I did not get the information I was looking for. The information Intelius reported I could see in public court records. I somehow ended up with two subscription charges, when I agreed to pay one. When... See more
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Review summary
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Reviews shaping this summary
Christopher assured me on 12/10/25 that a credit of $3.99 will be forthcoming; that remains to be seen. Also, some portion of my subscription fell outside my cancellation request and he put through a... See more
Company replied
I ended up with a subscription in error. When I was notified by PayPal, I tried to cancel on line, but that system doesn’t work - deliberate? But a phone call quickly solved the problem, including a r... See more
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Tried to pay for subscription as I need to look up some classmates for a school class reunion. I am having problems on my phone paying for a subscription with my credit card. I wanted to use my debit... See more
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Company details
Written by the company
Intelius helps businesses and consumers alike make informed decisions by providing background check and public records services. People search tools can help reunite lost family or reconnect old friends. Results are available online, on demand.
Contact info
501 W Broadway Street, Suite 800, 92101, San Diego, United States
- www.intelius.com
3.5
Average
669 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Intelius
Hi Shyla,
Thank you for the kind words! We're glad to hear you had a great experience with our Customer Care team. We will be sure to pass along your feedback!
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Failure to allow me to type in any addresses.
When I enter an address, there are many, many, many incorrect addresses. So, I use a lot of my "lookups." Then I receive a red flag saying to "enter a correct address." I attempt to correct the situation, but it will not allow me to type in any addresses. This has never occurred before. I pay a monthly fee for your services. Please, tell me why this just started. Thank you for rapid response.
23 April 2026
Unprompted review
Reply from Intelius
Hi Vincent,
Thank you for reaching out and sharing your experience. We apologize for the difficulty you have encountered when entering addresses. We want to assure you that this is not the experience we aim to provide and we take your concerns seriously. It is possible that this may be a technical issue, and we would like to look into this further for you.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
NEW FORMAT IS COMPLETELY INACCURATE MESS
I would have given them 4 stars before they made a wholesale change in format that ruined their website. Now it is inaccurate at best, very difficult to sift through, dates on their new timeline are completely wrong. And even before the change it wasn't worth the $30+ dollars a month they charged. When I went to cancel I was offered the exact same thing for $12/mo. So it leaves you both happy to have a better deal, and angry knowing that they will rip you off until you figure it out. I cancelled for good this time.
23 April 2026
Unprompted review
Reply from Intelius
Hi Eric,
Thank you for your feedback — we're sorry to hear your experience didn't meet expectations. We understand how frustrating it can be when changes to a platform impact your ability to find the information you need. While we work to keep our reports as current and comprehensive as possible, public records data can sometimes have limitations, and we encourage using our reports as a starting point for your research.
We also want to clarify that the rate offered at cancellation is a limited promotional discount and is not part of our standard subscription pricing.
We have reached out through Trustpilot to request additional details so we can locate your account and better assist you. If you'd prefer to connect sooner, please contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Heather,
Thank you for the kind words! We're glad to hear our team was able to assist you effectively. We look forward to continuing to support you.
If you ever need further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Good customer service
I was charged for a service I didn't order and was promptly issued a refund! Good customer service.
21 April 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for taking the time to share your feedback! We are glad to hear that our team was able to promptly resolve the billing concern and issue your refund. That is exactly the kind of service we strive to provide for all of our members!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The agent is knowledgeable and helpful.
20 April 2026
Unprompted review
Reply from Intelius
Hi David,
Thank you for the kind words! We are glad to hear that our representative was knowledgeable and helpful during your interaction. Your feedback is truly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi,
Thank you for your feedback, and we are sorry to hear that your experience was not a positive one. We would love the opportunity to learn more about what happened and make things right for you.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Excellent Customer Service!
The agent that I spoke to was very knowledgeable and helpful and was able to resolve my issue immediately.
20 April 2026
Unprompted review
Reply from Intelius
Hi Mike,
Thank you for the wonderful feedback! We are thrilled to hear that our representative was knowledgeable, helpful, and was able to resolve your issue immediately. Your kind words are truly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
They signed me up for a subscription…
They signed me up for a subscription without my knowledge. I immediately filed for fraud.
19 April 2026
Unprompted review
Reply from Intelius
Hi Michael,
Thank you for your feedback, and we are sorry to hear about your experience. We want to address your concerns directly.
We want to clarify that Intelius does not create accounts on behalf of anyone. All accounts are created by the user, and all billing details including automatic renewal terms are clearly stated several times before any payment is processed. Users are required to explicitly agree to these terms before enrollment is completed. Additionally, a welcome email is sent upon sign up which also clearly states that the membership is a recurring subscription.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
They randomly charged me $30
17 April 2026
Unprompted review
Reply from Intelius
Hi Zachary,
Thank you for your feedback. We want to assure you that charges are never applied randomly. Intelius is a subscription-based service, and all billing details including automatic renewal terms are clearly disclosed before any payment is submitted. Users are required to explicitly agree to these terms before any charges are processed, and a confirmation email is sent for all orders placed on the site.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Great Staff Members on Your Team
It gave me Great Satisfaction that my Record has been updated and corrected by the Justice System Department and you as well for Great Service ☺️❤️👍👍👍
16 April 2026
Unprompted review
Reply from Intelius
Hi Juan,
Thank you so much for the wonderful feedback! We are so pleased to hear that everything has been updated and corrected to your satisfaction. Your kind words and appreciation truly mean a lot to our team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The customer service representative was…very helpful
The customer service representative was very friendly and helpful. I appreciate her efforts in helping me to resolve a billing problem.
