Inspyer Lighting Reviews 

100
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought a Tala lamp through Inspyer. The lamp turned out to be faulty, but Carol at Inspyer was really helpful and managed to get me a working replacement direct from Tala. Highly recommended!

Rated 5 out of 5 stars

I emailed Inspyer after ordering 2 lights for my bathroom and had failed to see on the website that there was 6-8 weeks lead time. After contacting, Adrian promptly messaged back and I told him that... See more

Company replied

Rated 5 out of 5 stars

Genuinely first class experience from order to delivery! Delay in manufacture/delivery from the Louis Poulsen side but I was kept updated regularly and I never had to chase for information. When the l... See more

Rated 5 out of 5 stars

Apart from the fact that they had a sale on just 3 days after I spent nearly a thousand pounds on some beautiful pendant lights (!), I have to say that Inspyer's service and delivery was impressive an... See more

Company details

  1. Lighting Shop

Written by the company

Offering specialist lighting collections from handpicked innovative brands. Browse contemporary indoor lighting, outdoor lighting, and architectural lighting.


Contact info

4.9

Excellent

TrustScore 5 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(100)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top service.

I emailed Inspyer after ordering 2 lights for my bathroom and had failed to see on the website that there was 6-8 weeks lead time.
After contacting, Adrian promptly messaged back and I told him that I would need to cancel due to them being taken abroad the following week. He contacted his suppliers, and by Tuesday I had received my beautiful lights. I can’t fault the service from this company. They certainly went the extra mile for me. Wouldn’t hesitate to recommend.. Thank you Adrian.

18 November 2021
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Thanks Elizabeth, we're glad you like the lights and were happy with our service, enjoy!

Rated 5 out of 5 stars

A Good Outcome

We ordered a Slamp lamp from Inspyer and whilst there were challenges (DHL import charge, transit damage and a manufacturing issue), Inspyer successfully overcame them all to the extent we are a happy customer who would willing use Inspyer again.

29 September 2021
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Thanks Nick, we're glad you like the lights and were happy with our service, enjoy!

Rated 5 out of 5 stars

Excellent service, competitive pricing....

My two Heathfield lamps were carefully packaged and arrived intact, within the promised timescale. Inspyer could not be beaten on price. So - great customer service and very competitive pricing. About to order lamps from Inspyer again, for my bedroom.

2 June 2021
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Thanks James, we're glad you like the lights and were happy with our service, enjoy!

Rated 4 out of 5 stars

Delivery was meant to be 2-3 weeks, no updates

Delivery was meant to be 2-3 weeks, it's now nearly 2 months and I still haven't received. I only get an update (excuse) when I initiate a query. Staff nice enough when I talk to them but the communication from the company is next to nothing. I'll not be using them again.

Update: Lamp has arrived and is great, frustrating process but in the end it all worked out and appreciate the response from Inspyer (could just be a bit more pro-active) - changed my star rating and will use them again due to the quality of the products.

22 April 2021
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Hi David, I am so sorry you have had such a long wait. I believe that you ordered the item on 16th March, so it is certainly well over the 2-3 weeks which is standard. I believe that our customer services team have explained to you that the problem was due to the manufacturer (who ships the items directly customers in mainland UK) dispatching th item on 8th April, but assuming that your address was Bangor in Wales, not Bangor in Northern Ireland. This led to the TNT mainland service eventually returning the item to them (last week) as undliverable. We were completely unaware of this and, as we had sent you tracking details on 8th April, we assumed delivery had been completed (we didn't hear anything from you until last Friday, 16th April). The manufacturer is now shipping us your light this week and from there we will dispatch to you, so it should be with you early next week. Our apologies again for the delay and the confusion, we hope you really enjoy the light when you receive it. If you have any questions or would like to discuss the matter further please contact info@inspyerlighting.co.uk or call customer services on 01992 252900

Rated 5 out of 5 stars

Excellent product and customer service!

Stunning product, packaged very well, delivered fast with plenty of notifications, will definitely consider returning in the future. Thank you!

6 April 2021
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Great, we're really glad you like it!

Rated 5 out of 5 stars

Wowzers!

Wowzers! Ordered anglepoise light and was delivered within two days! Very quick dispatch, excellent communication, easy to put payment and details in. Excellent company!

11 March 2021
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Thanks Julia!

Rated 3 out of 5 stars

*AMENDED* OK overall - not a scam. Comms sometimes lacking.

