I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
Company replied
Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your people could not fix my problem in…
Your people could not fix my problem in 1 houron the phone. . It would not open my account. I will not use intelius again. My agent was Steven
3 October 2025
Unprompted review
Reply from Intelius
Hi Terry,
Thank you for bringing this to our attention. We’re very sorry to hear about the trouble you experienced accessing your account and that it wasn’t resolved during your call with our agent, Steven. We completely understand how frustrating that can be.
To help resolve access issues like this in the future, the following steps often help:
• Refresh or restart your browser
• Make sure your browser is up to date
• Confirm that cookies are enabled in your browser settings
• Clear your browser’s cache and cookies in your browsing history
• If using multiple devices, disable any VPNs or firewalls that may interfere with access
We’ve also sent a follow-up email with additional guidance and support options.
If the issue continues or you’d like further assistance, please contact our Customer Support team at (877) 564-3253. We’re available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time).
Sincerely,
Intelius Customer Support Team
Sneaky subscription tactics
Sneaky subscription tactics. Make it impossible to change your subscription.
2 October 2025
Unprompted review
Reply from Intelius
Dear Mel,
Your feedback is greatly appreciated, and we understand how unexpected charges can be frustrating. We want to assure you that this is not the experience we strive to provide for our members.
When you enroll in any of our services, our website guides you to a registration page where you can review various membership options and select the one that best suits your needs. In accordance with applicable laws, all billing details, including automatic renewal terms, are clearly disclosed before payment is submitted. Users are also required to explicitly agree to these terms before completing their registration.
Members of Intelius can cancel their membership anytime by accessing their account online, contacting phone support, or using our online chat system. We also allow members to cancel individual subscriptions, so they can customize the service based on their needs.
We can confirm that all of your subscriptions have now been canceled, and a follow-up email has been sent to you with the details. If you need any further assistance, please contact our Customer Care department at (877) 564-3253. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
Quick and fast
2 October 2025
Unprompted review
Reply from Intelius
Dear Casey,
Thank you for sharing your feedback! We’re happy to hear you found the process quick and fast. If you ever have any questions or need further assistance, please don’t hesitate to contact us at (877) 564-3253. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
I got all of the info I needed!
16 September 2025
Unprompted review
Reply from Intelius
Hi Jannie,
Thanks so much for the 5-star review—we’re thrilled to hear you found everything you needed! If you ever have questions or want help getting even more from your search results, our team is here to assist.
You can reach us at 877-564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
The representative on the phone was…
The representative on the phone was friendly and helpful.
23 September 2025
Unprompted review
Reply from Intelius
Hi Laura,
We’re so glad to hear that our representative was friendly and helpful during your call! Thank you for sharing your positive experience with us.
If you ever need additional assistance, please don’t hesitate to reach out at 877-564-3253. Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
you took my money and was unable to…
you took my money and was unable to give me the info. I was looking for.
19 September 2025
Unprompted review
Reply from Intelius
Hi Dave,
We gather data from public records and other reliable sources to deliver the best information possible. However, as noted in our Terms of Use, some data may not be entirely accurate or complete due to limitations in public records. Additionally, shared names or identifying characteristics can occasionally result in inaccuracies. We recommend using our reports as a starting point for your own research.
Please note the charge is for unlimited access, allowing you to run as many searches as you like during your membership. That said, we’ve gone ahead and issued you a full refund. Please allow 3–5 business days, depending on your financial institution, for the refund to reflect. A follow-up email with confirmation has also been sent to you directly.
If you need further assistance, you can reach us at 877-564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Customer service representative was…
Customer service representative was very helpful
23 September 2025
Unprompted review
Reply from Intelius
Hi Amy,
Thank you for your kind words! We’re delighted to hear that our customer service representative was able to assist you. If you ever need additional help, please don’t hesitate to reach out to us at 877-564-3253.
Our team is available Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
steven willing to assist not push me…
steven willing to assist not push me off the phone high pressure - much appreciated in my phone update and amex cancellation
22 September 2025
Unprompted review
Reply from Intelius
Hi Charles,
Thank you for your thoughtful feedback! We’re so glad to hear that Steven was able to assist you in a supportive way without pressure. We’ll be sure to share your kind words with him.
If you ever need further assistance, please don’t hesitate to call us at 877-564-3253. Our Customer Support is available Monday–Friday, 7:00 a.m.–4:00 p.m. PT (10:00 a.m.–7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
On Point
Your representative "Nicholas" was on "point" in his "task" which was to explain in detail what Inteluis had in store for me. An opportunity to get an "upgraded" service for basically less, WoW! The "upgrades" which could "only" be beneficial to the already given benefits. Great Job!
19 September 2025
Unprompted review
Reply from Intelius
Hi Chester,
Thank you so much for your wonderful feedback! We’re thrilled to hear that Nicholas provided you with clear and detailed information, and that you found the upgraded service valuable. Delivering both great support and beneficial features at the best value is always our goal, and it’s fantastic to know we hit the mark for you.
We truly appreciate you taking the time to share your experience and will be sure to pass along your kind words to Nicholas.
Sincerely,
Intelius Customer Support Team
I loved the report and the customer…
I loved the report and the customer support.
18 September 2025
Unprompted review
Reply from Intelius
Hello Jeferson,
We’re so glad to hear that you loved the report and had a great experience with our customer support team! Providing accurate reports and helpful service is always our goal, and it’s wonderful to know we delivered on both.
