Insert Coin Reviews 

56
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TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Quality of products is amazing, delivery time is absolutely fantastic, and responses to customer service are always replied to promptly and courteously. I like the loyalty scheme of earning coi... See more

Rated 5 out of 5 stars

Ordered some items on sale a while back and was incredibly impressed by the quality of the clothing, especially the hoodies - I'd happily buy these at full price on the quality alone! The shipping w... See more

Company replied

Rated 1 out of 5 stars

Don't bother pre-ordering any item from Insert Coin. You wait for a few months and then you receive an email where they inform you that the size you've chosen is now out of stock. I'm speechless, they... See more

Company replied

Rated 5 out of 5 stars

Ordered a couple Yakuza Pre-order items early December for my son. One said Mid Dec and the other said Late. I didn't expect either until New Year to be fair. Got the first in time for Christmas, the... See more

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4.0

Great

TrustScore 4 out of 5

56 reviews

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4.0

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(56)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect. I even screwed up my order but they have amended it by swapping an item as per my request. Shipping was timely, the products I have ordered are exactly as on the pics. Great customer service, great products.

I just hope they reintroduce some of the old designs as I have found out about this shop quite late.

Edit: few days after this review, they just opened up oreorder to one of the old designs that I was looking for (Take your heart hoodie). I am so happy, amazing store, truly.

15 May 2022
Unprompted review
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Reply from Insert Coin

Thank you so much, Gábor! We are so pleased you love your new IC gear. We do sometimes restock products, but usually once something is Game Over, then it is gone forever… however, we do always look to add more new designs in the future 😊

Rated 2 out of 5 stars

Way too big

Way too big. 'One size' is absolutely crap.

23 October 2021
Unprompted review
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Reply from Insert Coin

Hi there. Sorry to hear an item in your order was too big for you. You can find out how to send items back via the Returns page on our website and, if you need any assistance, our team are always only an email away. Hope that helps 😊

Rated 5 out of 5 stars

Ordered a jacket and it was too small…

Ordered a jacket and it was too small and a button popped off. But the just sent me a new one with a bigger size and didn’t charge me a dime. Great customer service 5/5

23 September 2021
Unprompted review
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Reply from Insert Coin

Thanks Colin, much appreciated - we are always on standby to help on the rare occasions things do go wrong. :-)

Rated 5 out of 5 stars

The Quality Insert Coin

Quality for Quantity;

Insert Coin Provides some of the most comfortable clothing known to gamers and alike, as of my previous orders from this website/brand, The Chloe Hoodie was amazing quality and well worth the price.

Dispatch times are excellent and are sent off on a speedy delivery to the customer, mine arrived in roughly a day. Well worth it.

Many of the game brands and designs are well made, the shirts are also snug quality (E.g previous Raglans etc, and are so comfy to wear!

If anything; insert coin provides quality for a little high prices, with discounts etc , but the quality you get from the design you order, is well worth the money from this fantastic brand.

I'd say get your orders in, and get those quality styles you can't get elsewhere!

1 May 2021
Unprompted review
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Reply from Insert Coin

Thank you so much for taking time to write your review. It means a lot!

Rated 1 out of 5 stars

Dissapointing

Low and very bad quality items :(

8 February 2021
Unprompted review
Insert Coin logo

Reply from Insert Coin

Hi there. Sorry to hear you've had a bad experience with your order. We always advise customers to drop a line to our customer service team for any concerns or issues. It's incredibly rare for there to be any problems, but we are always standing by and ready to help. Do feel free to drop message via the contact page on our site for assistance :-)

Rated 5 out of 5 stars

Great, efficient service!

I ordered a jacket from these guys and it arrived within 4 days, which was a pleasant surprise given the situation with COVID-19. The jacket itself is great quality and I'm extremely pleased with the whole experience of ordering from Insert Coin.

7 June 2020
Unprompted review
Rated 1 out of 5 stars

Ordered one hoodie before Christmas

Ordered one hoodie before Christmas. Charged me twice, sent me two. Address was wrong on both of them and I didn’t end up receiving either. Took about a month to hear back from them and they said once they are returned to them they will refund one and resend the other. Still haven’t heard anything from them. It’s been over a month and I’m out 200 dollars. This website has the worst customer service I’ve ever experienced and all my friends say I got scammed. Considering all of the other great reviews I think that’s unlikely and I just happened to have the worst luck with them. Never had this many issues with one company before.

23 January 2020
Unprompted review
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Reply from Insert Coin

Hi Katherine. Thanks for your message. Checking on our system, we can see you placed two orders about 2-3 hours apart, which would explain why you were charged for two packages. Thanks for your patience while we wait for the items to return to us - obviously given the timing (over the holiday period) this might take a little longer than normal. As soon as they do arrive, a member of our team will be in contact as soon as possible :-)

Rated 2 out of 5 stars

I never received the hoodie I ordered…

I never received the hoodie I ordered last year. Insert Coin said it was delivered yet nothing had arrived. I emailed them a few times and I did get a response but they said nothing could be done as it was down as delivered.

