International Van Lines  Reviews 

Keep going and never give up, you are gifted 🎁

The service was awesome and the help they provided when i was moving my equipment was superb.

Great experience thank you ✨🙏🏻👍highly recommended

Can’t recommend enough.
Good service and also affordable rates

i truly loved the service and the price was so affordable and thats why i recommend it to anyone who needs this type of service

If I could give more than 5 stars I would! International Van Lines was extremely professional and made everything stress free and seamless! I would 1000% recommend and use them again!!

Good experience with this good service

Affordable rates and amazing crew. They wrapped all my furniture securely and finished the move in record time with zero damage. Just don't rush the booking!

Although they managed to deliver our stuff on time and intact, the process to get here was infuriating. I ended up dealing with 6 different people through the process and each one seemed to tell me different things. Initially, I was quoted one price and thought that was agreed upon, but no. After I got the cashiers checks made out for that price I find that, no, the price has gone up. Then when the driver and his crew had loaded the truck, I was given another, higher price because the sq footage had not been estimated correctly. Excess payment had to be made through Zelle or Venmo to employee email addresses of some of the people I’d communicated via email previously. Good thing I was expecting the price to go up, but not every time I turned around. Then when all was packed and sent on its way, I crossed my fingers. When we were one day away from our new home, I got a call from the driver asking if he could deliver that day. No. We had agreed on the day after or later, so no. We weren’t even in our new state yet. Finally, the day came, the driver arrived and got ready to unload. With no crew. Apparently IVL did not have workers available to help him unload. My wife and I did what we could to help, but he did the bulk of the work by himself, furniture and all. I’m amazed he didn’t get hurt, or that this wasn’t an OSHA violation in itself.
Did they do their job? Yes. Everything arrived safely and intact.
Could they improve their processes? Definitely. From start to finish, I felt like each person I talked to had no idea what was going on, and their payment practices seem shady, or at least inconsistent.

If I could leave negative stars I would! Initial contact with Arthur, who set up my move, was promising. He was very polite, helpful, not at all pushy like some. Assured me IVL handled their own moves, no 3rd party charlatans. The gentlemen that picked up my things were very polite and handled my things with care. No name on the side of the box truck they came in but had IVL paperwork. From there it all went downhill. I told them they could go directly to drop off but that fell on deaf ears as it took a week for my things to arrive. They must have taken it to their 'so called' storage facility. I have no idea what happened between my pick up and drop off but these people have absolutely NO RESPECT OR REGARD for peoples things. Some third party company called American Knights brought my things in a semi, they were crammed in a maybe 3 foot deep and 10 to 12 foot high area at the back of the semi. The driver was very strange and would not bring the truck into my neighborhood until I drove him in to see if his SEMI TRUCK would fit in my residential area. He also tried to extract payment at the parking lot I had to pick him up at! Everything was filthy, including items INSIDE the boxes!! Boxes looked as if they had been drop kicked into the truck, they were torn, bashed, open etc. 65 inch TV was broken, kitchen garbage can smashed, glass on the tv console was broken and wood was gouged, various items in boxes CLEARLY marked fragile were shattered, dishes, vases, etc. The list goes on. They even managed to tear up two rubbermaid outside trash cans! I would not, in a million years, recommend this company to ANYONE. Run fast and run far before you ever consider using them to move what is basically your life. They hold it in their hands, and I can only assume they take some kind of pleasure in hurting others. I have learned a hard lesson here, but if I can save someone else this experience it will almost have been worth it.
Update on 6/4/26: They use a 3rd party for damage claims and at the end of all this they are offering to settle for $188.00. Total joke.
And everything does align.
Update on 6/19/26: Was never contacted to 'speak' about my experience, by email or otherwise. Still haven't seen the whopping $188 bucks.

If you are moving, get with this moving company because doing everything by yourself can be stressful and tiring for no reason. They move your stuff faster, keep your furniture safe, and save you from hurting your back trying to carry heavy boxes all day.

I highly recommend this company they are one of the best I needed help moving and they showed up and showed out they were very professional and polite they moved everything carefully and move very quickly!!

Wow, I can't praise the International Van Lines company enough! I had a family emergency and decided to move,did my research and was glad i found these guys. They were professional,worked hard and were very respectful with my property. They got the job done and the price was way better than others I've contacted. Keep up the great work!

