I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers! If you are no... See more
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Review summary
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,,IObit Software Updater,, : You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new ! Why don't... See more
Company replied
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No probl... See more
Company replied
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more
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Company details
Information provided by various external sources
IObit designs and creates Advanced SystemCare, IObit Malware Fighter, Driver Booster, Smart Defrag, IObit Uninstaller and IObit Software Updater. Free, easy-to-use, and comprehensive computer security and performance software for your home and business
Contact info
United States
- tickets@iobit.com
- www.iobit.com
2.8
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I have used IOBit software for years…8
I have used IOBit software for years and never had problems. 3 months ago, I received an email saying my subscription to one of their programs was in need of renewal; so I renewed it. Only to find out that it was not expired or near expired. When used their support link to contact them, I was "assisted" by the most obnoxious person I have ever encountered in customer service. I was asking for the expiration date of my software to be extended since I had what amounted to double coverage for that particular program. It took a month for me to get that straightened out. Since then, my laptop took a crap and I am using an older one that already had IOBit programs installed but they were out of date. Since it was late at night and I needed the program right then, I renewed them through a package deal where I got their Driver Booster, Disk Defrag, Advanced Care System and Software Updater for several PCs at a discounted price. I just installed them all and on every installation there is fine print at the bottom of the permission to install screen asking to install other software, namely itop VPN, itop screen recorder and itop EZ Desktop. Although I opted out of installing these programs, I still ended up with the itop VPN and the itop screen recorder installed on my laptop somehow. I uninstalled them using IOBits own uninstaller and there doesn't seem to be any problems with it but I do not like the fact that they installed other software that not only did I not ask for but that I indicated to their installer that I did not want. They should recognize that its not all about money all the time. I do not think I will renew any of my subscriptions when they expire after these 2 experiences with IOBit.
23 July 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the iTop programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our martketing team.
As for the issues you encountered with our IObit programs, could you please contact us from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue thus our technical team can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
License Expiry date extentions not permitted
Although I was hoping for a "Time-Saving Deal" by extending the term of my licenses during a recent sale, rules are rules as determined by the publisher. I was assured that I would be able to contact the publisher for their best "Sale" offering at my time of license renewal. My Query was promptly replied to and provided alternative solutions. I have been very satisfied with the IObit line of products for almost 5 years. Every one of my purchase "Situations" has been politely resolved, so I remain a Loyal customer.
22 July 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I wanted to find free software on my…
I wanted to find free software on my computer to check & update my drivers and it was first hard to find, then i found IObit Driver Booster. I think that was the first thing and it worked well.
But then i found that IObit had a software for deleting useless applications from windows that windows dont let you uninstall by your own and used IObit uninstaller. Worked fine. But then i found they have system care software what even that worked fine as free making my computer work little more smoother.
Today i use IObit System Care and having Driver Booster 11 in use to speed up my computer and both are lightweight and reduces computer slowing down very well. There is so many windows applications what makes your computer go slower in windows 10. But no more of that.
I have a trust on IObit for their well working softwares. Not just one but all of them i have tried worked as i needed. And for free, what was rare found.
20 December 2023
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I have used Iobit Advanced System Care for too many years to remember
I have used Iobit Advanced System Care for many many years and I have never had a problem with it. Just recently I had a major PC problem and could not restore my PC. Bought a new one and Iobit transferred my old license over to my new machine with absolutely no problem. Brilliant keeps my PC running just fine.
16 July 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I have enjoyed using several IOBIT…
I have enjoyed using several IOBIT products, but the current updates aer rejected by Microsoft Windows Defender. Is this simply Microsoft preventing a competitor from distributing their software, or is there a real conflict with the current versions?
14 July 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Good apps, TERRIBLE marketing you can't escape
Unwanted pop-up ads (in and out of their apps), automatic renewals you did not sign-up for, bloatware installed if you install any of their programs (creating EVEN MORE unwanted system pop-ups and emails) and ENDLESS renewal emails even after you manage to cancel the automatic subscription you did not want in the first place. Welcome to iObit hell.
15 July 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Decent program
Decent program, very annoying with playing games or watching movies then out of nowhere ads for their programs appear. click no and they keep coming back.
