I was very disappointed with my order. The flower was already wilted, with orange leaves, and some of them had fallen off. The wine I ordered was past its expiration date
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I placed an order on March 6th for next-day delivery, expecting it to be a surprise bouquet for my wife. Unfortunately, the order never arrived and the surprise was completely ruined. And the... See more
Company replied
Update March 18 : Following Interflora India's public reply, I was contacted again by email. Unfortunately, the proposed resolution remains unchanged (50% wallet credit + 50% refund... See more
Company replied
Worst service ever. Order was supposed to reach before 1 pm and it was delivered after 6 pm in the evening. It was surprise event planned for someone and they ruined it. Never trust them if yo... See more
Company replied
Company details
Information provided by various external sources
Buy Flowers Online - Any occasion be it birthdays or anniversaries its incomplete without flowers. We provide same day flower delivery in India, order flower bouquets & fresh flower arrangements online from Interflora.in.
Contact info
400072, Mumbai, United States
- www.interflora.in
2.1
Poor
730 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Flowers looked nothing like advertised
Flowers looked nothing like advertised. Worse, they were wilting and dying already when delivered. Makes sense why there are no google reviews.
12 May 2024
Unprompted review
Reply from Interflora India
Hi, it is with great regret that we received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. Please share the order number so that we can have this checked.
Regards
Team Interflora India
I had ordered for my daughter who is 11…
I had ordered for my daughter who is 11 years old, i made a video call and wanted to see her reaction, as soon as she started reading the letter she literally started crying and seeing her even i started crying, she really liked the flowers and cake .. Thank you so much
24 April 2024
Unprompted review
Reply from Interflora India
Hi Naveen, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
I have ordered flowers from Inferflora…
I have ordered flowers from Inferflora India on two occasions and both times the ordering process including payment was smooth and uneventful and the quality of the flowers delivered was superlative and so I must congratulate interflora India for their excellent service and have no hesitation recommending them.
19 April 2024
Unprompted review
Reply from Interflora India
Hi, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
Reply from Interflora India
Hi Saptarshi, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
True to what is advertised on the website
I have always used Interflora for sending flowers and gifts on various occasions. Very prompt service and receiver is always in awe of received gifts. Would highly recommend Interflora and personally will use them all the time
18 April 2024
Unprompted review
Reply from Interflora India
Hi Jenifer, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
Reply from Interflora India
Hi Bobby, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
A COMPLETELY SCAM
A COMPLETELY SCAM. We have ordered an expensive arrange of flower with chocolate to be delivered and after paying for it, they cancelled the order without letting us know. Then they said they would deliver the day before yesterday, which did not happen, then they ASSURED on the email, phone and chat that it would be delivered yesterday by 7pm, which also did not happen - the event we needed the flowers is already gone. We tried to call them to ask for a refund and all numbers on the website, chat, and email are unresponsive and unhelpful. We haven't received the flowers nor the refund yet!!
13 April 2024
Unprompted review
Reply from Interflora India
Hi, we're sorry to hear about your recent experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance. The refund has already been processed. The amount will reflect in your account as per your interbank transaction timelines.
Total class and trustworthy……
Absolutely trusted without any hassle… it remained a surprise… service… product and timely delivery… top class!
1 April 2024
Unprompted review
Reply from Interflora India
Hi Rishikesh, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
Tremendous
Tremendous.
I did 2 orders.
- the first order arrived on time, but the flowers were not very fresh, they got spoiled the first day.
- the second order was really a bad experience. They called us in the day of the delivery, saying my order was not available, to chose another one. Indeed they delivered it when they wanted, not in the time slot originally chosen. Flowers stayed without water for hours, since I was not at home, and they got spoiled.
Tremendous unprofessional behavior.
6 March 2024
Unprompted review
Reply from Interflora India
Hi Gabrielle, we're sorry to hear about your recent experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance. We have sent you an email with the resolution, and would kindly request you to check and confirm.
