Intercity Removals Reviews 

242
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just when our energies were totally depleted preparing for a house move Shane, Hussain, Ben and Trystan arrived. What a cracking team of great guys. They took control and moved us swiftly and profes... See more

Rated 5 out of 5 stars

We had a pack and move service. Efficiently organised with a video phone assessment, the team turned up in force, packed very speedily and safely, and moved ahead of time. All of the staff I had dea... See more

Rated 5 out of 5 stars

Intercity Removals moved us from Bath to Caerphilly, via their storage for 3 months. We were completely satisfied with all aspects of their service. The removers were very efficient and speedy at pack... See more

Rated 5 out of 5 stars

Intercity removals were fantastic from start to finish. Anna was in constant contact as our sale was delayed and accommodated us when we finally got a last minute date. Always super professional and f... See more

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Company details

  1. Removals company
  2. Storage facility

Information provided by various external sources

Intercity Removals is a house removals and storage company based in Cardiff. Servicing the UK and Europe, we offer a stress free moving experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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4.8

All reviews

(242)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent experience

David,Ben,Chris,Will and Pawel were friendly and courteous and worked hard . it made the experience stress- free, I would certainly recommend the company to others. Also incredible efficient as I only gave 2 days notice after being let down by someone else.

20 March 2025
Unprompted review
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Reply from Intercity Removals

Thank you so much for taking your time to share this fantastic review, we are delighted to hear everything went well and we would like to wish you all the very best in your new house.

Rated 5 out of 5 stars

What a great company to deal with from…

What a great company to deal with from start to finish , the delivery team of Florin and Catalin were fantastic , they worked quickly efficiently, courteously and with total respect for the goods and how they handled them . I would absolutely recommend this company and last but not least their rates are very competitive .
Bally & Katy

28 February 2025
Unprompted review
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Reply from Intercity Removals

Thank you so much for taking your time to share this fantastic review, we are delighted to hear everything went well and we would like to wish you all the very best in your new house.

Rated 5 out of 5 stars

Exceptional service

Exceptional service from start to finish - we couldn't recommend Intercity Removals more highly. Tristan, David and Puiu were brilliant on the day - professional, friendly, efficient and moved our belongings with care. The office team were also very helpful and made the planning/logistics of the move seamless despite the distance (Bristol to London). We would highly recommend their services for a smooth moving and cost-effective moving experience.

14 February 2025
Unprompted review
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Reply from Intercity Removals

Thank you so much for taking your time to share this fantastic review, we are delighted to hear everything went well and we would like to wish you all the very best in your new house.

Rated 5 out of 5 stars

What can I say Intercity Removals were…

What can I say Intercity Removals were absolutely fantastic. They were punctual courteous and very hard workers nothing was to much trouble they were careful and handled everything with extreme care.
Yahia, Atila, Aurash We’re absolutely brilliant
Thank you very much guys.
I would highly recommend Intercity Removals
If you intend moving home.

31 January 2025
Unprompted review
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Reply from Intercity Removals

Thank you so much Dave for taking your time to share this fantastic review, we are delighted to hear everything went well and we would like to wish you all the very best in your new house.

Intercity Removals Team

Rated 5 out of 5 stars

What a great company fast reliable …

What a great company fast reliable and nothing to much trouble. Tristan George and pawel moved me on Saturday can't fault them from removing furniture from old house to installation in new house in right rooms thank you so much guys took a lot of stress off me

18 January 2025
Unprompted review
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Reply from Intercity Removals

Many thanks for this fantastic review, we really appreciate it and we would like to wish you all the very best in your new house

Rated 5 out of 5 stars

Amazing experience! Thank you Intercity!

Honestly Tristan and his team on the day were fantastic! On time, considerate of property and goods and Tristan himself was really keen to ensure everything went in exactly the right place and he even offered tips to help in so many ways. He also helped us with a smoke alarm that was beeping!
The quote was VERY competitive and pre move service excellent. 2nd time we have used them. Won’t use anyone else now. Thank you Tristan and team x

28 December 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, crew were very prompt and even arrived earlier than expected. The entire team were very organised and made the whole experience stress free. Would recommend them to anyone.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service from beginning to end

My experience was good from beginning to end. I had a quick and efficient whatsapp call with Adrian. He was very courteous even though I changed the appointment about five times! Communication was really good, especially as I had to delay the move date by 2 months. The move itself went really smoothly. Stuart, Hussain and Niku were really efficient and friendly. Everything arrived and was well placed in the house in one piece, especially considering I had a lot of fragile objects to move. They were also competitively priced. Would definitely have them again.

