Intrum UK Reviews 132

Excellent service, advisor was empathetic, helpful and knowledgeable. Policies and offers are very flexible for vulnerable clients.

Easy to use makes payment s easy to do

I had one debt with this company which got put onto a DRO ack in August, now all of a sudden I now have anew debt with them with exactly the same details, amounts dates but just a different account number, I have tried writing twice and no replies have been sent to myself, only letters saying I owe the debt, which I do not as it looks like it has just been set up again so it does not match the DRO information

Very polite and respectful staff. Well done

This lot keep crowing on about their customer service awards but they treat their victims with contempt, waited 30 mins in the phone, no answer. All I wanted was their bank details for a payment. tried logging into the portal instead, it said my details were wrong.

Can you stop sending members of the public fraudulent text and document please. I've just received a text saying I have and account and I need to sign in to make payments are you not knowing that this is criminal activity? As far as i am concerned I have no business with INTRUM and never done any with INTRUM so who gave you consent ? This place needs to be locked down.

I was given all the information I needed today from Richard in customer service. He treated me with upmost Respect. Very satisfied with the service I received today.

The company uses bullying tactics to very vulnerable and very ill people.. I never received any paperwork and yet this unethical company entered a CCJ without any notice !! I am a very vulnerable and ill person having been in a serious accident . This company also using unethical threatening tactics. I will report them to the FCA for unethical practices. The company is in breach of Equality Act 2010, and FCA Customer Duty and Vulnerability Guidance and FCA Principles for Business.

I recently dealt with Intrum regarding a catalog account, and I couldn’t be more impressed with the level of support I received. From the very beginning, their team was polite, understanding, and genuinely eager to help. They explained everything clearly, made the process simple to follow, and treated me with respect throughout.
What stood out most was their professionalism and empathy they didn’t make me feel judged or pressured, just supported. Every interaction was courteous, and they went out of their way to ensure I fully understood my options and felt comfortable with the arrangements made.
Thanks to Intrum’s help, I was able to get everything sorted smoothly and stress-free. It’s rare to find a company in this field that combines efficiency with such genuine care for people. I’m truly grateful for their assistance and would highly recommend Intrum to anyone who needs help managing or resolving an account.

Professional, efficient and caring.

Poor internet web experience. Very frustrating.

They harass people who owe them nothing. They are incapable of understanding the regulations they are meant to follow. They are the lowest of the low.

I spoke to Gamze.
I was being harassed for £10,502 from 25 years ago that wasn't even my debt with Lloyds bank. Same name, different person......

Gamze sorted this out for me in one phonecall and confirmed it was a mistake from Lloyds bank...

Fantastic customer service from her

The manner in which the conversation was managed.

Account was paid in full in August 24 they still put a default on in June 25? Ongoing conplaint.

Great customer service and support, staff are sympathetic and very understanding whilst being friendly and professional.

Wish there was a choice for 0 star these ppl keep harassing me for a supposed loan owed to NatWest Ive NEVER had any sort of dealings with NatWest apart from using their cash machine to withdraw cash and this despicable company keeps harassing me I spoke to action fraud who advised me to check with clear score if that so called debt is registered with them and Lo & behold it’s not, these scums makes me sick

Your Colleague,CLAIRE gave OUTSTANDING customer service. Very knowledgeable and patient 5 STAR

I felt very at ease with the lady I spoke to she was very understanding and listened to what I said the out come was very positive for me

Grateful for the reduction and the possibility of paying in three intervals. However I’ve not received an email/letter to confirm that payment has been fully paid. Also with this the agreement that my credit rating will have a positive impact. Although not fully but partial as I was informed.