I didn't have hot water in my home and got in contact with Insite Energy. Fortunately an engineer, Peter was nearby and was able to attend to my boiler quickly. He was kind and was able to answer all... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Staff member: Lidim Sech Thank you so much for being so efficient and great when you installed our new metre in our apartment. You were extremely friendly, helpful, efficient, and did the job perfe... See more
Company replied
Superb service. Within 48 hours got an engineer to come visit. And Luke was fantastic. Polite, punctual and considerate about shoes in the house etc. and he fixed the boiler in quick time. Couldn’t as... See more
Company replied
Lirim Seci was an absolute professional when it came to the installation of the equipment. Didn’t make a mess, lovely gentleman all around! Would highly recommend him to anyone who needs things d... See more
Company replied
Company details
- #13 of 43 best companies in Energy supplier
- #21 of 39 best companies in Energy Equipment and Solutions
- #4 of 5 best companies in Engineer
- #15 of 36 best companies in Green energy supplier
- #1 of 4 best companies in Housing utility company
- #3 of 3 best companies in Thermal Energy Company
Written by the company
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Written by the company
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Contact info
Studio 4, Stuart House, PE1 5DD, Peterborough, United Kingdom
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4.7
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Insite Energy
Thank you for taking the time to leave Glen a review.
Insight were prompt and very thorough
Insight were prompt and very thorough
29 June 2026
Unprompted review
Reply from Insite Energy
Thank you for comments and for leaving us a review.
Reply from Insite Energy
Thank you for your feedback and for taking the time to leave is a review.
Hot water issue resolved!
Ilyas has been extremely helpful in helping me to regain hot water in my property after a week with no hot water. I am very pleased with the service offered today. Thank you so much!
25 June 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave Ilyas a review, we're pleased that your issue has now been resolved.
Efficient and excellent workmanship.
Kieren and Jerome carried out the work efficiently and quickly. Very good workmanship and service, and friendly characters.
25 June 2026
Unprompted review
Reply from Insite Energy
Thank you for your feedback and leaving a review for Kieran and Jerome. Much appreciated.
A member of your team Glen investigated…
A member of your team Glen investigated an issue and contacted senior team to guide him about further steps to resolve a leak. A response from team guided him to proceed with servicing vent unit and he completed this.
24 June 2026
Unprompted review
Reply from Insite Energy
Thank you for leaving Glen a review.
Exceptional performance and Lirim Secid…
Exceptional performance and Lirim Secid is Very professional and kind person.
I would highly recommend.
23 June 2026
Unprompted review
Reply from Insite Energy
Thanks for leaving Lirim a Review!
Great
Arrived on time, corteous, friendly, knowledgeable, great service.
23 June 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave us a review.
Reply from Insite Energy
Thanks for Ilyas' 5 star review!
Great and quick service
22 June 2026
Unprompted review
Reply from Insite Energy
Thank you for taking the time to leave us a review!
HIU service - Jamal
Had an HIU service from Jamal today, he was incredible! Very eloquent at explaining and fixing the issues we were having with our unit, and raising cases to solve the other issues that couldn't be fixed on the day.
Really helpful service.
22 June 2026
Unprompted review
Reply from Insite Energy
Thanks for leaving Jamal such a great review. Much appreciated!
Kieran was great
Kieran was great, very informative and worked efficiently he was in and out the appointment seamlessly
22 June 2026
Unprompted review
Reply from Insite Energy
Thanks for taking the time to leave Kieran a review!
Kieran was super helpful
Kieran was super helpful. Sorted the hot water
22 June 2026
Unprompted review
Reply from Insite Energy
Thank you for Kieran's review. Much appreciated!
Andy was fast and efficient in his…
Andy was fast and efficient in his services, even taking the time to run me through all the heating controls inside my rented flat.
22 June 2026
Unprompted review
Reply from Insite Energy
Thank you for leaving Andy such a great review.
The guy I spoke to could not have been…
The guy I spoke to could not have been more helpful and polite
19 June 2026
Reply from Insite Energy
Thanks for taking the time to leave us a review. Your feedback is much appreciated.
Lirim Seci was great very helpful and…
Lirim Seci was great very helpful and really good in his job highly appreciated
19 June 2026
Unprompted review
Reply from Insite Energy
Thank you for leaving Lirim a 5 star review!
Reply from Insite Energy
Thank you for taking the time to leave a review for Andy.
Glen was really friendly and very…
Glen was really friendly and very detailed in fixing our heating issues. Great in explaining the issues and hopefully the root cause will be resolved soon.
19 June 2026
Unprompted review
Reply from Insite Energy
Thank you for Glen's 5 star review. Much appreciated
Kieran came to fix the guru meter
Kieran came to fix the guru meter, the process was very swift. He was able to answer all my questions. Great experience!
19 June 2026
Unprompted review
Reply from Insite Energy
Thank you for leaving Kieran such a great review!
It was a good experience with Ilyas
It was a good experience with Ilyas. Very efficient and helpful as well.
18 June 2026
Unprompted review
Reply from Insite Energy
Thank you for your review
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