Intrepid Travel Reviews 

I participated in the Morroco Encompassed tour from March 28 to April 14, 2026. Overall, it was a great experience. The experiences provided were very interesting and fun. I also enjoyed the small group size. One piece of advice I would offer to anyone else going to Morroco at this time of year is to make sure you pack warm clothes and a windbreaker. It got quite cold at night and in the shade even on a sunny day at this time of year. It caught me offguard as I expected it to be warmer. The mountain areas are particularly chilly!

The Classic Vietnam tour itself was very good but the customer service if something goes wrong is appalling. My flight which was cancelled by the airline on arrival at Heathrow airport so I had to buy an alterative flight on the spot. I am legally entitled to a refund of my flight and compensation but over 3 months later I have had no refunds or update. I also asked Intrepid to be sure that my return flight was not cancelled by the airline as this can happen if an airline cancels the outbound. They assured me it would not be cancelled but on arrival at Hanoi airport I found that it had. I am around £1000 out of pocket so would never recommend travelling with Intrepid. I have travelled with Exodus in the past who offer excellent service. If I get a refund I'll revise this post or write a new review to say so. UPDATE. It is now 26 May and here is the update on progress. Intrepid told me on 22 April that they had recd my refund so would send it to me however 5 weeks have gone by with 3 chasers for the payment but still nothing received and with no explanation. The last message said the account dept would be chased daily for payment...

You ask me to review my trip in India. This wasn’t a trip. It was an adventure and an experience that I will forever remember. The accommodation was 5 star. The bus was very comfortable. Our driver, an absolute gentleman. Abhi, our guide was awesome. I left India feeling I had experienced its history , its food , its celebrations and its essence. Dhanyavaad and Namaste 🙏🏼

the location--the wildlife, the fish--was great. The CEO was extremely knowledgeable and always upbeat. The crew were friendly and very good. The boat met all our needs. And our fellow passengers were very interesting and fun.

We had an amazing time in Costa Rica , the tour guide couldn't do enough for the group and we could not fault her , the trips and travel were all organised very well and went without a hitch and were very informative and enjoyable,the accommodation was comfortable and had everything we needed ,if you would prefer more luxurious rooms there are other options for Costa Rica but the classic was everything we needed.

We had a wonderful time on this Intrepid escorted tour. The only issue was at the very beginning, on our arrival at Istanbul airport (when we had booked a taxi transfer to our hotel in Istanbul) and we discovered that the taxi driver had only waited for us for 45 miunutes - and it had taken us over an hour to get through passport control and luggage reclaim! We were very upset and disappointed by the experience, but thankfully one of the other taxi drivers managed to find us a taxi, which we had to pay for ourselves, but we were very quickly reimbursed the cost (£60 sterling) by Trailfinders! For which we were very grateful. Other than that, we had a marvellous time - the group leader was really great and we got on very well with all the other group travellers!

If you love wildlife this is for you. A lot of early mornings and so many amazing sightings. Amed our leader was so organised and passionate about the trip. A good chance to see what an amazing country Sri Lanka is. This trip is full on and one of the best I have done. If you have time combine it with another for more culture and to see more of the country.

This was my first time to India, and I could not have had a better experience! Intrepid has made the trip immersive, experiential, and easy. I’m amazed at all the moving parts that come together smoothly. Our small group of 9 bonded tightly, adding to the joy of the trip.

We experienced city and country, with different accommodations and travel methods that I never would have found or done on my own, especially as a single female. The tip kitty took a lot of stress off the group, as the guide knew the appropriate time and amount to pay the locals who assisted us. Intrepid is very conscious of using local talent as much as possible, and advising against activities that may exploit animals and people.

The people and colors of India enthralled me. We had plenty of free time to explore on our own, and optional activities to choose from.

I felt safe with Intrepid and yet it still felt like an adventure! All our trips were well organised and clearly communicated. I particularly appreciated getting to know some local people and hearing about their lives. I would definitely consider another Intrepid adventure.

We had an excellent time in South America with Intrepid.
Our guide was kind and efficient and ensured we had a smooth tour.
The accomodation although basic was exceptional. It was clean and the kind of places you wouldn't find yourself.
I highly recommended Intrepid.

This trip was worth every cent and every step. Beyond extraordinary and completely indescribable. Mountains that I could never have imagined, and still can’t believe I’ve seen with my own eyes. Intrepid gives back to the communities that it works in, and we saw evidence of that throughout the journey. I will travel with Intrepid again without hesitation, and if there weren’t so many other places in the world that I wanted to see I would do this trip again in a heartbeat. Go and see this extraordinary place for yourself.

I had three tours organised by Intrepid and they were all perfect. Local guides were excellent, organisation very smooth, no issues at all. I also appreciate their aim to help local communities.
Our most recent trip with them had to be cancelled because of air traffic being affected by a war in the Middle East. We were refunded without any problems. Will definitely use them again.

This was an amazing experience. I was able to see Cuban culture up close. The people’s hospitality made me feel welcome. I learned a lot and met wonderful people. Everywhere we went we were treated with kindness. They went above and beyond to help with things like making copies of important documents and giving us internet access. All this at a time when resources were stretched very thin.
It was an unforgettable journey through Cuba.
Customers service was excellent. They were quick to respond and accommodate my needs. They did everything in their power to resolve any issues that came up.
I would recommend traveling with Intrepid and look forward to a new adventure with them soon.

