Intouch Financial Advice Limited Reviews 

264
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and professional staff, highlighting their knowledge and helpfulness. Reviewers frequently mention the smooth and stress-free user experience, making what could be a difficult process much easier. The customer service is often described as exceptional, with clear communication and personalized guidance that makes the process straightforward, ensuring customers feel informed and at ease. Many people also expressed their strong recommendation for the company, often returning for services multiple times over several years.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its professionalism,... See more

Staff

Users describe positive interactions with staff, highlighting their attentiveness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting a superb team that is incredibly... See more

User experience

Customers report positive experiences, finding the process smooth and straightforward, which helped alleviate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more

Rated 5 out of 5 stars

Anthony has been a great to work with especially with our busy work schedule, he’s been able to adhere to our out of norm hours. Many thanks to InTouch for a smooth process, couldn’t ask for more.


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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No recent history of asking for reviews

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4.9

All reviews

(264)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second consecutive use of morgage broker. Very good service.

This is the second time I have used Intouch financial as my mortgage broker and I couldn't rate them more highly.
They kept me informed of my existing rate being due to expire, built in sufficient time to make sure I'd be able to fix the rate in time for the expiry of the existing rate.
I received clear email communication and received very good advice.
My thanks go to Emma Barbour, who listened, explained my options, gave good advice and was friendly. Emma is a credit to your company.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with Intouch

The process of getting a mortgage is stressful however InTouch have made the full experience an amazing one. Graham and Lily especially have been very helpful and answered every question we had.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Helpful advisors

Tania Scott helped as with our remortgage. She was patient and thorough and gave us all necessary information for our product switch. Also answered all our questions. Thank you!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Very helpful and made the process really easy. Responded to all matters very quickly and always on the ball.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

The best!

Used them for each of our remortgage renewals and they've been superb every time. Couldn't recommend them enough!

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

I had Tania help me rearrange my mortgage. She was lovely & professional. She made the whole process simple and straightforward. Really appreciate the service. Thank you!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

I have had an excellent experience…



I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the time to understand my needs, explained everything clearly, and guided me through the process with patience and care.

I have had not so great experiences before so I already felt anxious prior to starting the whole process but my anxiety flew over the roof when Tania got me two mortgage offers within about 7 days of applying.

I would not hesitate to recommend Tania and In Touch Financial Services to anyone looking for reliable and trustworthy financial advice.

Not to forget Lily she’s an amazing addition to the team. Thank you guys again for your hard work.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic support

Absolutely fantastic service and support made so very simple and easy by Anthony. Everything was well explained and detailed.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Adam…

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly recommend both Adam and InTouch. Huge thanks.

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing staff

Amazing staff, helped us through every step of the way with great insight and advice. Would highly recommend their services!

10 October 2025
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Tania at In Touch Financial Services. From start to finish, she was professional, approachable, and extremely knowledgeable. She took the time to understand my needs, explained everything clearly, and guided me through the process with patience and care.

What really stood out was her attention to detail and commitment to finding the best solution for me. She was always responsive, kept me updated at every stage, and made what could have been a stressful process smooth and straightforward.

I truly felt supported throughout, and I would not hesitate to recommend Tania and In Touch Financial Services to anyone looking for reliable and trustworthy financial advice

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Lucas and…

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth. For being a first time buyer, this is an overwhelming experience, but InTouch Financial have made it so much easier, so thank you.

12 September 2025
Unprompted review

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