Intouch Financial Advice Limited Reviews 

265
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the exceptional quality of the overall service. Customers frequently praise the professional staff for being exceptionally knowledgeable, friendly, and genuinely supportive throughout the entire application journey. Many people note that the dedicated team provides clear guidance, patiently answering every question and making complex applications feel completely smooth and stress-free. Some reviewers were happy with the remarkably quick turnaround times, noting that mortgage offers and formal renewals were handled with incredible efficiency. Consumers also deeply appreciate the constant communication, expert financial advice, and reassuring support provided during all of their significant property purchases.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing complete satisfaction with their home purchases... See more

Staff

Users describe positive interactions with staff, highlighting attentive, professional, and helpful service... See more

Customer service

Clients share positive opinions on customer service, describing the team as superb and brilliantly helpful.... See more

User experience

Customers consistently note positive experiences with user experience, finding the overall process smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have had an excellent experience working with Tania at In Touch Financial Services. Tania has been so professional. Very knowledgeable, easy to approach and genuinely cares.m. She took the... See more

Rated 5 out of 5 stars

Excellent service from Adam with very clear guidance and advice, to enable informed decisions. From mortgage decision in principle to the official mortgage offer, it only took 8 days. I would highly r... See more

Rated 5 out of 5 stars

Fantastic service from Lucas and Graham! Very Informative throughout the whole process. Very quick to answer any questions or concerns and very knowledgable. This has made the experience very smooth.... See more

Rated 5 out of 5 stars

Anthony has been a great to work with especially with our busy work schedule, he’s been able to adhere to our out of norm hours. Many thanks to InTouch for a smooth process, couldn’t ask for more.


Company details

  1. Financial Institution

Information provided by various external sources

As with most things in life it is difficult to put a price on the value of advice. Unlike price comparison websites, we offer mortgage and protection advice tailored to clients personal circumstances after assessing your needs from a panel of over 50 mortgage lenders and a panel of protection providers. No fee. You the customer are at the heart of what we do. We will not charge a broker fee. We may receive commission from the lender


Contact info

4.9

Excellent

TrustScore 5 out of 5

265 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(265)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Graham from Intouch Financial Advice Limited

Graham and Olivia, they were so good throughout the whole process to get the mortgage approved, we had some issues with the affordability but they found a solution and helped us to get it, and we finally got our mortgage approved. Amazing! I highly recommend Intouch Financial Advice Limited.

28 January 2024
Unprompted review
Rated 5 out of 5 stars

Anthony was really professional and…

Anthony was really professional and very helpful. I was applying for a mortage solely and he was very reassuring and brilliant at finding me the best deal. They have made the house buying process a lot less stressful.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

In Touch are amazing!

In Touch Finance made getting a mortgage approved so easy. We had adverse conditions although In Touch took all our information and found us a great rate. Our mortgage was applied for and approved within 5 days thanks to In Touch Finance. We will be using them in the future for sure.

8 January 2024
Unprompted review
Rated 5 out of 5 stars

Couldn’t have done more!

After our previous house sale fell through and being very unsatisfied with the mortgage advisors we had used, it’s safe to say my partner and I have been blown away by the service we’ve received. Our advisor, Anthony, was so helpful and reassuring. When he said he would do something - he did! They even called us whilst we were waiting to hear back re. our application to reassure us that they were chasing it.

They’ve made this process so easy and pain free - we will absolutely be using them again in the future should we need to.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

I would recommend InTouch to anyone.

The entire team was so helpful. They made the application process seamless and stress-free. I would recommend InTouch to anyone. Huge thanks to Callum and Anthony who had most contact with.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

The service we got was superb

The service we got was superb. You could tell that adequate research was being done to get the mortgage offer. They are eager to get the mortgage offer for you and will get the most suitable option based on your circumstances.
Communication was efficient, you would hear from Adam and Olivia first before you contact them. Overall, great guys.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Intouch Financial Advice Limited

Intouch Financial Advice Limited, WOW, what an unbelievable level of service these guys provide. Due to an unforseen change in circumstances we need to arrange a mortgage with little over two weeks to moving day. Our sales advisor put us in touch with Intouch who pulled out every single stop to get us a mortgage offer within 72 hours of first contacting them. The staff were incredibly knowledgeable and courteous without exception. They took the time to contact us at every step of the process to provide reassurance at this very stressful time. I cannot recommend Intouch Financial Advice Limited enough, Over and beyond our expectations.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic and stress free

We were recommended by Taylor Wimpey to use InTouch and they have been absolutely fantastic with us. We are first time buyers and new to everything and InTouch have been so patient and understanding with us and happily answered any questions we had. Graham was very helpful and informative explaining everything and giving us the reassurance we needed. They were flexible with appointment times and the process felt easy and stress free.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Mortgage Advisory Service!

I recently had the pleasure of working with Graham from Intouch, and I can't express how grateful I am for their expertise and guidance throughout the mortgage process.

From our initial consultation through to getting my mortgage offer, Graham took the time to patiently explain every aspect of the process, ensuring that I felt confident and informed at each step.

Communication was seamless throughout the entire process. Intouch were prompt in responding to my questions and concerns, and they kept me updated on the progress of my application. This level of transparency and responsiveness made a typically complex and stressful process surprisingly smooth.

I wholeheartedly recommend Intouch Financial Advice Limited and would certainly use again for any mortgage advice.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Helpful team for a first time buyer

I had a positive experience from the start with inTouch financials. Georgia answered every question I had with no issue. Adam was super helpful and explained every step thoroughly and Olivia brought us the great news that our mortgage offer had been issued! Highly recommend this team!

7 November 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding Mortgage Advisor Service"

In Touch Financial Financial Advice is truly exceptional. They provided me with all the guidance I required and went above and beyond to ensure my satisfaction with the mortgage product. Remarkably, I received a loan offer within a day of submitting my application. Regrettably, I had to withdraw from the purchase due to house search issues, but I have every intention of returning to them when I locate the perfect property. I wholeheartedly endorse their services.

14 September 2023
Unprompted review
Rated 5 out of 5 stars

New Build Buying with Adam

We have worked with Adam Carlin on the purchase of our new property. He has been so easy to work with and has always given us really clear communication and information making the whole process so much easier. I would use Intouch again and would recommend it to someone else who is going through a buying process. Thank you! :)

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Efficient and a great bunch

Intouch have made the process super easy to get our new mortgage on our new build. Everyone has been great and efficient who we have dealt with from quote to offer. Can't recommend them enough.

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Best mortgage brokers!

I have used Intouch twice and I cannot praise them enough. Everyone involved in my cases has been exceptionally helpful, attentive, patient, knowledgeable and always very willing to go the extra mile!

17 October 2023
Unprompted review
Rated 5 out of 5 stars

Absolute brilliant company

Absolute brilliant company! So so helpful! Very quick to respond and can’t do enough for you! Thanks for Jan for getting my mortgage sorted. Had a few little blips but all the team that helped me were amazing. They don’t everything for me and I didn’t have to worry about nothing. Very good at explaining it all. I work nightshift they were really good at working round me and my shifts and sending most stuff they could via email. Thankyou again for your amazing work.

8 September 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look