Innovus Reviews 

I’ve recently gone through a breakup had to move house .
Not long been in my flat and trying to get my life back to normal.
I missed my first payment and I do apologise.
But to send me a letter saying you wanted £60 for late payment is ridiculous!!!!
£60 for what exactly??

Ingress Park AGM was a fiasco last year. People get sent the same paperwork several times even though they’ve opted for paperless. Things are consistently wrong or late.

Excellent helped me so much amazing staff

Polite helpful staff. Patient and clear understanding of my circumstance. Clear innformation prompt resonce to my call.

Thank you to Emma who was great and very helpful. Provided 5 star service!

The lady I dealt with was very helpful and the query was sorted owing to non receipt of an invoice

Excellent customer service! They were friendly, attentive and response promptly. I had positive experiences with them, specifically with Tonia, her professionalism was very much appreciated.

We missed a payment due to moving house. Innovus added a late payment charge but after explaining why we missed the payment and asking if they would remove it, they agreed straight away.

Excellent customer service.

Great service
Recommend

Innovus is very helpful keeping things on track

Emma of your company has sent me a refund shortly upon my request. She is courteous and efficient.

I spoke with Emma on 16th January and again on 19th January 2026 relating to the Ground Rent on my property. As I was in the process of selling my house I'd initially been advised by my solicitor to delay G/R payment, but as my move was delayed, I was advised to pay asap.

Emma was very kind and helpful. She understood my predicament and gave sound, concise advice, even placing a hold on the account initially, until I'd spoken with my solicitor once again.

I can confirm I have paid today (in full). All is in order, and Emma has updated me via email to confirm everything.

A real asset to your company! Thanks Emma for all your help and reassurance with this matter.

Jane Gaunt

Erhan performed our fire door check. He explained everything perfectly and was lovely to work with.

Fantastic service from this company.
My query call was dealt with quickly, efficiently and very professionally , thank you.

Matthew Price, Has being brilliant with the handling of our tender document, keeping us up to date frequently with the tender process.

We recently submitted a tender for a tree work project, and Mathew Price at Innovus has been excellent throughout the process. He has been very helpful, informative, and communicated clearly at every stage. This level of communication is a refreshing change, as at JH Tree Services Hampshire we usually experience little to no contact when tendering from the clients. A very professional and positive experience overall.

Easy process, called up to pay ground rent for the year, all sorted within 5 mins and even got a confirmation of payment email 5 mins later

Just a simple transaction done well. Very pleasant interaction.

The young lady I spoke to on the phone was very positive and polite