Interflora India Reviews 

730
•
TrustScore 2 out of 5

2.1

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, most reviewers were unhappy with their experience overall. Consumers frequently reported significant issues regarding severely delayed, missing, or entirely mismanaged and improperly handled deliveries that completely ruined their important family celebrations and special occasions. Many people also mentioned receiving damaged items, wrong products, or poor quality goods, alongside persistently unhelpful and completely unresponsive customer service representatives. Some reviewers were happy with their purchases, highlighting fast and reliable delivery times and receiving beautiful, fresh flowers that perfectly matched the website descriptions. Other customers also appreciated receiving helpful status updates throughout the entire ordering process, ensuring a smooth and satisfying experience from start to finish.

What people talk about most

Order

Reviewers express deep disappointment regarding order experiences, frequently reporting missing deliveries... See more

Delivery service

Users describe negative interactions with delivery service due to widespread delays and missed drop-offs.... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers highlight receiving damaged... See more

Service

Clients share negative opinions on service, describing a completely unprofessional experience that ruins... See more

Customer service

Consumers find customer service to be deeply frustrating, reporting a complete lack of assistance and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was very disappointed with my order. The flower was already wilted, with orange leaves, and some of them had fallen off. The wine I ordered was past its expiration date

Company replied

Rated 2 out of 5 stars

I placed an order on March 6th for next-day delivery, expecting it to be a surprise bouquet for my wife. Unfortunately, the order never arrived and the surprise was completely ruined. And the... See more

Company replied

Rated 2 out of 5 stars

Update March 18 : Following Interflora India's public reply, I was contacted again by email. Unfortunately, the proposed resolution remains unchanged (50% wallet credit + 50% refund... See more

Company replied

Rated 1 out of 5 stars

Worst service ever. Order was supposed to reach before 1 pm and it was delivered after 6 pm in the evening. It was surprise event planned for someone and they ruined it. Never trust them if yo... See more

Company replied


Company details

  1. Flower Delivery
  2. also in
  3. Delivery Service

Information provided by various external sources

Buy Flowers Online - Any occasion be it birthdays or anniversaries its incomplete without flowers. We provide same day flower delivery in India, order flower bouquets & fresh flower arrangements online from Interflora.in.


Contact info

2.1

Poor

TrustScore 2 out of 5

730 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.1

All reviews

(730)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ok for once

The arrangment looked slightly wilted by the time the couple received in the evening. Was looking forward to fresh looking flowers

11 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi, it is with great regret that we received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. Please share the order number so that we can have this checked.

Regards
Team Interflora India

Rated 5 out of 5 stars

The Most enchanting and very richly…

The Most enchanting and very richly blended arrangement...absolutely eye catching gift...

15 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Santosh, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

They deliver

Just came across while browsing since wanted to send a gift to family. Am abroad but the process of paying and gift reaching in estimated time was spot on .Thank you Will definitely recommend you guys.

14 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Rushd, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Beautiful floral arrangement

It was a bouquet given to my brother for bhaidooj. He simply loved it. Thank you for the beautiful arrangement.

15 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Madhavi, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 1 out of 5 stars

Horrible service

Horrible service. Ordered Bhaiya Dhooj Hamper. Main items were missing like Roli chawal pouch and green marble tray.

15 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Jasbir, It is with great regret that we received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. Please share the order number so that we can have this checked.

Regards
Team Interflora India

Rated 5 out of 5 stars

The delivery matched the description…

The delivery matched the description and it was really really beautiful.

Thank you Interflora

12 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Jasleen, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Elegantly arranged fresh flowers!

Elegantly arranged fresh flowers!
Gorgeous Vase to further enhance the beauty of the arrangement.

11 November 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Divya, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Amazing customer support

Amazing customer support. The products are exactly as in the picture and are of super high quality. I have ordered almost 4 times with Interflora and every time the experience has been spectacular!

30 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Nikita, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 3 out of 5 stars

Flowers not fresh

Flowers not fresh, size too small and number of flowers too little for the amount of money charged. Ultimately, I felt that Interflora had dropped their quality and service and were fooling me royally. Resting on past laurels cannot take you far!

31 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Rina, it is with great regret that we received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. Please share the order number so that we can have this checked.

Regards
Team Interflora India

Rated 3 out of 5 stars

Flowers did not appear fresh....I sent…

Flowers did not appear fresh....I sent it to my friend but was not happy with the quality of flowers delivered.

Order no. 10656753

28 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Amit, apologies for the disappointment you had to face, we are so sorry that you had to go through such an experience with us. We have sent you the resolution on your registered email id, and would request you kindly check the same. We assure you such mistakes will not be repeated in the future. We value you as a customer and we really hope you continue using Interflora.

Regards
Team Interflora India

Rated 5 out of 5 stars

Prompt delivery and products match the…

Prompt delivery and products match the description. I am grateful they do delivery for US customers. Please add more variety of cake. I have exhausted all and my parents would like to try new flavors now 😃😃

28 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Excellent

Placed an order to deliver in Chennai. It was very easy to place the order, delivery was on time as requested, and the flowers were excellent. Have ordered from Ferns & Petals before, which had been hit or miss. Would definitely recommend Interflora.

19 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Great quality bouquets

Great quality bouquets, and unlike many other companies where what you see might not be what you get.
With interflora, I have always found great variety and the price.
And it's always what you see is what you get!!!

26 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Roopali, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Positive Feedback With Interflora

always happy with the prompt delivery of flowers as well the choices that are there for one to choose the best. Always use their services to send flowers across to friends and family members on their Birthdays/Wedding Anniversary.

27 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Rahul, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Good gifting options .

19 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

Hi Jaya, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

One of the finest portals offering…

One of the finest portals offering unique collection and add to that the prices are value for money.

The service attendant was swift enough to ensure the delivery happens at the scheduled time.

Good timely notifications and overall a wonderful experience.

12 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

We are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Class Quality

The quality of flowers, their arrangements, presentation and above all delivery makes for an excellent experience. The by-product of flowers too are of immense quality.

7 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

We are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Enchanted!!!

Team Interflora you never cease to delight. You know just how to make an occasion special in more ways than one. Cant help but keep coming back for more. InterFlora ThankYou for that touch of “Special“

5 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

We are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 5 out of 5 stars

Amethyst dreams

This was my first time using interflora and I was most delighted by their exceptional service. They offered midnight delivery and my sister said that the flowers and even the packaging was unlike anything she has seen before.

7 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

We are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

Rated 4 out of 5 stars

Lovely Flowers !!

There were some to and fro s with customer service to get the right answer on who had received the flowers. I couldn’t ask the recipient owing to formal relation. Although I’m glad Interflora shared the pic of flowers delivered when asked to so I got an idea of the look. Pretty flowers !!

6 October 2023
Unprompted review
Interflora India logo

Reply from Interflora India

We are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.

We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.

Warm Regards,
Team Interflora India

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