Initially I had to ask for the insurance policy with Swinton to include a small bush being removed and a kitchen unit being taken out to resolve the leak under my brother's home. This was agreed. Al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great service had help from the very start, definitely highly recommend. Had a water leak in the house and the investigation involved 2 rooms. Decision on claim was handled promptly by Josh and paymen... See more
Company replied
From our first call to a payment conclusion-seamless no trauma. Completing the on-line claim was simply and straight forward. The concluding personal telephone call was more than just a nice touch it... See more
Company replied
Just clearing out my message box and realised I forgot to review my claim for a bathroom/kitchen leak I remember dealing with a Tom and how reassuring and helpful he was throughout the claim proc... See more
Company replied
Company details
Written by the company
We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.
Contact info
Suite 2B, West Village, 114 Wellington Street, , LS1 1BA, Leeds, United Kingdom
- 01274 700 800
- service@integra-ins.co.uk
- www.integra-ins.co.uk
4.1
Great
806 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very good company to deal with
Very good company to deal with. Everyone I dealt with were really helpful couldn't fault there service
27 April 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Lynne,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Dan
New claim
We had never had an insurance claim before and your staff helped us through the process
6 January 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Smith,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Phil
Terrible company totally undercut us so…
Terrible company totally undercut us so we were out of pocket by over £3000. The whole point of insurance is to put you in the position you were in prior to any accident. From start to finish it was clear all they were concerned with is how little they could get away with offering us. I would NOT recommend this company . We are back together now after a totally stressful time and £3000 worse off !
4 April 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Carol,
We aim to provide customers with the best possible experience, and we are sorry to hear that you are unhappy with the handling of your claim.
We would welcome the opportunity to investigate this further. If you have not already made the claims team aware of your concerns, please get in touch on customer.experience@integra-ins.co.uk quoting your claims reference number.
Regards,
Tanya
Absolute scam -AVOID!!!
Absolute scam - buyer beware. Took out cover with these rogues only to be told that the claim I made was wear and tear after a storm damaged my roof. They basically could say that about absolutely anything therefore I am cancelling my cover with them immediately. The only way I could have known that my roof was not in a good way, would have been to get a surveyor in to assess it prior to taking the cover. They did not advise me of this and gladly took my money each month.
15 April 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Scott,
I understand that you are disappointed that we haven’t been able to be of financial assistance in relation to your claim on this occasion.
As with all insurance policies there are events that are covered but there will be circumstances that cannot be claimed for, or where exclusions are applied, as per the terms and conditions of the policy.
I’ve located your claim from your personal details, and our Customer Experience team are currently reviewing your claim decision as part of an ongoing complaint. Once their investigations are complete a formal response will be issued to you.
Regards,
Tanya
Straight forward and helpful.
1 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Howyn,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Junayd
Very smooth and efficient process
My claim for an ink spill on my leather sofa was dealt with quickly and efficiently. The process was very smooth and the Integra team were all very pleasant and helpful
10 April 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Sinead,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Annie
It was a great experience
It was a great experience! The company employed a project management company who were really forward leaning and proactive. The subcontractors being engaged were really good! In fact, many of them are now in my database of trusted contacts.
14 January 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Phil
Integra Insurance claim - swift process and settlement
Integra Insurance handled and settled the claim quickly and with no fuss. The online claim process was easy to follow.
20 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Simon,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Chris
My experience was excellent
My experience was excellent. I can’t thank them enough for their kindness and service in repairing my ring and returning it to me as beautiful as it was before I lost the diamond. This was my engagement ring bought by my husband in 1973 so great sentimental value
3 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Michelle,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Tom
They dealt with my claim quickly and…
They dealt with my claim quickly and efficiently. I would recommend
26 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Linda,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Janaht
Brilliant Customer Service!
The whole claim was dealt with very quickly, with no lengthy, unnecessary messing about. When I correctly, queried the basis of the settlement figure, I didn’t get endless pushback, instead an extremely helpful Customer Service Representative, checked and confirmed my evidence, and altered the amount in my favour. (They way we WISH Customer Service worked, but very rarely does). Outstanding, 6 out 5!
25 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Andrew,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Chris
Very efficient and helpful
Very efficient and helpful . Extremely reliable and knowledgeable staff
10 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Deborah,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Dan
First class…
First class service from making my claim to receiving the money within 5 working days. No hassle.
18 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi David,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Grace
Use this company at your peril
One star as I can't give a minus number.
Their insurance assessor was appointed and never even visited our house. They completed an assessment from damage pictures that we sent to them. They decided, from a laptop, that a dangerous object hanging from my roof which could have killed some passer-by, was deemed to be general wear and tear.
Update:
Y
They have responded to me saying that they can't find any information about my original complaint. I guess that just about sums this company up! An insurance company that doesn't keep records.
I'll leave it up to you dear reader to draw your own opinion.
28 March 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi John,
Thank you for your detailed review. However, we are unable to locate your information on our system.
Please can you contact the claims team on 01274 700810 with your claim reference so this can be investigated further?
You may also register a complaint with us by completing our complaint form on our website www.integra-ins.co.uk/contact-us/complaints
Regards,
Tanya
Update:
Hi John,
Thank you for responding to our email confirming some of the policy details which has allowed us to locate the policy you referred to. The difficulty in locating the policy was due to the policy not being in the name, or any variation of, your TrustPilot account name.
We can see that you were issued with a complaint final response letter in 2024.
Regards,
Tanya
Awful experience
Awful experience, problem started with a water leak the contractor sent smashed the patio and then it took over a year to make progress on getting that fixed and even then it wasn’t fixed fully. Unimpressed
1 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Glyn,
Thank you for your feedback.
We are very sorry to hear that you are displeased with the service you have received. I can see that you did raise a complaint and have received a response.
If you have any additional queries, please contact the Claims team.
Regards,
Liam
Helpful
Helpful, professional with plenty of calls, updates and information. The local company, whom they appointed, repaired the interior of the house to a good standard and were respectful to us and our property. Did have to chase up replacement of one item but that was resolved immediately over the phone.
15 December 2025
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Fi,
Thank you for leaving us a 4-star review! If you have any thoughts on how we can improve, please let us know.
Regards,
Grace
Was extremely happy with the speed in…
Was extremely happy with the speed in investigating, evaluating and accepting the quote for the work involved.
Very happy also in the speed at which the payment of my claim was processed.
10 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Bernard,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Guy
Excellent service
Excellent service . My claim was settled quickly and the service from the beginning was easy to use . Thank you so much ..
18 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Clare,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Tom
Very helpful process
Very helpful process, took the stress out of a worrying time. Would not hesitate to recommend Integra.
2 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Sam,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Chris
They are great
It was super easy and quick to deal with the claim online and then great people keeping you dated with your claim. Highly recommended.
10 March 2026
Unprompted review
Reply from Integra Insurance Solutions Ltd.
Hi Marta,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
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