This was a repeat order for us. The item arrived quickly and as described. We were advised by text on the day of delivery with an delivery window of between 15:45–17:45, but the courier arrived ear... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Used insulation superstore for all of my extension. Always had quick delivery with no problem except the last where three of the plasterboard were completely ruined by what looks like a fork lift. Bi... See more
Company replied
All was delivered carefully. And fully intact and care taken. Sadly no delivery date was confirmed, I was told I would be contacted to confirm it. When chased, it was already out for delivery and ha... See more
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Fast and efficient service, with a very helpful follow up from the team to check if I had any questions as I was loading my basket (over a couple of days). I would have given five stars if it wasn’t f... See more
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Company details
- #24 of 28 best companies in Insulation Materials Shop
- #204 of 244 best companies in Home improvement shop
- #7 of 8 best companies in Insulator Supplier
- #48 of 53 best companies in Safety and work wear
About INSULATION SUPERSTORE
Written by the company
Who are we?
INSULATION SUPERSTORE is the UK’s leading online supplier of insulation products offering a SUPER range of materials including PIR, sheeps wool, multifoil and glass wool across leading brands like Celotex, Kingspan, SuperFOIL and Rockwool. From floor and loft insulation to cavity wall, acoustic and external wall systems you’ll find solutions for every type of project.Expert advice
Designed to make warming up your home simple, we offer a huge range of products backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692206
- sales@insulationsuperstore.co.uk
- www.insulationsuperstore.co.uk
4.3
Excellent
4k reviews
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Reply from INSULATION SUPERSTORE
Hi James,
Great to see that this is good value, and reached you as expected. Thanks for the 5 stars, and please let us know if you need anything in the future.
Kind regards,
Phil.
Always been really nice on phone always…
Always been really nice on phone always willing and eager to help never let me down highly recommend
25 March 2025
Reply from INSULATION SUPERSTORE
Hi Neil,
Thank you for the 5 stars. I am glad to see that we're always polite on the phone (and rightfully so), and have been reliable.
We hope to see you again in the future.
Kind regards,
Phil.
Satisfactory product
Would have been better to have received a text as promised re exact delivery time, we didn't receive a text!
Our £25 off voucher didn't arrive in time to spend on our order, not a happy bunny.
15 January 2026
Reply from INSULATION SUPERSTORE
Hi Chris,
Sorry to hear that your voucher didn't arrive when expected, or that you didn't receive a text.
If you require any further assistance, please let us know.
Kind regards,
Phil.
Easy online ordering
Easy online ordering, competitive pricing and quick delivery. Outstanding service all round
15 January 2026
Reply from INSULATION SUPERSTORE
Hi Shaun,
Thank you for leaving us 5 stars! We're delighted to see that you're happy with our service, and hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Mr Hughes,
Thank you for leaving us 5 stars! We're very happy that the items reached you quickly, and that you received good service.
We hope to see you again in the future.
Kind regards,
Phil.
Great service
Great service, really good communication with delivery who arrive exactly within the 30min window agreed.
13 January 2026
Reply from INSULATION SUPERSTORE
Hi Gareth,
Thank you for the 5 star review. We're very grateful, and hope to see you again in the future.
Kind regards,
Phil.
Customer services was an actual real person.
Easy to order. Good communications throughout. Slight hiccup with the delivery but rectified at the first opportunity. Customer services was an actual human being, not a bot or reference to a set of FAQ’s, so refreshing.
13 January 2026
Reply from INSULATION SUPERSTORE
Hi Stephen,
Thank you for the 5 stars! We're sorry for the initial delivery hiccups, but were glad to be able to get this resolved (with the human element involved!).
We hope to see you again in the future.
Kind regards,
Phil.
Good product and delivery
13 January 2026
Reply from INSULATION SUPERSTORE
Good afternoon,
Thank you for taking the time to leave us this 5 star review. We appreciate you taking the time to feed this back, and hope to see you again in the future.
