IPM Ltd Reviews 781

This is a lazy and disorganised company that can barely answer any questions and will take forever to reply with a few words- if you're lucky and keep asking. They go through staff quickly and probably treat them like fools, it's no wonder nobody at this company gives a damn.
They seem great at covering up wasting tenants money, including getting dodgy contractors in who will barely do half the job and any work is probably never checked by this distant jobsworth company. Finally, their communication is reliably terrible

I've just been appointed the new mananger of a business and came across paperwork for the service charges.
found that we are being charged for services we dont use or even have access too, on contacted these people i recived on email back to the affect:

checked back and you have always been charged that, after sending a return email 5 days ago have had now reply.
absolutely awful customer service.

Senior Property Manager Kathleen Simpson is always very helpful and professional and responds to queries instantly.
It's great to know there are still wonderful people like her who genuinely want to assist clients and to a very high standard of excellence too!
Well done Kath and you deserve the recognition and praise for your hard work and professionalism.

Very helpful with my problem with the electric bill, this was a stressful situation for me, that staff helped me with, staff were very responsive to emails and text messages, which was crucial to communicating with supplier …. Thank you once again x

If any landlord appoint this management company and you own a flat then put it up for sale. You’ll live your worst nightmare. We pay for maintenance and they won’t do it but surely they will have receipts to back up the bill. I will check that soon. Some of the residents dispute an adjustment from 2020 and still we didn’t get a proper answer but they send arrears letters and they charge £35 every time the financial control department contact you, we have a flooded garage every time it rains but whenever that is reported they send someone to drain the watter and we end up with huge bills due to their incapacity to send someone to properly fix the problem. And that is a result of us paying for maintenace and maintenance wasn’t done. Garage gate wasn’t fixed for 8 weeks or more so our cars are exposed of damage or theft as the gate are wide open. They will put services on your bill that you don’t need like for example they put cleaning the windows to our property and that can’t be done in reallity. They took that service off after a lot of residents complained about it. They rotate managers just for you to get confused of whom you should send a report to or just for your previous conversation to dissapear. They won’t attend your property for inspection so don’t expect them to fix what needs to be fixed.
Those are just some examples. Do whatever it takes to push them out. A lot of residents sold their flats only because the headache this company gave to them. Their fee will grow year by year and their service will be less and less every year and your dissapointment will grow every time you will see the bill issued at the end of every year. They call themselves property management but the management doesn’t exist. We pay for accountant who can’t do the accounts on time . It’s shocking if anyone give them 5 stars unless they got paid to do that.
Get rid of them.

Have dealt with Paige, Chloe and Jay. Each of them have been super-efficient and are always extremely polite. Excellent service.

8 days to repair a broken communal front door yale lock - Communication and updates from IPM are non-existent. When chasing daily told engineer site visit had taken place and repair will be within 24hrs. Evidentally that's not happened. No engineer has visited (as neighbours we're ensuring building is occupied at all times to keep it secure), and no repair has taken place - to replace a standard yale door lock wouldn't take this long. Service charge paid monthly for such eventualities, to be lied to and the clear fire/health and safety breach is unacceptable, contents insurance also invalidated whilst main door is not functioning. Side note - had to get a neighbour to let me out as I was trapped inside on day 3 as door jammed shut. Zero apology for delay or explanation causing it and zero accountability. Writing this here as we have seen how property managment ineptitude when it comes to fire safety in buildings can impact lives.

BF in the company took the time to explain in details and in a very friendly way how the service charges in my specific situation work.
This has helped me to know what to expect and plan accordingly.

Both the Senior Property Manager (Kathleen Simpson) and Jade Hartley (Assistant Property Manager) went out of their way to hand deliver a garage fob to my tenant who is extremely vulnerable. It's wonderful knowing that there are still people with compassion who are willing to go out of their way. As a property manager myself I know how challenging our jobs are which makes this even more exceptional.

I contacted IPM due to an issue regarding accessing my apartment. Spoke to Caleb Taylor over the phone, who was extremely helpful and pleasant to deal with and solved my problem very quickly.

PG Poppleton
5 Belgravia Court

Very poor to deal with. They very rarely respond to e-mails. Left messages and no one calls back. Seem to have a high staff turnover as a new name to deal with every few months.

No one responds to messages, the problems with our property remain unresolved for years. We have a local drug dealer using our bin store because nothing has been done to fix the lock that broke (again) a year ago.
The communal boiler hasn't been maintained, now we need a new one. The list goes on

No running water for over 48 hours on our estate. IPM would not deal with the issue over the weekend as its "out of hours" an email was supposed to sent this morning and never was so the issue is highly unlikely to be sorted today! Completely ridiculous situation to be in in this day and age.

We have worked with IPM for a Number of years supplier them with Fire, CCTV, Emergency Lights, Telecoms and IT Services the site they look after. It is very easy to deal with all the Property Managers.

I live in Leeds and IPM are the block management company for the site. As our site has some issues that ipm have inherited from the previous PM company they are working close with us leaseholders to resolve these issues. As funds are tight they have made sure we are getting the right contractors for the correct cost but making sure most of all the works are 100%! This is what I like to hear and how things should be done. IPM for me are a great block management company to deal with and there work relationship on our site has been fantastic. from the main calls took from assistant managers to the property managers is great. I’d like to say Robyn Thorpe and Harvey Gee are 2 PM’s who help dearly.

Keep up the good work guys!

Very professional and helpful, a pleasure to deal with.

Avoid at all costs , they do not deal with complaints even following their procedure ,ignore you and just try to bully their way through do not want to listen or understand your position.Totally unprofessional AVOID IF POSSIBLE
Had contact from company will see if any imprivenent

IPM simply have to be one of the worst businesses I have encountered for poor comnmunication, lack of transparency, and general disregard that they treat leaseholders at Tate House, Leeds. Despite several requests for regular meetings, and sharing of important documentation, these have landed on deaf ears. If you can avoid IPM, please do so.

allways helpfull friendly staff on the end of the phone.

Very helpfull and polite people