IPM Ltd Reviews 782

The property manager Jade Hartley dealt with my query, quickly and professionally. She was able to find all the necessary details that I required, in order for me to complete the Selective Licensing form.

Our Property Manager may be the most incompetent Property Manager that I have come across in my time living in leasehold buildings.

Over 2 years ago, we had significant water ingress into our building via the lift hatch. This water ingress has since moved into the roof of my flat, and despite several e-mails and calls the matter remains unresolved today and there is a risk of water breaching through the ceiling. They refuse to take any remedial action, and have taken two years to get quotes etc for repair work. This work technically should fall under warranty, as we have provided evidence that the roof was altered as part of the development of the site, however they are failing to challenge the building warranty company appropriately and expecting leaseholders to foot the bill.

The lift itself stopped working in the first year the property was developed. Inspired took over management of the company in 2020 and have done nothing since to rectify this.

In February 2024 I identified that the water meters were private and fed into one communal meter. I spoke to the water company who removed me solely from the bill and I put Victoria in contact with them. No bill has been paid since Feb 2024 and there’s a risk the water to the building could be switched off as no bills have been paid. The previous bills also need to be taken responsibility for and the costs redistributed amongst all the properties, so that I can be appropriately reimbursed for the bills paid (for context the water meter is broken so is only recording water use that would equate to 1-2 flats and is the equivalent cost of my former property so I didn’t notice initially).

It is now January 2026 and despite requests we haven’t had access to the 2024 accounts. I am fairly certain this is a breach of IPM’s legal obligations to us as leaseholders.

To add insult to injury, I queried this years service charge as without any consultation or notice we were all sent an invoice on 23RD DECEMBER, outlining an increase in the service charge for £25k per annum to £55k per annum. Whilst the roof repair costs had been anticipated, the bill included nearly £10k work on Fire Doors, which we had received zero prior communication about and no S20 consultation. This email was sent just as the office closed for Christmas, so we could not speak to anybody about it until 2nd Jan. I chased for a response to a letter sent on 8th Jan on 14th Jan after getting a letter from credit control saying my bill was overdue. I received a response from Victoria copying and pasting my questions back to me in red text. I queried this and received no reply. I then received a letter from credit control on 28th January with a final notice and £65 late fee charge. I copied Victoria into my response saying I still had outstanding queries and finally received a response from her, outlining they could include anticipated costs and would complete s20 consultation before agreeing to the expenditure (which seems backwards). I asked Credit Control to remove the £65 late fee as it was due to Victoria’s failure to respond, only to be sent an additional invoice for a further £65.

It appears it is Property Manager roulette with this company. Ours is unfortunately incompetent and us as leaseholders are paying the price.

Absolutely shocking company. we’ve had soo many issues in our block of flats that are endangering lives and ipm have done absolutely nothing about it. everytime you email them they never respond or are “off site”. I actually can’t put into words how terrible they are at their jobs

I just can't get hold of anyone at IPM.
The communication is very very poor with no response to queries.

This is the worse company I’ve ever had the misfortune to have to have business with. They are unresponsive and demonstrate no concern for the services they supposedly offer. I can only presume that the use of the word “inspired” in the company name is intentionally an ironic use of that particular word. A dreadful company that seems to have a high turnover of staff….. and perhaps that’s unsurprising.

Very efficient and quick to provide the management pack needed for a sale of a property. Usually other companies take up to 2 months sometimes! but this arrived within a day of informing them of payment. Excellent service! thank you!

I reported a leak on the 15th November. The ceiling collapsed, not a minor leak. IPM had done nothing. First they blamed both the flats above, though we told them it wasn't coming from them. So finally a month later they got round to sending a track and trace who said it was coming from the roof. Its now a full month later and not fixed.

They don't provide up dates

Further more when our caretaker left they didnt replace them. Locks fail, rats all over the place, garden run riot.