12 December 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic team

Moving is stressful. Our house move was delayed several times. Throughout the process Tom, the co-ordinator, was patient and communicated clearly. The team who packed up our house and moved us were calm, polite and incredibly helpful. They lightened the physical and emotional load. I would highly recommend Intercity Removals.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service again

Second time we have used this company in the past few years. They managed to get us booked in at quite short notice (under a week) for a move from south to west wales. Service is fantastic from the initial consultation and video survey with Adrian, to the actual move day with David, Edy and Auras. Everything is taken care of and they treat your possessions with the upmost respect. Everything is loaded into the van and secured properly. They were also very competitive in price with 2 local companies trying to charge £1200 for a 70 mile half day return trip which is frankly ridiculous. So well done to intercity removals providing such a great service and not trying to rip people off which is refreshing to see in 2024. Thanks again

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Had a FAB move recently

Had a FAB move recently, and the 'boys' Tristan, Aurash, and Andrei were a great bunch, and were polite and helpful, and carried out an excellent job on the day. I will call Intercity Removals, if I need to move again.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Great Company

As before I have been using them for several years without any issues.

Its east to set up the job, good communication during the work and the team they sent out did a great job.

There was one minor issue this time, but the sign of a good company is when its resolved quickly and without fuss.

14 October 2024
Unprompted review
Rated 1 out of 5 stars

Unrealiable

To begin with I thought they were great, professional and they seemed flexibility and had resiliency within their business to make things work. They promised that if we let them know our moving date 5 days in advance of completion / moving date that they would be able to accommodate us. Even though we had more than 5 days to the moving date they said that they couldn't help us which has left us in a difficult position to find other removals which are hopefully reliable.

Just to provide further clarity to customers following intercity’s response. Yes I received the quote and called them after to discuss if I needed to pay the deposit or not. They stated not to do anything until we confirmed the completion date. This is contrary to what they are implying below. I called more than 5days in advance, as they suggested, once the completion date was confirmed.

11 October 2024
Unprompted review
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Reply from Intercity Removals

Hi, as you never booked our services we did not have a booking for you. We quoted you in August 24 and after that did not receive any response or a request from you to make a booking with us. You then re-contacted us a few days ago asking to book the 21st. As we had no communication from you prior to this then the team had not made a reservation. I am sure you can understand that we have to have a client request to make a booking and at that point we issue you our paperwork and request a deposit payment etc. This is the only reason why we were unable to help. Despite that our team still tried to assist you and offered you the next availability with ourselves however unfortunately those dates were not suitable for you.

Rated 5 out of 5 stars

Helpful from start to finish

Our move team, Marius and Eduard, were fantastic, packed carefully and quickly and were very helpful. Also great communication from the office team, especially Tom! Would give them 6 stars if we could. Thanks guys!

19 September 2024
Unprompted review
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Reply from Intercity Removals

Thank you for your great review.

Rated 3 out of 5 stars

Just one of those days …..Really could not fault the removal team…

Really could not fault the removal team of Marius, Prince, Ionut, Pawel and Hussain, literally worked their socks off during what was then the hottest day of the year, 19th July. The planning/management of the move/packing (which took place the previous day at additional cost to ourselves) was not good leaving the guys on the day of the move to deal with far more packing than they should have to do, hence 3stars. We also had a journey of 3 hours, 4hours in the vans, of which there were 3. Suggested next day delivery to office but answer was no, upshot was the guys left us very apologetically at 03:30 20th July having unloaded. Boxes everywhere! Apologies and flowers followed which were appreciated.

19 July 2024
Unprompted review
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Reply from Intercity Removals

Thank you for your feedback! We're glad to hear that Marius, Prince, Ionut, Pawel, and Hussain worked hard and did their best, especially given the challenging conditions on what was the hottest day of the year. We sincerely apologise for the issues with the planning and packing, and understand that it created extra work on the day of the move, as well as a very long day for everyone involved. We appreciate your patience and are happy to hear that our apologies and flowers were received well. We'll take your comments on board to improve our planning for future moves. Thank you again for sharing your experience!















Rated 5 out of 5 stars

Very efficient

Very efficient. All happy to help

20 August 2024
Unprompted review
Intercity Removals logo

Reply from Intercity Removals

Thank you for your great review.

Rated 5 out of 5 stars

Great service for my recent house move

Great service for my recent house move. From the initial video consultation, through to moving into our new house, the whole process went smoothly and without any issues at all. The team on moving day were superb - thank you to Puiu, Cristian, Catalin, Andrei, Aurash and Dragos. They were very polite, extremely friendly and nothing was too much bother for them. I truly can't thank them enough for all their hard work and professionalism. I will definitely use Intercity Removals again and highly recommend them!

3 August 2024
Unprompted review
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Reply from Intercity Removals

Thank you for your great review.

Rated 5 out of 5 stars

Great experience

This was a very smooth moving process from start to finish, we had a video call to access the cost of moving, a very competitive quote and then on moving day the guys couldn't have been more helpful. They were very careful with all of our stuff and helped sort into specific room in the new property. Would highly recommend.

1 August 2024
Unprompted review
Intercity Removals logo

Reply from Intercity Removals

Thank you for your great review.

Rated 5 out of 5 stars

Chris and the team were really great…

Chris and the team were really great and made what could have been a stressful experience really easy - great communication and took lovely care of my furniture and belongings. I was recommended to use Intercity removals by a friend and I would recommend them to anyone who is moving.

31 July 2024
Unprompted review
Intercity Removals logo

Reply from Intercity Removals

Thank you for your great review.

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