I booked a Premium Morocco Highlights tour and was terribly disappointed with almost every aspect of the tour. 3/5 accommodations were downgraded and changed without notice, arranged arrival transfer was almost 2 hours late (at night) and the driver put his passengers in high peril. Premium food, accommodations generally did not occur - several of us had stomach upsets in spite of being super careful. Intrepid city tours are only to formal tourist trap places that do not appropriately reflect the local artisans/cultures.
Over half our group reached out to Intrepid regarding our concerns early in the trip (multiple emails and through their chat), they did NOTHING to remedy. ‘We’ll investigate.’. Terrible customer support.

I had a terrible experience with Intrepid on the Everest Base Camp trip and would advise to avoid travelling with Intrepid at all costs. Me and one other were left behind and did not get to complete the trip, despite offering to change our flights home to a later date etc. Guides provided by Intrepid had very poor English making communication difficult. The guides also showed inappropriate videos to our group, led us through protests in Kathmandu etc etc - not what I would expect from a professional operation. Intrepid gave no assistance with getting home. I contacted customer care on my return home and the treatment I received was nothing short of appalling. I have been left significantly out of pocket. Avoid at all costs - when things don't go to plan, you will wish you went with another company.

I've been trying to get an email address to submit a formal complaint but can't find one. I can only get chat bot who says they don't have one, seems extraordinary that you can't submit a formal complaint in writing

I went on an Intrepid small bus tour to North island of New Zealand and it was really pretty with lovely towns we stopped at on the way. The activities that were organised were fantastic and the places we stayed and places we ate were really nice. The tour guide we had was so accommodating and helpful to make our experiences rememberable. I highly recommend to use this company.

Cycle tour around South Korea 🇰🇷 was excellent value for money. I got to see a lot of the country while doing exercising. Very knowledgeable local guide. 👌I was able to immerse myself in the local culture. 🙏🏻 I’m hoping to do more trips with Intrepid in the near future 🤞

Vietnam
We had the pleasure of having Minh as our guide in Vietnam, and he was absolutely outstanding! He took us to amazing restaurants, shared incredible knowledge about the places we visited, and had such a great sense of humor that made every moment enjoyable. Minh was always clear and thorough in explaining our itinerary and the history and significance of each site, no matter the weather. Thanks to him, our trip was unforgettable and truly the best time. We couldn’t recommend him more!

Cambodia
We had a great time in Cambodia thanks to Sak, who was a fantastic guide. He shared really interesting insights about the places we visited and kept everything running smoothly with a friendly, easygoing approach. His knowledge and positive attitude made the whole experience even more enjoyable. We’d happily recommend him!

Thailand
We had a great experience in Thailand with Pornpapit, who led our group for a day and a half. She was friendly, well-organized, and shared helpful insights that made our time even more enjoyable. We’d definitely recommend her!

The Serengeti, Masai Mara, and Ngorongoro Crater are truly spectacular destinations. The wildlife and landscapes are extraordinary, and the overall route is excellent. Intrepid also supports local communities, and visiting those projects was meaningful and well organized.
However, there are significantly better ways to experience these parks than through this particular tour.
The main issue was the accommodation. With the exception of Tukaone, most of the hotels were very poor. Properties such as Sandmark Hotel and Hotel Boulevard in Nairobi are extremely outdated. A quick online search shows rates of around $50 per night with meals included — and that is exactly what you receive: no fan, very hard mattresses, and low-quality food. Even in Kenya, where the experience was better overall, the hotels were only barely acceptable. We had just one genuinely good hotel during the entire trip.
Food throughout the journey was consistently disappointing. Lunches were sometimes as minimal as one chicken leg, a bun with a single slice of cucumber and 1 of tomato. In most locations there are no alternative restaurants available, so you are completely dependent on what is provided.
The safari vehicles were also quite old, although I understand that many jeeps in the region are similar. On the positive side, we had an excellent driver in Kenya, Mike. He was passionate about wildlife, actively searched for animals, and made a real effort to position the vehicle for the best photography opportunities.
Unfortunately, the experience in Tanzania was very different. The team there did not seem willing to make extra effort. For example, one morning it rained and we skipped stops. Later, when we entered Ngorongoro Crater, we essentially just crossed the park without making any meaningful detours to improve sightings. When we asked to try to look for rhinos, we were told there was not enough fuel, even though the tank was about 75% full and we were reasonably close to the hotel. Despite this, we still arrived two hours before dinner. (I will post the GPS track of that “game drive.”)
On another day, a different guide told us we did not have time to visit a viewpoint. However, on the return we made multiple stops so the driver could buy onions for his home. When I later questioned Darlene about it she claim that the road was closed due to rain, we already knew the road was open. The real reason appeared to be that it was a free afternoon and they preferred to return early. Only after being confronted did she take part of the group, and even then, half the group missed the viewpoint.
Overall, it often felt as though decisions were made for the guide’s convenience — either to finish early or possibly to direct us toward certain tourist trap shops.
There was also confusion regarding one optional activity. One member of the group wanted to participate. Initially, Darlene discouraged everyone from doing it. Later, when someone insisted, she claimed that transportation alone would cost $300. However, during a village walk we passed directly in front of the entrance to that activity, which made the explanation difficult to understand.
In summary, the destinations and wildlife are outstanding, and the itinerary itself is strong. With accommodation standards closer to Tukaone and with more proactive, transparent guides and drivers, this trip could have been excellent. As it stands, the quality of the hotels, food, and guiding in Tanzania — and to a lesser extent in Kenya — significantly reduced the overall experience.