Really disappointing because I had previously heard good reviews about them.

23 January 2020
Unprompted review
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Reply from Insert Coin

Hi there! We always do all we can to make sure orders reach their recipients as quickly as possible - and we do usually re-send items if they go missing too, so if you email in the team should be able to assist further. We do always recommend checking with everyone in the house - and neighbours too - as items can get forgotten or mislaid. But please do drop our team a line for further assistance :-)

Rated 5 out of 5 stars

Always receive excellent service from…

Always receive excellent service from Insert Coin!

The clothes are unique, true to fit (in my opinion at least) and are lovely quality. Good prices for a lot of the products and the sales are brilliant. There's a category/game/franchise to select for every gamer whether you play casually or not!

I will always order from here.

15 November 2019
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing! I don't know where they shipped from but I ordered my Fiancé a praise the sun hoodie on the Friday and it arrived on the Monday, super fast delivery in my opinion. And he loves it. Should have probably gone with an extra large as he is like 6ft 2 but he squeezed into it aha and is happy, that's all you can ask for :)

8 October 2019
Unprompted review
Rated 5 out of 5 stars

Yes, they do look as good as the photos.

I have stared longingly at a lot of the merchandise on Insert Coin's website and social media channels for a few years. They've designed merch for so many of my favourite titles (Pokemon, Monster Hunter, Persona, Katamari, Okami seriously check them out) I don't even know how I resisted for so long. Finally I decided to make my first purchase about 1 year ago... and then many many subsequent purchases after that.

I love how their clothes are unisex, as I prefer androgynous clothing, how they always use both male and female presenting models, and how diverse their models are. It's really nice to see diversity and inclusiveness represented in their products - a big 1UP from me.

I also seriously vouch for the quality of their items and the clothing is well designed (clearly by gamers who have played the games!) and LOOKS really chic. I wore my Monster Hunter Bazelgeuse jacket out a few times and always get compliments. I'm 5' 4" and typically wear S/M in mens/unisex and I found M fits me well for the jackets on Insert Coin (with alternating wiggle room depending on the jacket style). I've generally been disappointed with what gaming wear has constituted (especially during my teenage years) it was all screen print onto a black T-shirt and that was about it. Insert Coin takes gaming and fashion and levels up your average gamer into a sick looking badass.

Yakuza is one of my favourite series and when I saw that Insert Coin had released a merch line for this series I couldn't wait to rep the Dragon of Dojima without getting a fullback tattoo. ...then I was completely gutted because they had sold out of the souvenir jackets on their SECOND run. I eagerly waited for news of a 3rd run and when the jackets restocked I bought both immediately.

They arrived just a few weeks ago and my partner and I were absolutely floored with the intricate embroidery on the backs. We both tried them on and then my heart sank. We got the jackets both in the same size but mine was much larger and didn't fit well on either of us. I was completely gutted as it was a limited run (on its third restock!) and I didn't think they'd have any more left. I decided to email Insert Coin, hoping for the best. They responded very quickly and after sending over a few photos and some measurements, they sent me a replacement jacket that fits me perfect at NO COST!

It was such a seamless and painless experience - which has only turned me into a more avid fan of their company. If you ever have any concerns, reach out to them - you won't be disappointed. The jacket arrived today and I am ready to take down the 'mean' streets of Dublin in style! Shoutout to Nyomi from Insert Coin for being so lovely and patient with me - they're a superstar and deserves a lifetime of free cookies!

6 September 2019
Unprompted review
Rated 5 out of 5 stars

Great customer service.

Very pleased with the customer service - I wanted to exchange a pre-order item that was out of stock on the website, I emailed to see if it was possible and got a response the next working day. I shipped my item back on the Wednesday (postage back was free) and got the new item on Monday. The whole process from original item to a new item was just over a week, I'm very pleased. Jacket is high quality and looks great.

2 September 2019
Unprompted review
Rated 5 out of 5 stars

Pleasantly Surprised!

As a big fan of Metal Gear, I've never personally found MG clothes I've liked that's not over the top and actually nice to wear. The other problem I've had is a lot of video game apparel appear to be an after thought using cheap materials, construction and techniques.

I'll be honest and say I deliberated on the MG Miller jacket for some time thinking is the cost reflective of the licensing and not the quality?

Well after receiving the jacket, I'm happy to say that the jacket is fantastic! The material does not feel or look cheap and the patchwork is stitched in (not ironed on). The back logo is screen printed and it does not feel like it will crack like other cheaper alternatives.