The worst property management company in the world

I am not convinced this is a real company? We have had 3 Property Managers in the space of 6 months, the most recent we only found out because the residents had heard NOTHING back form their emails so we had to chase them to be told our PM had left. I can't blame them as the company seems shambolic.
Communication is non-existent unless they want money, they have now removed email addresses & phone numbers from their emails to discourage people contacting them. No google business profile either just dodgy.
Issues ongoing for over 12 months, followed the complaints procedure and still not a word back from them to address this. Amazingly they seem to be more active on Trust Pilot than contacting the residents who pay them to manage their properties. Have also tried contacting their parent company Fexco and they also don't have a number.

Iv lived in a flat for 3 years and ipm manage the property. I couldn't fault them at the start any problems I would get an email back the same day. As times gone on and different people have become the property "manager " iv found you just get no response! Iv sent an email about antisocial behaviour happening in the car park and police having to be called heard nothing, and iv emailed twice about my service charge been high and wanting a break down again heard nothing! The building isnt in the worst state but it definitely could be better with the amout we pay and goes up every year! Iv seen on other reviews about the bin stores not been emptied on time causing rats and just been unsightly, the same happened to us but we got an email saying us residents was to blame and if it continued to get full and they had to get someone in to clear it the service charge would again go up!

Used to live in a an apartment building managed by them if you can call it that. They are all honestly useless at their jobs. They will delay and delay to repair things even essential and safety hazards. Their building managers do nothing, its been 2 years since we left and they still haven't fixed the lift. I know for a fact it doesn't take that long to get a lift repaired or replaced. They say they will now replace the lift but we all know they will just delay and delay with qoutes and more excuses.

I'm a Director & Company Secretary of the Brooklands (Gainsborough) Management Company Ltd which is a residential private development & IPM were engaged to undertake some administrative functions for us. We have now terminated our contract with IPM from the 1st January 2026. The unacceptable part of IPM was the issue with the front-line staff on whom we relied for the day-to-day functions to enable us to manage the development effectively. The issues centred around poor communications, an eternity to get hold of anyone, phone calls not returned & unacceptable timescales for many of the things we needed doing to enable us to manage the development as we wish & this caused friction between us.

However, on a far more positive note the behind-the-scenes staff were extremely efficient, especially the Fexco based sales team who oversaw the process when residents sold their properties. The difference was like night & day with the sales team being readily contactable, emails & phone calls answered or returned promptly & advice given whenever we requested it.

We also had an excellent responsive service from the IPM accountant & from the team that gave us advice on the Company Secretary functions.

The five-star rating is purely down to the teams in the two paragraphs above as the front-line team deserve a one-star rating.

Sovereign Point

I recently had an issue at Sovereign Point in Sheffield where homeless individuals were sleeping in the corridor. I reported the situation to IPM, and I was really impressed by their quick response. They addressed the problem promptly by installinga magnetic lock on the main door in preventingit happening again. All my emails were answered in a professional and timely manner. Special thanks to Lucy for her outstanding support. Overall, I’m very satisfied with the service and the swift resolution.

Thank you, Lucy

Getting things done within a reasonable time frame after a period where little attention was being paid to the issues we had at Wellesley Court.

IPM’s management is genuinely shocking. I lived in Plaza Boulevard in Liverpool, and the problems were constant.

The first major issue was that waste providers were not being paid to collect rubbish. As a result, the bin chutes in all five blocks backed up with waste. This caused stairwell blockages (leaving no safe emergency exit), infestations of flies and rats, and a serious fire hazard—any fire would have spread through the building within minutes due to the amount of rubbish. The only time action was taken was after residents created a Facebook group and contacted the Liverpool Echo.

The lift has also broken down for the second time. Each time it’s reported, residents are told it will be fixed that evening, yet weeks go by with no progress. People with medical conditions end up completely confined to their flats, relying on family or neighbours to bring them essentials.

Another resident has had a large hole in their ceiling since a leak this time last year, and it still hasn’t been repaired. The leak affected every flat in the 4 line (604, 504, 404, 304…) as well as flats in the 8s and 2s. My own flat was flooded despite being several floors below. Parts of the wall began to detach, the hallway and bedroom boarding came away, and I had to pay for an industrial dehumidifier because the smell was unbearable. Residents are still dealing with the consequences of that leak to this day, yet not a single flat has had the damage properly repaired—now winter has arrived again.