5 July 2024
Unprompted review
Reply from IObit
Hi there, thanks for giving our products a try.
If you need any help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
We’ll try our best to assist you and further improve our products for your better user experience. Have a nice day~
Avoid - Spyware Warning
I installed their system cleaner a few months back, seemed to do the job. However, I started to notice that is began installing additional software packages in the background that I then had to uninstall. Today, I noticed my machine was running really slow, sound wasn't working and could not run a video - task manager - found several IObit apps running, using around 85% of resourced - laptop runs a Gen 12 i5 @ 3.1GHz and 64GB memory - not a lot slows it down. Noticed that my sound was disabled as the mic was running, their screen recorder app, which it installed, was running, recording sounds - it was trying to run the camera but I use an external which was not plugged in - internal disabled.
I have now uninstalled all their spyware, cleaned my registry of all their junk and recommend people think long and hard before installing IObit software.
3 July 2024
Unprompted review
Reply from IObit
Hi there, thanks for giving our products a try.
If you need any help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
We’ll try our best to assist you and further improve our products for your better user experience. Have a nice day~
Customer care was helpful
Customer care was so helpful to my problem. Instantly solved it!
23 June 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Reply from IObit
Dear user,
Thanks for giving our products a try. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
I have had nothing but problems with…
I have had nothing but problems with this software. Every time I use their uninstall unnecessary files my computer becomes a paper weight and I have to go through the process of system restore.
Another annoying thing it does is randomly changes settings so I have to Google and figure out why a setting was changed and how to fix it. Stay away from this software unless you want to have more headaches than you started with.
10 June 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Reply from IObit
Hi there, sorry to know that.
Did you encounter any issue? Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Customer-Friendly
Customer-Friendly and very good Programs to increase the Performance of your PC.
5 June 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Iobit Support helps with missing fingerprint driver
I had been trying to find fingerprint driver software online for a mini pc that I had bought on ebay. Driver Booster Pro didn't find the driver so I reached out to their Support team. The whole process was very quick and simple and they did manage to provide me with the necessary driver software. I also reached out to the manufacturer of the mini pc at the same time and to date they still haven't gotten back to me!
18 May 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
BUYER BEWARE- I might write a review…
BUYER BEWARE- I might write a review once every 5 -7 years so IObit is a real problem. I needed an uninstaller to remove some files from a larger file uninstalled. IObit was recommended. I buy their Uninstall product and find out they have added other products I do not need or want for free this year but set up an automatic renew for 2025. Yes I have filed for a refund and to stop the auto renewals.
21 May 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you. Actually you can disable the auto-renew option while placing the order on your end.
If you need any further help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Contacted IObit about software I hadn't…
Contacted IObit about software I hadn't received. Turns out I had somehow misspelled my email address so they couldn't send my order to me. Cicely at IObit figured out what the problem was and immediately sent my software to me. I've been an IObit customer for 11 years and highly recommend them.
15 May 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Driver Booster PUP
Program is shitware is a PUP (Potentaily Unwanted Program), iobit seems to be giving users bloatware and has fake reviews on Trustpilot to make it more believable
18 May 2024
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you. Our programs are definitely safe and clean. This should be a false positive (A false positive, also known as a false detection or false alarm, occurs when an antivirus program detects a known virus string in an uninfected file. The file, while not infected with an actual virus, does contain a string of characters that matches a string from an actual virus.)
If you need any help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com.
We'll try our best to assist you and further improve our products for your better user experience. Have a nice day~
A quick response to my license issue
I got a quick response to my license issue and the solution faster than a day. I appreciate it very much. Thank you!
11 May 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Mostly good
Good software, works as intended with no issues nor flaws. All software does its job. I've only had minor issues with advance system care but not a big deal. Also, be on the look for the checkboxes that install other programs!
10 May 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
BEWARE BEWARE BEWARE
BEWARE BEWARE BEWARE, you will be signed in for a revolving $$$ subscription without your opt-in choice, only opt out
6 May 2024
Unprompted review
Reply from IObit
Hi there, sorry for the inconvenience.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
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