17 April 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for taking the time to share your feedback! We are glad to hear that our representative was friendly and helpful in resolving your billing concern. Your appreciation means a lot and we will make sure it gets passed along to the team!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
No helpful information. Waste of money
I wanted to know the owner of the phone number which was supposedly a business. This should have been easily done but no useful information was provided. I could access report for $4.99!more. Just another false information and money grab.
16 April 2026
Unprompted review
Reply from Intelius
Hi,
Thank you for your feedback, and we are sorry to hear that the search did not return the results you were hoping for. We want to provide some clarity on how our service works.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. When searching for a business phone number, information may be more limited as business records are not always as widely available through public databases as personal records.
Regarding the additional charge, the $4.99 option you were presented with was for our Unlimited PDF and Data Monitoring Access, which is an optional add-on service. This is always presented as optional and is never automatically applied without your agreement.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
The rep on the phone earns a "5" star…
The rep on the phone earns a "5" star review-very helpful. For the service itself, I give it ONE Star! What a waste of money! They provide information (that you have to pay them for!) that is pretty much public information. For each additional inquiry or question, they kept asking for more money, more money!
15 April 2026
Unprompted review
Reply from Intelius
Hi Maria,
Thank you for taking the time to share your feedback, and we are so glad to hear that our representative provided you with a 5-star experience! We will make sure that gets passed along.
We do want to provide some clarity on our pricing and services. The membership charge upon sign up provides unlimited access to Person and Address reports for the duration of your billing cycle. The additional charges you may have encountered were for optional add-on services such as Reverse Phone Lookup and Reverse Email Lookup, which allow you to search by a specific phone number or email address to identify the registered owner of that information. These add-ons are always optional and are never automatically applied without your agreement.
Regarding the information in our reports, while public records are technically accessible to the public, it requires significant resources to compile, organize, and present this information in a user-friendly format, which is reflected in our pricing.
We can confirm that your account was cancelled during your recent call and the full charge was reversed at that time. Please allow 3–5 business days for this to reflect in your account, as processing times may vary depending on your financial institution.
If you have any further questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Geneva,
Thank you for the kind words! We are thrilled to hear that Lucca was great and understanding during your interaction. We will make sure he knows how much it is appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Useless
Every time I search the phone number or a person's name I didn't get any information back that was useful.
15 April 2026
Unprompted review
Reply from Intelius
Hi Alexander,
Thank you for your feedback, and we are sorry to hear that the searches did not return the results you were hoping for. We want to provide some clarity on how our data works.
Intelius is not the source of the data in our reports — all information is pulled from public records and commercially available data sources, and we can only display what is made available to us. There are instances where certain individuals or phone numbers may have limited information available through public databases, which can result in limited or no results for a particular search.
We can confirm that your account has been cancelled and we have sent a follow-up email with additional details. If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
My Customer Service Agent was Awesome
My Customer Service Agent was Awesome !
You need more like him .
Yet , it is not easy to retrieve even a temporary
password . Please provide more guidance on
this issue . Thank you !
14 April 2026
Unprompted review
Reply from Intelius
Hi Ginger,
Thank you so much for the wonderful feedback! We are thrilled to hear that our representative provided you with an awesome experience — we will make sure he knows how much it is appreciated!
Regarding the temporary password, we understand this can sometimes feel confusing and we are sorry for any difficulty you experienced. If you ever need a password reset in the future, you can use the "Forgot My Password" option on the login page and follow the steps to reset it. Once you receive the temporary password, we recommend logging in and updating it to one of your own choosing right away to make future access easier.
If you have any further questions or need assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
Reply from Intelius
Hi Will,
Thank you for the kind words! We are glad to hear that our representative was helpful during your interaction. Your feedback is truly appreciated!
If you ever need any further assistance, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
quite honestly the worst possible…
quite honestly the worst possible website i’ve ever used. when you order a report they just won’t give it to you. then make you verify your email and then just never be able to access the website. horrible website get it off the internet. highly don’t recommend.
12 April 2026
Unprompted review
Reply from Intelius
Hi Kaelan,
Thank you for your feedback, and we are sorry to hear about the difficulty you experienced accessing your report. We want to help get this resolved for you.
Regarding the email verification, this is a standard security step that is required to confirm your identity and ensure the integrity of your account. Once verified, you should be able to log in and access your reports directly. If you are still having trouble accessing the website after verifying your email, we recommend clearing your browser's cache and cookies, ensuring your browser is fully up to date, and temporarily disabling any VPNs or firewalls that may be interfering with your connection.
We have reached out through Trustpilot to request additional details so that we can locate your account and better assist you. If you would like to address this sooner, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
I spoke with Mauricio today regarding…
I spoke with Mauricio today regarding my account. I'm almost certain I canceled it right after or around March 9th of 2026. Mauricio was kind, helpful and tried very hard to help me. If I could bake him a cake, I would! I will look for my notes on the day I canceled. And we'll be in touch hopefully soon.
Tons of thanks!!!
9 April 2026
Unprompted review
Reply from Intelius
Hi Shelly,
Thank you so much for the kind words! We are delighted to hear that Mauricio was kind and helpful during your interaction — and we will absolutely pass along your sweet sentiments to him!
We look forward to hearing back from you once you have located your notes. In the meantime, if you need any further assistance or have any additional questions, please don't hesitate to contact our Customer Care team at 877-564-3253, Monday through Friday, 7:00 a.m. – 4:00 p.m. Pacific Time (10:00 a.m. – 7:00 p.m. Eastern Time). Holiday hours may vary.
Sincerely,
Intelius Customer Support Team
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