InsideJapan ToursReviews 

1,332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and ability to tailor trips to individual needs, making the planning process smooth and enjoyable. Many highlight the seamless organization of holidays, with everything from transport to accommodations running perfectly, ensuring a stress-free and memorable experience. The service is frequently described as excellent, with reviewers appreciating the detailed planning, quick responses to queries, and the overall efficiency of the trips. However, some customers also noted that travel consultant service was occasionally subpar, and a few guides had difficulty with English or were not as knowledgeable. There were also mentions of hotels being a bit of a walk from subway stations or some itineraries not providing enough time to fully enjoy certain locations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as the best they've ever had and a... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Location

People report positive experiences with location, with many reviewers highlighting that hotels were... See more

User experience

Users describe positive interactions with user experience, highlighting that everything ran smoothly and was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thao was brilliant from start to finish - really listened to what we wanted and guided us as to an itinerary which ticked all the boxes. Everything ran smoothly on the trip and all the supporting info... See more

Rated 5 out of 5 stars

able to split our trip into two separate portions-one self guided and one set by inside Japan; worked out perfectly; Joseph was fantastic to work with and gave us helpful insights on areas he had liv... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. We did a bespoke self-guided tour and it was tailored to our needs. Great hotels and Ryokan's. Transport tickets were very well organised and nothing we... See more

Rated 5 out of 5 stars

IJ helped with the planning, giving us insight and suggesting some really good ideas. The activities and tours booked were all excellent and of the highest quality. I had a few queries whilst we... See more


Company details

  1. #30 of 144 best companies in Tour operator
  2. #43 of 202 best companies in Travel agent

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,332)

423 reviews in the last 12 months

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Rated 5 out of 5 stars

The trip exceeded our expectations

The trip exceeded our expectations. We were unsure of what really wanted from the trip at the outset but were guided through by Inside Japan team to what was a memorable experience. All arrangements ( and there were a lot) went as planned and the variety of experiences were fantastic. Would recommend Inside Japan if your considering a visit to Japan

12 April 2026
Rated 5 out of 5 stars

Excellent

Excellent suggestions, extremely well organised itinerary, reliable follow up - all round to marks.

12 April 2026
Rated 5 out of 5 stars

Our guide

Our guide, Carlo help make our trip a memorable trip. His ease in navigating the the transportation system is fantastic. Always having a plan B should the A plan not work due to weather or timing or closure of museums not in his control. We would love to return.

12 April 2026
Rated 5 out of 5 stars

Our guide Nick was amazing

Our guide Nick was amazing. He not only had everything planned in meticulous detail he made everything so relaxed and interesting. He continually went the extra mile and showed us so much of the culture and sites of Japan

8 April 2026
Rated 4 out of 5 stars

Inside Japan honours its name…

Inside Japan honours its name for providing us with wonderful places to stay and things to do and see that feel really special. They work very personal and to the point. The only thing I would say is they also do know their price.

10 April 2026
Rated 5 out of 5 stars

Spring elegance tour

The tour had been very well organized. Everything - airport pickup, hotels, transportation, individual tours, meals, etc - all worked as a well tuned clock. The tour itself was very informative for a first-time Japan visitors like us. We stayed in both traditional and modern hotels. Visited temples, parks and natural wonders. Had been introduced to various traditional foods. Had a chance to visit both touristy places and off-beat locations, which we would have never visited by ourselves. The company organized a meeting with a geisha (actually a geisha-in-training) and a geisha concert - the events we would have never had a chance to have otherwise.
A big part of the tour success definitely belongs to our group leader Steve. He was our mother hen whose job was to worry about a million little things (including constantly counting his chicks to make sure nobody got lost), so our task was much easier - just follow him.
We would happily recommend this tour to middle / above middle age people, both pairs and singles, who are first-time Japan visitors, feel intimidated by a totally different country and want to have worry-free experience there.

6 April 2026
Rated 5 out of 5 stars

A great travel company who arranged a fantastic holiday

Booking and arranging process was really helpful and well put together. Itinerary fitted our needs.Information provided beforehand was excellent. Generally really helpful. Hotels were all well situated and travelling around Japan was a breeze with all train tickets and necessary information provided.

3 April 2026
Rated 5 out of 5 stars

The two outstanding experiences stood…

The two outstanding experiences stood out, decorating chopsticks with gold leaf and the fascinating demonstration of how to make a samurai sword.
However, the whole trip was full of interesting activities, including visiting gardens, a samurai house, an onsen and meeting a trainee geisha. The group leader was very enthusiastic and the small group bonded well.
One thing which I had not taken seriously enough was the amount of walking that would be involved, I was doing between 12,000 and 14,000 steps each day.

7 April 2026
Rated 5 out of 5 stars

Wonderful trip to Japan

Wonderful trip to Japan. We did/saw everything we wanted except finding a Zumba class.

Luckily John was able to follow the train/subway maps as it took us awhile to get to places. Hotels were excellent and all our tour guide were superb. We loved our airport transportation driver, Mr. Akiyama. He was the first and last person we saw in Japan. He was efficient and very knowledgeable and his English to Japanese devise was excellent.

Some of our train reservations were very early in the morning and we wished we had more time to enjoy the areas and not leave right away.

We want to go back to Japan but realize we have to do more planning on our own before we go.

We had questions and it was difficult to get answers from the US advisors through email as the offices were closed. We did get good responses from the what’s app and they immediately responded.

Japan is a beautiful country and the people are so polite.

7 April 2026
Rated 5 out of 5 stars

Hiroshima and the Shimani Kaido

You were veryflexible and attentive in creating an itinerary to meet our needs, which included arranging ebike rentals for a slef gudided tour of the shimaini Kodo and arrainging great places to say along the route, and securing difficult to obtain reservations on museum island.

31 March 2026

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