Interflora Reviews 

5,573
•
TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Placed an order for same day delivery prior to a birthday party. Delivery still not been made 2 days later and the added items (2 bottles of prosecco) was meant for them to have before the party that... See more

Rated 5 out of 5 stars

I placed my order for a bouquet (Wonderwoman), candies and postcard in the morning and it was delivered to my friend the same day. All items were delivered in great condition. The postcard was written... See more

Rated 1 out of 5 stars

I have given Interflora one star because they took my order and my money. There it ended. The flowers were not delivered and since then I have been trying to get a refund. You cannot speak to anyo... See more

Rated 1 out of 5 stars

Received a flower basket arrangement which looked great for 24 hours...then started to wilt despite the oasis still being thoroughly wet. I'm a plant hobbyist, so not ignorant of plant care. I've d... See more

Company replied

Company details

  1. Gift shop
  2. Flower market

Information provided by various external sources

Arkisin ennen klo 13.00 tehdyt tilaukset voidaan toimittaa kotiosoitteeseen samana päivänä lähes kaikkialla Suomessa.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

6k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(5,573)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing!

Unfortunately I live in England and I couldnt go home or mothers day. However the flowers I ordered where more than I expected! My mom was very happy and felt very special and cared for. Thanks for excellent delivery!

11 May 2015
Unprompted review
Rated 5 out of 5 stars

Good

very good service always, have no complaints. Products are good and service is always on time.

11 May 2015
Unprompted review
Rated 1 out of 5 stars

The packet weren't delivered

The flowers and the wine wasn't delivered to the persons we sent them. I will complain to our credit company and reclaim the money.

30 April 2015
Unprompted review
Interflora logo

Reply from Interflora

Hi,

Thank you for your feedback.

I am very sorry if the flowers have not been delivered to the recipient. I will contact the delivering unit and investigate the situation. I will contact you when i get an answer.

Kind regards, Interflora

Rated 5 out of 5 stars

Nice, fast and smooth

Really nice service. You can trust easily. It was super fast and reliable the delivery. The flowers look great and my wife loved it. I definitely recommend and gonna use it again.

10 April 2015
Unprompted review
Rated 5 out of 5 stars

Wonderful service.

Order made 19:00. Delivered next day (valentines day) before noon.
Very impressed. Amazing quality flowers too.
Helped make my friend's birthday incredibly special.
Thank you

16 February 2015
Unprompted review
Rated 5 out of 5 stars

Customer service was excellent.

I needed to change the delivery date of the flowers after placing my order. I contacted customer service via the provided email address and the change was confirmed quickly.

7 February 2015
Unprompted review
Rated 5 out of 5 stars

Great service!

I use inter flora service many years and they never let me down. I buy from internet to deliver to my family members in Brazil, to my friends in USA and also here in Finland. The prices are good, the options are great, the quality of the products are excellent and the delivery service is punctual.

22 January 2015
Unprompted review
Rated 4 out of 5 stars

Not enough options for the area

Would have liked to send choclates or wine with the flowers but did not have the option. The flowers were great and were delivered on the day.

20 October 2014
Unprompted review
Interflora logo

Reply from Interflora

Hi Brad,

Thank you for your feedback.

We offer different kinds of chocolates on our webpage to add to the flower delivery, but there are still some stores in a couple of cities in Finland that do not have our chocolates in their selection. The possibility to deliver flowers and chocolates to these cities is not possible but we are working on it, so the option would be available country-wide.

It is illegal to deliver alcoholic beverages, with the flowers, in Finland.

Best regards, Interflora

Rated 4 out of 5 stars

Fairly good service, could have done at least one thing better..

I thought that overall it was OK. Your site was all in Finnish. That is unacceptable in this day and age! I had to resort to Google translate, and that often is not good enough, especially where money is being transacted.

Also, I had NO IDEA when my delivery would arrive. An estimated time frame that is REASONABLE (i.e. within 2 hours) would be the best thing to do.

25 September 2014
Unprompted review
Interflora logo

Reply from Interflora

Hi Zoran,

Thank you for your feedback. I am sorry for the problems you have encountered.

The site is also available in English. You can find the English site at http://www.interflora.fi/en/ or by pressing the "EN"- button in the right top corner.

If you want to ask for a specific time of delivery, you can write your wish in the "Remarks"-box and the delivering shop will do their best to deliver the flowers at the desired time. Otherwise the flowers will be delivered during the requested day. Sometimes the shop calls the recipient to settle the delivery time.

Kind regards, Interflora

Rated 4 out of 5 stars

Very efficient, and quality flowers

It was very easy to order flowers to the next day and everything went smoothly. The bouquet looked nice although perhaps a little different from the photo on the website.

4 September 2014
Unprompted review
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