Intel Reviews 149

This year I bought the barebone PC "NUC7i3BNH" in Germany. The price-performance ratio is really great and the performance of the device makes me completely satisfied.

Unfortunately it came after two months of use to a problem with a properly performed bios update, after which the PC did not boot up. Then I called the German Intel hotline and received my data for a warranty exchange. The defective device was picked up after a few days by DHL Express and within a week I was sent a new one. That's what I call a perfect customer service.

The best processors / ssd-s on the market definitely.

Fix the price and you will conquer the world! Site is great btw.

I cannot speak highly enough of the customer service from Intel. I bought a Compute Stick, which didn't work, so not a particularly good start, but the speed and efficiency with which the situation was rectified was as good as any other company I have ever dealt with. Subsequently, I have had a further issue, and that was dealt with in the same manner. First class.

I have a fair but manageable experience with Intel. Intel works fine but they don't update their older chipsets or drivers regularly. If not because of the efficiency and effectiveness of their processors, especially when it comes to heat management, I would have swapped to AMD.

After having a power problem my NUC6i7KYK (Skull Canyon) computer did not start.

I contacted Intel customer service, they sent me a sheet with clear info on how to return the product under warranty. They also sent an Airway bill and Service Invoice.

I called the number on the sheet for local FedEx, they picked it up from my house, shipped it to Malaysia, shipped me back a brand new replacement at my door in 11 days. All costs for shipping covered express FedEx delivery each way.

I live in Indonesia, and bought the NUC from the USA. I was expecting a nightmare having to ship back to US, costs, time, the usual drama and hassle I've come to expect from customer service.

This was the opposite and it is amazing. I am taking the time to share this where I can because I believe that a company that operates like this truly deserves the recognition for this kind of quality of service.

Very Happy Customer!

I had password box previously with over 100 passwords saved. Intel Truekey was being developed and they sent emails over a number of months saying it was coming. They informed password box users to move over to true key before a particular date as password box was being discontinued.

There were technical issues which they could not resolve in moving my account over. So they said the only way would be to delete the password box account (and write down all of my passwords before doing so) then creating a new Truekey account. So based on what they said I did this.

I fully expected to be able to add the over 100 passwords back into intel truekey. How wrong was I. They allowed only 15 passwords and demand an annual fee of $19.99 to enable me to add more.

I was not paying an annual subscription with password box and since they are the ones who told me to move over to truekey I do not see why I should be paying to have what I had previously. I never told them to create the software.

I spoke to their support team via chat. I am not sure what planet they are on, the first one started blabbering on about a McAfee Internet security suite subscription which expired in 2012 (nothing to do with password box!) which baffled me. Then passed to someone else who could not grasp the fact my password box account had been deleted by them and he kept asking me to login to password box.

I call their call centre and their attitude is they fully understand they told me to move over from password box to truekey and that is was their decision but said sorry it is inconvenient but you will need to pay. Very poor response and truekey is no better than password box. It actually looks identical, just using different colours!

Intel's CPUs are needed for office desktops in my opinion compared to AMD Intel destroys any CPU with a related price tag

I choose intel atom for all my computers. Never had to complain about this brand.