They are a great moving comp. They handled my belongings with care and confidence. I would recommend them to all my family and friends.

This moving company saves time, reduces stress, and helps ensure your belongings are handled safely and efficiently. Their experience, equipment, and organization make the entire process convenient compared to trying to manage everything on your own.

Well my experience with International Van Lines was a very great experience the staff was friendly and professional. And very helpful and affordable.

We contracted International Van Lines for a door-to-door international household move from Texas to the UK. The initial contract was based on a remote video (virtual) survey of the house.

The contract price rose twice before dispatch: from the January 2024 estimate of $18,281 to $23,975 at booking on 1 August 2024 (a 31% increase), and then to $33,968 only three weeks later (a further 42%), when — with packing already in progress at the house — IVL demanded an unbudgeted second 20-ft container that the virtual survey had not specified.

Delivery in the UK in April 2026 became an ordeal for us. Despite our specifically warning IVL about the value and fragility of some items, in particular our artworks, packing of those pieces was inconsistent: some were properly wrapped and boxed; others were placed in boxes of clothes alongside heavy items and were broken on arrival. A considerable number of furniture items were not wrapped at all before containerisation. Furniture pieces dismantled by IVL in Texas arrived spread across multiple boxes, sometimes with labels, sometimes without, with small parts such as knobs and screws currently unaccounted for. IVL’s UK agent then refused to reassemble those items, on the basis that the work was outside their instructed scope.

A structural point that future customers should understand: IVL is not, on an international job like ours, the company that performs every part of the move. The UK destination services in our case were carried out by a separate, sub-contracted company, not by IVL itself. When damage and missing items came to light, our experience has been of each company pointing at the other as the responsible party, with us in the middle. Before contracting an international move with IVL, we would advise asking in writing which destination services IVL will perform itself and which will be sub-contracted, and obtaining the precise scope-of-work and standard terms governing each leg.

In our view much of the packing-side problem is connected to staffing. Packing took several days. The crew that initially arrived was undersized for the scope of the move; later in the process the team appeared to recognise this and brought in additional packers under time pressure. The variable quality of the packing across our shipment looks to us like the visible result of that improvisation.

A major-brand US sofa-bed is currently sitting in our UK car park: it was delivered broken, we refused to accept it, and IVL’s agent refused to remove it. A major-brand US motorised standing desk is currently in pieces around our house: it was dismantled by IVL in Texas, parts of it were delivered unwrapped, and IVL’s agent refused to reassemble it on the same scope-of-instruction grounds.

After the damage was identified, IVL telephoned us, for the first time, to demand an additional USD 15,000 retrospective storage-in-transit insurance fee.

Future customers should be aware that, in our experience, IVL’s response to problems relies heavily on the consumer’s precise compliance with standard-form contractual notices issued during the move itself — and on time-limited contractual get-out clauses that may not be flagged before things go wrong. Read every document carefully, keep your own dated copies of everything signed during packing, and do not assume that an unhurried later opportunity to raise concerns will be available.

We have served formal written complaints; a Federal Maritime Commission CADRS request and a UK consumer-law complaint are in preparation.

UPDATE: You can see IVL's response to this review made shortly after posting. The facts in it speak for themselves, and IVL don't attempt to challenge any of them in their response. It's easy to suggest "there are two sides to every story" — but that framing implies a reasonable excuse for IVL's behaviour, and IMHO there simply isn't one.

In a telephone conversation with IVL after I discovered the loss and damage, their first substantive reaction was to try to blame me for their poor packing — apparently I hadn't complained enough at the time.

IVL's reply also promises that "management" will be in touch; I'll update this thread if and when that actually happens.

It's their job to do their job, their job to control their subcontractors and agents, and their job to identify a way to actually address the chaos they have created. They are not being 'disparaged', they are being called out.

[Note: the 'date of experience' is for the first delivery into the UK, there were periods of storage in both the USA and UK, with IVL or their subcontractors.]

It was an amazing experience. They were very knowledgeable and quick to answer my inquiries. Outstanding and very proficient skills were displayed during the process. Recommend 10 out of 10.

The movers worked hastily, damaging a sentimental item I had packed myself by reopening my closed box and throwing random items in to pack it. They were careless in this way. Additionally, the company raised the price at each stage once we had no choice but to continue since they had our stuff.