Intrend Reviews 691

Awful customer service. I ordered 2 bags from them. Only one came out of two, and it was defective. Tried to get a replacement, sending them a few close up photos, showing that the purse was sewn crookedly. It took a week to get a response that they don’t see any problem with it and won’t be exchanging. Quality control for the outlet products of MaxMara group is bad. After about a month of placing my order I received an e-mail that they are canceling the order of my other purse since it is no longer in stock. This is the third time these kind of thing happens to me - they show the sale item in stock, let you place the order and then in a 1-1.5 months they cancel it as they can’t find the item. So don’t be sure that you will get your purchased items until you see them.

Some prices on the italian and eu site are very different. I've bought an 'just 10 euros more expensive' dress and now I want to make a return but, in accordance with their return policy, I must first make a virtual return on their website. Who hasn't worked for days. Emails sent are unanswered and the deadlines are approaching. Not to mention that the 'easy retourn' you must arrange and pay by yourself

Thieves!!! DO NOT BUY! Only refunded me for 2 out of the 4 items returned and spent months being told they are "investigating". All the while I had proof of weight of items received matching weight of items sent back!!! Thieves!!! They also refused to tell me (as prescribed by law) the name of the public authority customers are entitled to raise complaint to.

They lie. Covid FQ: "We can also assure you that shipments will not experience delays.."
They do not ship as ussually. My parcel is "under preparation" alost 10 days already.

Perfect! Great shop. Everything worked perfectly. Wonderful products, great prices, very good service and communication with the customer. I will buy here in the future too and recommend to everyone!

Very disappointed service. This september I've ordered a pair of leather boots. The shop is cancelled my order after 10 days with an explanation that by their opinion total of my orders on their site is not corresponding to the personal use!!! What the f..??? I did only 4 orders in DT in whole year!!! 1st September 2017 (2 pair of shoes(deco and short boots) both size 38!!!), 2nd May 2018(2 pairs of shoes 38!!! and 36(for my mom), 3rd these leather long boots size 38!!! And 4th is sweater. Who can point me where is not a personal use?? All shoes except 1 pair is MY size 38. Or in Italy ladies have to buy only 1 pair of shoes every year as in North Corea??? Sh.. T service, sh..t online shop.