Kind regards,
Phil.
They look exactly like my old ones
Due to Christmas and the cold I have not yet fitted but hopefully they are exactly the same fixing holes as the old ones which have split. It took a while to be delivered but then it has been over the holiday.
6 January 2026
Reply from INSULATION SUPERSTORE
Hi Frank,
Thank you for your understanding, and for the five star review. We hope this is exactly the product you're looking for, and if you need anything in the future please let us know.
Kind regards,
Phil.
very good experience
31 December 2025
Reply from INSULATION SUPERSTORE
Hi Jean-Philippe,
Thank you for leaving us a 5* review! I am happy to see that you had a good experience.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Good afternoon,
Thank you for leaving us this 5 star review! We're happy that we were able to get the items to you quickly.
We hope to see you again in the future.
Kind regards,
Phil.
Unfortunate delay of a day
Unfortunately the consignment did not arrive on the arranged day. However it was delivered the next day. Just what happened is probably debatable but accurate information would have reduced the frustration.
25 December 2025
Reply from INSULATION SUPERSTORE
Hi Richard,
Sorry to hear about the unexpected delay! We appreciate you still rating us 4 stars, and hope to see you again in the future.
Happy New Year!
Kind regards,
Phil.
Fine answered query and delivered when…
Fine answered query and delivered when required.
29 December 2025
Reply from INSULATION SUPERSTORE
Good morning,
Thank you for taking the time to leave us 5 stars! We hope you had a lovely Christmas, and wish you a Happy New Year.
Kind regards,
Phil.
Flexible pipe insulation
Flexible pipe insulation - for the pipes in our utility room associated with our heat pump, hot water tanks etc etc - all three sizes needed for my DIY project immediately available in handy 2m lengths. Good prices, good communications from Insulation Superstore and pretty near instant delivery.
22 December 2025
Reply from INSULATION SUPERSTORE
Hi Andy,
Thank you for taking the time to leave us 5 stars! We hope you had a lovely Christmas, and wish you a Happy New Year.
Kind regards,
Phil.
Happy
I highly recommend them. The process was seamless, from ordering to delivery, and they were competitively priced.
22 May 2025
Reply from INSULATION SUPERSTORE
Hi Paolo,
Thank you for taking the time to leave us 5 stars! We hope you had a lovely Christmas, and wish you a Happy New Year.
Kind regards,
Phil.
Swift delivery was waiting for me to…
Swift delivery was waiting for me to work with first thing in the morning
18 December 2025
Unprompted review
Reply from INSULATION SUPERSTORE
Hi Tom,
Thank you for taking the time to leave us 5 stars! We hope you had a lovely Christmas, and wish you a Happy New Year.
Kind regards,
Phil.
Reply from INSULATION SUPERSTORE
Hi Joanne,
Thank you for taking the time to leave us 5 stars! We hope you had a lovely Christmas, and wish you a Happy New Year.
Kind regards,
Phil.
Paid for item and delivery
Paid for item and delivery, to then receive an email advising change of courier and an increase in price from £60 to £180 + VAT
so cancelled order
17 December 2025
Reply from INSULATION SUPERSTORE
Good morning Kelly,
I am sorry to hear of the additional delivery charge on your order. Unfortunately, this was due to our usual supplier being unable to deliver - and the additional cost was something we desperately tried to avoid.
We're sorry for the inconvenience. I can see that your refund has been completed, and should you require any further assistance please let us know.
Kind regards, and Happy New Year.
Phil.
Reply from INSULATION SUPERSTORE
Hi Luke,
Thanks for taking the time to leave us this 5 star review.
Have a great Christmas!
Kind regards,
Phil.
Products in stock and delivered quickly
16 December 2025
Reply from INSULATION SUPERSTORE
Hi Mr Bullock,
Thank you for the 5 star review! We're glad everything reached you quickly.
Have a great Christmas.
Kind regards,
Phil.
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