I did eventually get my lamp - and have ordered from Inspyer successfully. But I would say that I have had to email for info every time. So although my review below is maybe a little unfair I would have appreciated some flow of information throughout the time that developments to my order were happening. Having said that the lamp and everything else has been delivered in good condition. Adjusted rating up to reflect this.

_____

The very good reviews on here are grossly suspicious to me after my experience which has not yet ended. I ordered a circa £600 DCW editions wall light on the 10th of January with a lead time of 2-3 weeks. After not hearing anything or receiving a tracking number for a few weeks I chased on the 27th January asking about my order. I was told that "We are still waiting for your light but are expecting our first post Brexit delivery any day now. Your light should be on this shipment so the wait shouldnt be too much longer."

Tomorrow marks the 1st of March and I haven't heard from the company or recieved the lamp.

I question the legitimacy of the reviews that praise communications because unless I chase I hear nothing and when I do I get dismissive inaccuracies.

28 February 2021
Unprompted review
Rated 5 out of 5 stars

I don’t usually leave reviews but felt…

I don’t usually leave reviews but felt I ought to in this instance. I ordered an Anglepoise 1228 floor lamp which arrived today. The lamp is lovely and I’m very pleased with it (I already have one so I know they’re really good quality lamps and looks fantastic). The delivery took ages, what with Covid and Brexit, but Inspyer kept me up to date with regular very detailed emails about what was happening so I really can’t fault their customer service and I will definitely be ordering from them again.

2 February 2021
Unprompted review
Rated 5 out of 5 stars

Anglepoise Original 1227 Brass Desk Lamp

We ordered an anglepoise in October and are very happy with the great light fitting. Looks good in blue with the brass. Also a lot better than some of the cheaper models available.
We have purchased a few light fittings from Inspyer and they are a professional company. The website is good and communication from order to delivery is faultless.

14 January 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish. Purchased an Anglepoise wall lamp .Sales person at Inspyer was very helpful and quick response when i contact them .i will sure bay again from them!

26 November 2020
Unprompted review
Rated 5 out of 5 stars

I’d just like to say a huge thank you…

I’d just like to say a huge thank you to LOIS at INSPYER LIGHTING, she certainly doesn’t need superman, keeping me informed on tracked delivery days and times and quickly dealing with my queries before and after ordering, any concerns I may have had dealing with a company new to me were quickly quashed and so much so that I’ll be ordering all my lights from her now and have just placed another order.

1 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Purchased an Anglepoise floor lamp which is a really quality item as expected from a premium brand. Price was good, cheaper than many retailers. Sales person at Inspyer was very helpful and delivery was prompt and well organised. Happy customer!

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Best service i ever experienced.

Best service i ever experienced.

Even an order from germany that came with some confusion (my fault) has been managed perfectly.

All questions have been answered super fast, the delivery from the UK was very quick, all goods arrived in a perfect state.

I really appreciate the kind support of Inspyer Lighting and highly recommend them.

11 September 2020
Unprompted review
Rated 1 out of 5 stars

Very delayed delivery

Have ordered a lamp and nearly one month later, it’s still hasn’t arrived...wouldn’t recommend

15 June 2020
Unprompted review
Inspyer Lighting logo

Reply from Inspyer Lighting

Hi Corina,
We are really sorry that you haven’t received your lamp yet. As you know from the various correspondences we have had over the last 4 weeks we have advised you that we are still waiting for the manufacturer to receive a new shipment from their factory in China. The shipment was due at the beginning of June but, due to Covid-19, there have been unforeseen and exceptional delays with international shipping. We are expecting the lamps to arrive in the UK any day now and, as soon as they do one will be shipped to you by courier on next day delivery.

Once again we are very sorry for the delay, every retailer up and down the country is experiencing the same problem for this particular lamp and it is a direct result of the virus. Clearly, if you would like a refund we are more than happy to provide this immediately, if not we ask you to bear with us a couple more days and you should receive your lamp. As soon as it leaves the warehouse you will be sent tracking details and can manage the delivery options from there.

If you would like to discuss the matter further please email us at info@inspyerlighting.co.uk or call us on 01992 252900.

Rated 5 out of 5 stars

Impressive

Apart from the fact that they had a sale on just 3 days after I spent nearly a thousand pounds on some beautiful pendant lights (!), I have to say that Inspyer's service and delivery was impressive and exceeded all expectations. It's not often I give the highest possible rating, but they deserve it. If only other companies could follow their lead.

17 June 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look