Many landlords are unable to sell their properties because of the poor building management by IPM. Meanwhile, rent increases every year while the condition of the blocks gets worse.

Do not rent or buy a property in Plaza Boulevard, Liverpool. The buildings are advertised by X1 but owned by IPM. X1 cannot assist with any issues, so contacting their office is often pointless. They use ‘FixFlow’ for reporting problems, but residents are frequently ignored, asked to re-submit issues, or sent generic responses telling them to forward everything to IPM.

Some staff at the Liverpool office on Tithebarn Street are also unhelpful, and visiting the office can be an unpleasant experience.

What a terrible experience is dealing with these people and being forced to pay them a ridiculous amount of money for 0 service provided back.
They are not transparent nor responsive, do not reply to our requests and only raise prices. Not even the cleaning service they provide does a decent job and we are currently being forced to live in a building that constantly smells of sewage.

Update since their latest message: that email they have shared apparently it's not the correct one and I need to find a formal complaint form which obviously they could not even find themselves. AGAIN, TERRIBLE SERVICE. AVOID AT ALL COSTS.

Dealing with Inspired Property Management (IPM) has been one of the most infuriating, time-wasting, and shocking experiences I have ever had with any company. What I witnessed was, in my view, a complete collapse of professionalism, communication, and basic legal responsibility.
In my personal experience, IPM charged for accounts that they never delivered, despite months and months of chasing. No matter how many times the requests were made, nothing was provided. No accounts, no statements, and no proper explanations. For a managing agent, this behaviour is unbelievable.

Multiple written requests were ignored, including a formal request sent through a solicitor. Even then, IPM still failed to produce the accounts, breakdowns, or supporting documents that any competent management company should provide as part of their legal obligations.

Communication with IPM has been, in my view, extremely poor. Responses are delayed for unreasonable amounts of time, vague, evasive, or simply ignored altogether. Trying to get basic information has been an exhausting and infuriating process.

Transparency has been practically non-existent. From my experience, every piece of information has to be chased repeatedly over long periods of time, only to end up with nothing. This is completely unacceptable for a company that handles residents’ money.

What’s even more concerning is that many other publicly posted reviews describe the same issues – missing accounts, lack of communication, long delays, and a worrying lack of organisation. When so many different people report the same problems, it raises serious questions.

Based on my experience, IPM has shown poor organisation, poor communication, and an alarming inability to meet basic obligations. It has caused unnecessary stress and serious doubts about their overall competence.

My final opinion is that IPM has been one of the most frustrating, unresponsive, and disappointing property management companies I have ever encountered. I would not recommend them to anyone. People deserve far better service than what Most of us experienced with this company.

IPM have just taken over my apartment block, I emailed Lucy to inform them a hand rail had fallen down. This was repaired within 2 weeks as stated by Lucy. This was a shock to me as our previous management PBM would rarely respond and would require at least 20 emails followed by complaints before even the simplest repairs were completed. I am happy so far with IPM.

IPM’s management of Godfrey Mill in Hyde is very poor indeed. Lift has been out of order for well over a month and still awaiting repair, generic response to any issue raised is we are awaiting an engineer!! Nothing gets fixed or repaired. Emails often get ignored unless you are persistent.
Main gates to the car park are now broken and left open for over a month, which leaves the building and car park insecure. Would not recommend IPM for property management at all.

Hannah has been very helpful with an issue we have had on our estate. She’s quick to respond and lovely to deal with. The communication from IPM is at a very high standard. Thanks Hannah for your help.

★★★★★ An Exceptional Caretaker - A True Asset to the Building

Anna Dad is an outstanding caretaker. She is incredibly diligent, attentive to detail, and takes great care of our entire building at Brickfield Court. She keeps everything impeccably clean and is always reliable, even bringing packages to our door. It is very rare to find someone so trustworthy and dedicated. She is a true asset to the property.