Le spam a la fin de la commande, qui semble cautionne par interflora est tres deplaisant (16.87 EUR de remise, et 21 EUR par mois ensuite) - Vraiment????
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See what reviewers are saying
A good selection of elegant and enchanting flowers. I was grateful that the pages were translated from French to English but, unfortunately, half way through, the site went totally into French. I wa... See more
My French is weak but very nice selection of flower designs + greeting cards. I had trouble at the end with the system because it tried to connect me to an account (I live in Germany), creating s... See more
Super happy to find this option Bouquet de Chocolats since my collegue has some allergies :)
Company details
Written by the company
Faites livrer un bouquet de fleurs, 7/7, en France et à l'étranger, avec les artisans-fleuristes Interflora. Quelle que soit l'occasion n'hésitez plus: Dites-le avec des fleurs !
Qui sommes-nous ?
Written by the company
- Livraison 7j/7
- Pour toute commande passée avant 17h, livraison possible dans la journée (sauf dimanche après-midi)
- Remise du bouquet en main propre
- Pas d'envoi postal ! Les artisans-fleuristes Interflora vous livrent en main propre. En cas d'absence un avis de passage sera laissé au destinataire.
- 5200 artisans-fleuristes
- Sélectionnés avec soin, nos fleuristes sont répartis dans toute la France.
- Livraison dans le monde entier
- 45000 fleuristes sont là pour livrer vos proches même à l'autre bout du monde.
Contact info
France
- www.interflora.fr
3.8
Great
84K reviews
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Very Disappointing Service
Very Disappointing Service
Very Disappointing Service - Do Not Recommend!
I ordered a bouquet for my mother’s birthday through Interflora.fr, with the intention of surprising her as i live in Germany. I placed the order well in advance, a whole week ahead of her birthday, for a bouquet that cost me around €99. I had included the specific date and my mother's birthday wish.
To ensure everything went smoothly, I contacted Interflora's customer service on September 16th, asking if it would be possible to arrange the delivery for the morning, since I wanted it to be a surprise for her. A delivery, for which u pay like 15€ crazy! I received a reply after several days (in French, despite my initial Writing being in English), telling me that it was not possible to choose a fixed time because deliveries are handled by a third-party carrier. Fine, I understood, but I was still hopeful the flowers would arrive on time.( Even though when a special wish is written, usually a shop does its best and maybe talks with the delivery company at least to try to negotiate that wish with them is possible, but 0 Interest/Try on helping).
On the day of the delivery, My mom received an SMS informing that the delivery window would be between 11:30 AM and 3:00 PM. Unfortunately, she wasn’t home at that time, and the message was received too late for her to be able to make it back. What's worse, there was no attempt to leave a pickup address at her post in case she wasn't available. Furthermore after talking to my mom, no phone call was made to the number I had provided for her from the delivery company.
As a result, the flowers were not delivered on her birthday, even though I had taken extra care to include all the necessary details.
This is not the level of service I expected for a €99 order. Interflora completely failed to help with deliver and now my mother's birthday surprise has been ruined. The service was unprofessional and incredibly disappointing.
I would NOT recommend using Interflora for any important occasion. The customer service is poor, the delivery system is unreliable, and they do not follow through on their commitments. And by the way the flowers that didn‘t arrived today, according to the clients service because the number i gave, was not reached( even though i repeat no call received on my mom’s french number), will be given a try to redeliver tomorrow but no information about that if It wasn’t for me who contacted the service client via WhatsApp. I really hope she will get the flowers tomorrow. I gave an extra number and let’s see if they will contact for the delivery as they said. From a lot of review experiences here, i hope i won’t be one of them to see even the flowers delivered in a very bad quality. The germans does it way better and very helpful.
22 September 2025
Unprompted review
Reply from Interflora.fr
Bonjour Xhuliana Sulaj,
Nous sommes navrés de lire votre déception et nous vous prions de bien vouloir nous en excuser.
N'ayant pas votre numéro de commande, nous vous invitons à remplir notre formulaire de contact sur notre site Internet ou à cliquer sur ce lien https://www.interflora.fr/contactez-nous afin que nous puissions vous apporter une solution.
Votre satisfaction est notre priorité et nous souhaitons en discuter avec vous.
Je vous souhaite une belle journée 💐
Vincent de l'équipe Interflora France
I🌸YOU
https://bit.ly/IflowerU
Flowers were beautiful and arrived very…
Flowers were beautiful and arrived very promptly
12 September 2025
Bouquet non conforme a la photo sur le…
Bouquet non conforme a la photo sur le site. Très déçue au vue du prix que l'on paye.