The pictures are exactly what you get and I got a Medium. I'm typically a Medium in an Alpha Industries MA-1 (Slim and Normal sizes) and this fit perfect. It should be noted that this Miller Jacket does not have a filler like the MA-1's - so, perfect for spring/autumn months!

Overall, I'm delighted with the purchase and look forward to wearing this with pride and good fashion sense. :) Will definitely be buying again from InsertCoin.

11 April 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

So let me just say, finding decent and official gaming merchandise, that actually looks GOOD and isn't cheap tat on Ebay is quite hard- In particular Hoodies are big on this problem. I'm writing this review because after getting my 5th piece of merchandise from this website, i can say that these guys really are brilliant!

I found Insert Coin maybe 3-4 years ago back when i really wanted some gaming hoodies, and let me tell you that this site is the only one had exactly what i was looking for, every time I've bought something it has arrived pretty quick, and the items I've bought (In particular hoodies) Are really, really high quality.

If you are the type of person that likes wearing things that rep. some of their favorite franchises, you should go here first. Their customer support is great, and super friendly, when one of my orders took a little while to show up they included a discount with my order too, which was really appreciated.

I hope someone from the company sees this, you guys are the best! Keep doing what you're doing and i'm positive you can really start to get more franchises on your site too (Finger's crossed!) Definitely looking forward to seeing what these guys do in future.

In short, don't bother with any other sites for gaming clothing, just use these guys instead.

16 January 2019
Unprompted review
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Reply from Insert Coin

Thanks so much for the kind words - and we're definitely going to be adding more lines in the coming weeks and months :-)

Rated 5 out of 5 stars

Excellent Company

I ordered the sega genesis hoodie and it came QUICK. Like I ordered it thursday and it arrived the next tuesday. Thank you guys, it fits well and was well worth the money. Will come back here in the future!

16 October 2018
Unprompted review
Insert Coin logo

Reply from Insert Coin

Awesome stuff - thanks so much for your support!

Rated 2 out of 5 stars

Disappointed

Ordered a wool/polyester jacket from them and it was very disappointing. Fuzz all over, even sewn into the lining!! Rough material. Low quality feel for a $100 jacket. Should have sized up for better comfort. Also sent me wrong items within the same order that I'm trying to get resolved.

30 September 2018
Unprompted review
Insert Coin logo

Reply from Insert Coin

Hi Marian! Sorry to hear you feel disappointed with your order. The jackets we make are from a hand selected material so they are not rough or low quality - but they are built to last. It certainly doesn’t sound like our usual standard of finishing either as all items are reviewed before despatch. Checking our system we haven’t received any messages from you yet (email or social) and our team are always the first port of call if you have any issues whatsoever - they’re always able to resolve them really quickly for you, but of course can only do so if you get in contact. Hope that helps and our team look forward to hearing from you soon 😊

Rated 5 out of 5 stars

Ordered a PlayStation hoodie

Ordered a PlayStation hoodie, arrived fine. Good quality print and looks great. Thanks.

13 September 2018
Unprompted review
Insert Coin logo

Reply from Insert Coin

Thanks Dave - we are glad you love your new hoodie 😊

Rated 5 out of 5 stars

Reputable, good clothing. Easy to deal with.

I've had multiple dealings with Insert Coin from online orders to regularly checking the stall out at EGX each year.

I've shopped previously for myself, friends and partners and asked for help with sizing before, getting good advice. One example being I asked a female staff member at EGX about leggings sizes in relation to my girlfriend to which I got advice and they fitted perfectly.

I've made numerous online orders and always received prompt delivery in correct sizes. Their designs are good and the clothing lasts; I still have an Assassin's Creed 3 hoodie I ordered back in 2012 I still wear regularly.

12 September 2018
Unprompted review
Insert Coin logo

Reply from Insert Coin

Thanks Daniel 😊

Rated 5 out of 5 stars

Repeat customer who can't believe the current score!

Another customer surprised to see how low the score for Insert Coin is here. I've ordered from them maybe 6 or 7 times now over the last few years and never had a problem. Fast delivery, everything I ordered arrived each time and only once was I ever a little disappointed with an item (a Jet Set Radio Future tee I bought in my first ever order as it goes; faded way faster than anything else I ever bought from IC, but that was years ago now and never had the issue since).

I do agree that the sizing runs a little on the smaller side in the men's/unisex cut stuff, regardless of what IC say, particularly with items that are more fitted in the sleeve area such as some of the older jacket styles, but the quality of the fabrics used and the printing is FAR superior to most retailers and the designs are often really creative and cool! Just about to place an order for a Katamari hoodie and some Journey socks in the sale right now in fact!

29 July 2018
Unprompted review
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Reply from Insert Coin

Thanks Len 😊

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