If you ever need further assistance, please don’t hesitate to reach out to our Customer Support team at 877-564-3253, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
The guy that helped me was fast to…
The guy that helped me was fast to resolve my situation
16 September 2025
Unprompted review
Reply from Intelius
Hello Luis,
We’re happy to hear that our team member was able to resolve your situation quickly. Providing fast and helpful support is always our goal, and your feedback lets us know we’re on the right track. Thank you for taking the time to share your experience!
If you ever need additional assistance, our Customer Support team can be reached at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET).
Sincerely,
Intelius Customer Support Team
I found it very difficult to cancel my…
I found it very difficult to cancel my short subscription. The automated system kept asking me to confirm my zip code, but refused to accept my correct zip code when entered. It took many attempts to finally reach a human, who finally and politely cancelled my subscription.
16 September 2025
Unprompted review
Reply from Intelius
Hello Dennis,
Thank you for sharing your experience. We’re sorry to hear that canceling your subscription was more difficult than it should have been, and we understand how frustrating it must have been when the system did not accept your correct information. We’re glad that once you reached our team, your request was handled politely and completed.
For your convenience in the future, cancellations can also be completed by starting a live chat with our team or by logging into your Intelius account and updating your membership settings directly. You may also contact our Customer Support team at 877-564-3253, available Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET), for further assistance.
Sincerely,
Intelius Customer Support Team
False advertisement
I just tried to use intellius, I filled out all the questions and wait for it to load. It's supposed to be free well after waiting for it to load, it ask for your credit card information. Why would you need my credit card information if your supposed to be free. That's false advertisement
15 September 2025
Unprompted review
Reply from Intelius
Hi Jennifer,
We’re truly sorry for the frustration this caused. We understand how disappointing it can feel when expectations don’t match the experience. While our reports are not offered for free, our goal is to provide clear, organized access to public record information from a wide range of sources. Delivering this data in a reliable and easy-to-read format requires significant resources, which is why billing information is requested before providing full access.
That said, we always strive to keep our membership costs reasonable and transparent so you can get the information you need quickly and efficiently. If you’d like to discuss your experience further, our Customer Support team is available at 877-564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
All the info, except for the one thing I needed
I paid for the service simply to find a birthdate of a particular person. I was provided everything except that. Complete waste of an hour of my time waiting for information to load, then sorting through it, only to see I got everything except what I was looking for.
15 September 2025
Unprompted review
Reply from Intelius
Hi Michael,
Thank you for taking the time to share your feedback. We work hard to ensure the accuracy and relevance of the information we provide, but we cannot guarantee it will be 100% accurate or complete. For example, shared names or similar identifiers can sometimes lead to data mismatches. We encourage you to use the provided information as a foundation for further research.
We’re sorry to hear that the specific detail you were looking for wasn’t included in the report. Your experience helps us better understand how we can improve our service moving forward. If you’d like further assistance, our Customer Support team is available at 877-564-3253, Monday through Friday, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
Says no cost to look up a number
Says no cost to look up a number. Has you sit thought pages and pages to get invested. Then tries to change you.
12 September 2025
Unprompted review
Reply from Intelius
Dear Chase,
Thank you for your feedback. We’re sorry for any confusion. Intelius does not offer its services for free, as compiling and maintaining access to public record information requires resources. Our pricing is clearly displayed during registration so members can review costs before moving forward.
If you’d like help or have questions about your account, please reach out to us at 877-564-3253 or support@mailer.intelius.com — we’re always happy to assist.
Sincerely,
Intelius Customer Support Team
It provided the information that I…
It provided the information that I needed as advertised. The customer service quick and attentive.
12 September 2025
Unprompted review
Reply from Intelius
Dear John,
Thank you for your review! We’re so glad to hear that Intelius provided the information you needed and that our customer service team was able to assist you quickly. We truly appreciate your kind words and the chance to support you.
Sincerely,
Intelius Customer Support Team
Your customer representative solved my…
Your customer representative solved my problem by me just logging into your system.
11 September 2025
Unprompted review
Reply from Intelius
Dear Andrall,
Thank you for your review! We’re happy to hear that our representative was able to quickly resolve your issue and guide you through logging into the system. We appreciate your feedback and the opportunity to assist you.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Janet,
Thank you for your kind words! We’re so glad to hear that you had a great experience with our Customer Service team. Your feedback means a lot to us.
If you ever need further assistance, our Customer Support team is available at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.) You can also reach us by email at support@mailer.intelius.com
.
Sincerely,
Intelius Customer Support Team
I found that it was difficult to cancel…
I found that it was difficult to cancel the membership.
8 September 2025
Unprompted review
Reply from Intelius
Hi Damion,
Thank you for your feedback. We’re sorry to hear that you found it difficult to cancel your membership. We do offer several ways to cancel, including by phone through our IVR system, by speaking directly with a representative, through our online chat, or by logging into your account and using the membership settings.
If you’d like any additional help or guidance with this process, please don’t hesitate to contact our Customer Support team at 877-564-3253. We’re available Monday through Friday, from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. – 7:00 p.m. ET). (Holiday hours may vary.)
Sincerely,
Intelius Customer Support Team
problem was resolved
5 September 2025
Unprompted review
Reply from Intelius
Dear Teri,
We’re glad to hear that your problem was resolved! Thank you for taking the time to share your experience with us.
If you ever need further assistance in the future, our Customer Support team is here to help at 877-564-3253 or by email at support@mailer.intelius.com.
Sincerely,
Intelius Customer Support Team
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