordered Christmas and they were busy, but they are absolutely first class and worth the wait. Could not be happier. Would not hesitate to buy them again for my next month. Many thanks, Eddie.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

KEEP AWAY

KEEP AWAY . !!! Ordered the seat covers 12 weeks ago , still not here .

I’m starting to think I have been scammed

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Not a reliable seller

I wish I had read the reviews before choosing to buy from this company. I was in regular contact with their customer service department who kept giving me fake delayed order notices. Saying that they were still in the manufacturing stage or quality stage. 5 weeks went by and still nothing. I believed I had been scammed!

They could not complete my order of seat covers for the van so issued me a full refund, which I was grateful to have received. Why advertise items they cannot dispatch within 3-5 days (as stated)? Another review says they are custom made, but this isn’t clear on the website. I wouldn’t order from this company again due to their poor reliability and my bad experience.

30 December 2025
Unprompted review
Rated 3 out of 5 stars

Great Quality but unrealistic Delivery times

Seat covers are great quality and fit great. My dad absolutely loves them for his van. However on the website it states delivery would be 3-5 days this is not the case. 3 + weeks is more realistic as the delivery time frame. If they had of stated this on their website this would of been a 5* review. I emailed numerous times for updates as this was a Christmas present and ordered at the beginning of dec. The 1st time I was told they would be dispatched early the next week, this was not the case I emailed 3 further times before I got a reply stating they were in the final stages of production which was what I was told in the 1st email. I feel like if I hadn't of emailed everyday they would not have sent them out as quick. So please be weary when ordering that they will take 3+ weeks to receive but the quality is great!

22 December 2025
Unprompted review

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