12 September 2025
Reply from Interflora.fr
Bonjour Laurine,
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser. Après vérification, notre service client vous a envoyé un email. Je vous souhaite une journée fleurie 💐
Léa de l'équipe Interflora France I🌸YOU https://bit.ly/IflowerU
The flowers and delivery were well done
21 May 2025
On time et tres bon chocolats
On time et tres bon chocolats 👌 ma femme m’a dit
Merci
2 September 2025
Unprompted review
Disappointment instead of delight
My daughter in Australia ordered flowers for her father in Luxembourg. She was charged but no flowers were delivered. After complaining a refund was given and she ordered a second time. Still no flowers were delivered. As we were going away and there was no point in receiving flowers anymore we cancelled the order and asked for a refund. Of course flowers were then delivered - six days after the original order and a day before we left for holiday. The customer service ‘phone numbers didn’t work and the email I sent to customer service didn’t receive a reply, even though they undertook to get back within 48 hours. What disappointing service.
20 August 2025
Unprompted review
Reply from Interflora.fr
Dear Sian Morgan Hall,
We are sorry to hear about your disappointment and apologise for any inconvenience caused.
As we do not have your order number, please fill in the contact form on our website or click on this link https://faq.interflora.fr/hc/fr/requests/new so that we can find a solution for you.
Your satisfaction is our priority and we would like to discuss this with you.
Wishing you a wonderful day 💐
Alix from the Interflora France team
I🌸YOU
https://bit.ly/IflowerU
Very poor customer service
Ordered bouquet on 30/07/25 which got delivered 31/07/25.
Charged twice. Still no response to my email asking for a refund but got a survey sent instead.
Still unresolved! Very poor customer service!
Not happy to pay double the price.
30 July 2025
Reply from Interflora.fr
Hello Sally,
I am sincerely sorry for this situation. After checking, I did not find any email regarding a payment issue for your order IT61497259. However I found two orders which were registered and delivered on Thursday 31th of July: IT61497259 and IT61497144.
I wish you a flowery day 💐
Léa de l'équipe Interflora France
I🌸YOU
https://bit.ly/IflowerU
Solution simple efficace rapide dans un…
Solution simple efficace rapide dans un moment de deuil où on a beaucoup d autres choses à gérer
4 August 2025
Easy to use and order from overseas and…
Easy to use and order from overseas and very reasonable!! Thank you.
3 August 2025
Unprompted review
Bad service
Just a terrible experience. Delivery was delayed by 24 hours, supposedly because they couldn’t find a local florist, and it was then handled by a florist 800km away…! Bouquet did not look at all like the one ordered and flowers did not look fresh. Avoid…
31 July 2025
Unprompted review
Reply from Interflora.fr
Bonjour olivier renart,
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser.
N'ayant pas votre numéro de commande, nous vous invitons à remplir notre formulaire de contact sur notre site Internet ou à cliquer sur ce lien https://faq.interflora.fr/hc/fr/requests/new afin que nous puissions vous apporter une solution.
Votre satisfaction est notre priorité et nous souhaitons en discuter avec vous.
Je vous souhaite une journée fleurie 💐
Alix de l'équipe Interflora France
I🌸YOU
https://bit.ly/IflowerU
Reply from Interflora.fr
Bonsoir CELINE,
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser. Après vérification, notre service client vous a apporté une réponse. Je vous souhaite une belle soirée fleurie 💐
Aicha de l'équipe Interflora France
I🌸YOU https://bit.ly/IflowerU
Always satisfactory.
28 July 2025
I’m very Happy with your company!
I’m very Happy with your company!
The best quality and always on time!!
20 July 2025
Reply from Interflora.fr
Bonjour Migena,
Nous sommes navrés de lire votre déception et nous vous prions de nous en excuser. Après vérification, notre service client vous a envoyé un email au sujet de votre réclamation. Je vous souhaite une journée fleurie 💐
Léa de l'équipe Interflora France
I🌸YOU https://bit.ly/IflowerU
Rapide et simple
22 July 2025
ordered flowers and champagne for my…
ordered flowers and champagne for my partner, till date , no delivery , no phone call, no email, never using them anymore.
14 July 2025
They were really hard to get a hold of…
They were really hard to get a hold of and the delivery never showed up on time. Had to chase them for 24hours before we finally had our delivery rerouted.!
Just FYI we ordered flowers for a funeral, so if you can’t deliver on time, don’t take the order and payment.
Super stressful and disappointing service.
14 July 2025
Reply from Interflora.fr
Bonjour ANNE LARSEN,
Je suis navré d'apprendre votre déception. Nous allons vous contacter par e-mail dans les 24 heures afin de minimiser le désagrément causé par cet incident. Je vous souhaite une excellente journée.
Fitahiana de l'équipe Interflora France
I🌸YOU
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