I had ordered flowers on valentines…
I had ordered flowers on valentines with delivery before 6pm, and it gets delivered at 11:30 pm, i was nit able to get through the chat, and their call center, you really don't want a incompetent business like this to spoil your special day. i rated the delivery and they get back to me after 7 days with a 20% discount which is laughabl, they want me to spend on their own super exorbitant website again to compensate for ruining my special day and their screw up.
14 February 2024
Unprompted review
Reply from Interflora India
Hi Naved, we're sorry to hear about your recent experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance. We have sent you an email with the resolution, and would kindly request you to check and confirm.
Interflora feedback
Interflora is very professional. They deliver on time. Products are same as they look in the picture . Happy client
12 February 2024
Unprompted review
Reply from Interflora India
Hi Monica, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
Pathetic flower delivery on Valentine’s…
Pathetic flower delivery on Valentine’s Day in Bangalore .It was all stale and wilted flowers and we wrote a complain also to their support email id but no response!
Advise others to not order from interflora
14 February 2024
Unprompted review
Reply from Interflora India
Hi Khushboo, it is with great regret that we received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. Please share the order number so that we can have this checked.
Regards
Team Interflora India
I will never EVER AGAIN order any…
I will never EVER AGAIN order any flowers with interflora. they confirm that the flowers were delivered at 1am in the morning, the flowers were never delivered. INTERFLORA NEVER AGAIN,
14 February 2024
Unprompted review
Reply from Interflora India
Hi Asher, we're sorry to hear about your recent experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance. We would appreciate the opportunity to make it right. We have sent you an email on your registered email address with the resolution, would kindly request you to check and confirm.
Extremely poor service
Extremely poor service
We ordered and it didn’t get delivered and nobody even bothered to contact us, infact the entire day of the delivery went by and they were not delivered only and no one bothered
Very poor service
14 February 2024
Unprompted review
Reply from Interflora India
Hi Ananya, it is with great regret that we received your complaint and it surprises me that such an unfortunate incident has happened to one of our valued customers. Please share the order number so that we can have this checked.
Regards
Team Interflora India
They have a great and efficient dispute…
They have a great and efficient dispute resolution! Loved it!
12 February 2024
Unprompted review
Reply from Interflora India
Hi Parboni, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
Awesome experience each time!
Interflora is a very professionally managed company. They take of all your little needs & emotions attached in sending their flowers as gift 🥳🥳
10 February 2024
Unprompted review
Reply from Interflora India
Hi Anusha, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
So far I have had a good experience but…
So far I have had a good experience but last year, I am seeing service related delay. And would also suggest you to get variety.
1 February 2024
Unprompted review
Reply from Interflora India
Hi Anusha, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
AMAZING GIFT hampers
Ordered a gift hampers for a friend and she loved it. Beautifully arranged and delicious goodies.
26 January 2024
Unprompted review
Reply from Interflora India
Hi Pooja, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
Terrible experience.
I had placed an order last evening and had expected the delivery to be made within the alloted time period. I get a call from one executive who says after confirming the building name that the order will be reached in fifteen minutes. The order is delivered at a different address and by the time I make the calls on the number, nobody answered. It was my sister's birthday. I was extremely disappointed and felt the over priced peace lily wasn't really worth it. Please work on improving your brand. There is a huge gap between what is promoted and promised and what the customer really experiences.
26 January 2024
Unprompted review
Reply from Interflora India
Hi Anshuman, we're sorry to hear about your experience and we apologize for any inconvenience caused. Providing excellent customer service is our priority, and we regret that we fell short in this instance. We would appreciate the opportunity to make it right. we will get in touch with you immediately and have this resolved for you. We value your feedback and thank you for bringing this to our attention.
Happy Customer
It was a beautiful and elegant bouquet. Thank you so much.
23 January 2024
Unprompted review
Reply from Interflora India
Hi Namratha, we are glad to know that you loved our services and hope to serve you with the best quality handcrafted floral gifts always.
We will strive to be your first choice for gifting and will try our best not to disappoint you in any way.
Warm Regards,
Team Interflora India
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