Interior Define Reviews 

Terrible quality controls. Two ottomans received defective. Sewn very lumpy with seams that were not in original design. Not in subtle ways. Look terrible. Waste of my time and money. Same style of ottoman came from two different country of orign. Completely different leather than samples ordered.

I rarely write reviews, but my experience with Interior Define has been so frustrating and disappointing that I feel obligated to share it.

I purchased a Hayes sofa for over $5,000, along with the Mulberry protection plan, and within a relatively short period the cushions began losing their shape, leaking down, and providing no support. I followed all care instructions, including the fluffing/rotation videos they sent, but the issues only worsened.

When I reached out to customer service in July, I was met with long delays, generic responses, and very little accountability. After finally acknowledging the problem, they agreed to send replacement cushions — which took months.

When the replacement package finally arrived, it didn’t contain cushions at all. It was just cushion covers, which does absolutely nothing to resolve the issue.

Meanwhile, the sofa itself has developed serious structural problems:

Staples falling out of the underside

Foam pieces detaching from the frame

Ongoing leakage of down from the cushions

I have a toddler in the house, and this has become a real safety concern.

Customer service then directed me to Mulberry, but Mulberry has been completely unreachable. Their phone line and email support have led nowhere — no response, no claim initiated, nothing.

So after spending thousands of dollars, months of back-and-forth, and trying every avenue they suggested, I still have:
• A sofa that is falling apart
• No usable cushions
• A protection plan that seems impossible to access
• No meaningful support from Interior Define

This has been the worst customer service experience I’ve had with any furniture company. I truly regret this purchase and hope my review saves someone else from going through the same thing.

The sofas are attractive and comfortable. When they were delayed a few weeks, the rep made a compensation to the freight charge.

Grabbed the Leesa Mattress Topper, soft and comfy, adds a nice cushion, a total game-changer. Solid 3-star upgrade for a bed that needs a little extra.

It appears to be an intentional decision by the company to avoid any form of verbal communication with customers. Unfortunately, this approach—combined with the poor quality of the furniture we received and the lack of accountability from customer service representatives—makes the experience highly unfavorable for the consumer.

The delayed response times prevented me from correcting one order, and the company declined to take responsibility for the late arrival of another. Ultimately, the standard reply seems to be: “This is what you received; accept it.”

This experience has been a valuable lesson. I will not purchase from this company again.

They exceeded my expectations! The furniture looks amazing and the quality is even better than I expected. The real star is the fabric, easy to clean, pet-friendly, and truly high-performance, exactly as advertised. Their customer support is also excellent, and I received everything on time in less than four months.

I absolutely love my new dining chairs and bar stools. They are so elegant, sturdy and the velvet is so classy! The gold legs just add a touch of class! It did take about 16 weeks to get them in, but it was well worth the wait!

I found the swatches at the brick-and-mortar store extremely helpful in making a decision on fabric and color, and seeing the different models in person helped me envision my sofa in its space, even though they didn’t have the exact model I was considering. Ordering was easy. The wait for delivery was not! I placed the order in late July and it was finally delivered in mid October. The sofa is beautiful and comfy even to sleep on for a small person, and I hope it lasts a long time!

Everything that Interior Define promised came true. Length of time before delivery the same as stated. Delivery went as promised. Love my chair and ottoman!

I love the new chairs and the experience of ordering them. They are amazing. The team that delivered the chairs, top notch. Where ID missed the mark is the lack of follow up from the designer from the location I ordered them from. No call, no personal email, nothing. I work in a client facing industry and have constant communication with my clients and I have had follow up from other furniture stores in Chicago I have used. Great product, lackluster customer service.

Once ordered, we waited the full 12 weeks for the order to arrive. There was only one (maybe 2?) emails during this time. No complaints about service or install.

Brandon made it easy to select, order, and track my purchase. The quality is top tier!

We absolutely love everything about our new Sloan Chaise Sectional from Interior Define. From the very beginning, being able to design it ourselves made the entire process so enjoyable. We selected the Performance Plush Velvet in Bloom, which is absolutely stunning in person. The color has such richness and depth.

We chose the deep 40-inch seat, and while we love it, it’s worth noting that the “deep” option isn’t as deep as you might expect. I wouldn’t recommend choosing the regular depth, as it would likely feel too short overall. The deep option strikes the right balance between comfort and proportion. We also went with the standard-width chaise, brass-plated legs, and the down alternative cushion fill. The total length of our sofa is 108 inches, and it fits our space perfectly.

The quality and craftsmanship are outstanding, and the sofa has truly elevated our room. The processing time was exactly as promised. It took about 12 weeks from order to delivery, right on schedule.

We couldn’t be happier with our purchase and experience. Interior Define made the customization process fun and easy, and I would absolutely recommend them to anyone looking for a high-quality, custom-designed sofa that exceeds expectations.

Very poor customer service. I had a scheduled appt in the Santa Monica store Monday 11/4. No one showed up.
Planned my morning around the meeting. There is no one to call or online text with. I appreciate efficiency but you guys take it too far. We still need people to service businesses. Shame

The ordering process is easy, the updates are throughout the manufacturing are helpful, and the final product is gorgeous!

Great quality chairs. Arrived and assembled well. Did take a long time to be delivered, but delivery timeline was transparent from the start.

We have a wonderful sectional sofa, blue chambray fabric. As a family, we can all gather together. It's comfortable, and after a month of use the fabric and cushions are holding up well. Highly recommended.

I love my sofa came when you said it would and the quality is excellent.

Fromm the beginning when we walked into the store we had excellent service. When we could not find the chairs we wanted we were helped to order chairs that
were perfect. We were kept informed about the
progress of the chairs being build in Malaysia. They
shipped on time, were delivered with White Glove care. Very satisfied with all aspects.

Love the couch but the delivery date was quoted to be within 8-12 weeks of when I ordered but it actually took closer to 15 weeks so keep that in mind if you have plans that revolve around expectations of when the couch would arrive like I did. Otherwise this would be a 4.5 star review. I'm just happy that nothing else went wrong, the couch was delivered and assembled professionally and I'm happy with the color, quality, and comfort of the couch so far.