IRIS Yachtcharter S.L. logo
Visit website

IRIS Yachtcharter S.L. Reviews 

34
•
TrustScore 3.5 out of 5

3.3

Boat Hire Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Boat Hire Service
  2. Yacht Dealer

Written by the company

Donde tus vacaciones empiezan desde el primer momento

Contact info

3.3

Average

TrustScore 3.5 out of 5

34 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(34)

9 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

IRIS charter company best in Mallorca!!

We had an excellent experience with this boat rental company. From the beginning, the entire crew was extremely helpful, professional, friendly, and attentive. They made sure everything was well organized and that we had everything we needed throughout our time on the boat.
The boat itself was in excellent condition—very clean, comfortable, and clearly very well maintained. It was obvious that the company takes great care of its boats and places a strong emphasis on quality and customer satisfaction.
The service was truly outstanding, and the crew was wonderful throughout the entire experience. Everyone was welcoming, professional, and always willing to help. We had a fantastic time and would definitely recommend this company to anyone looking for a high-quality boat rental with excellent service. We will certainly be using them again! Thank you for your services IRIS !!

25 July 2026
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Thank you so much for your wonderful review!

It truly means a lot to the whole IRIS team to hear that you enjoyed your time with us and felt well looked after from start to finish. We put a lot of care into our boats and, above all, into making sure our guests feel welcome and supported throughout their stay.

We’re delighted you had such a fantastic experience in Mallorca and we would be absolutely happy to welcome you back on board again!

Thank you for choosing IRIS Yachtcharter and for recommending us so warmly!

The IRIS Yachtcharter Team

Rated 1 out of 5 stars

AVOID

Unfortunately, our experience with this charter company was very disappointing. We rented a yacht with friends, and during the trip a serious rudder failure occurred – completely beyond our control. Despite this, we were charged for the repair costs, even though we had purchased insurance beforehand.

The lack of fair treatment and accountability in this situation is unacceptable. I would definitely not recommend

10 May 2025
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Fellow Sailor,

Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations.

Since your charter, we have continued to improve our procedures and strengthen both our technical support and customer service, always taking our guests' feedback seriously. Reviews like yours help us identify areas where we can do better.

We sincerely hope that, one day, you might consider giving us another opportunity. We would love the chance to provide you with the experience that so many of our returning guests have come to expect from IRIS Yachtcharter.

Kind regards,

The IRIS Yachtcharter Team

Rated 1 out of 5 stars

Appalling Yacht Charter

Appalling Yacht Charter – Unsafe, Filthy, and Run by Clowns Who Don’t Care

I’ve never experienced anything as shockingly bad as this.

The moment we left port, the nightmare began. The yacht was a disaster waiting to happen:

Critical safety failures – navigation lights and screens were dead, the bilge pump didn’t work, and some galley appliances were downright dangerous.

Filthy and neglected – air conditioning broken, toilets reeking constantly, and mould growing visibly on the blinds.

Hygiene wasn’t just poor; it was non-existent.

And if that wasn’t enough, the staff couldn’t have cared less. Mathias and Iris, the owners, were astonishingly dismissive and unprofessional. Their attitude made it crystal clear they have zero concern for guest safety or experience.

This review is a public service announcement: stay far away from this operator. There are plenty of reputable companies out there. Don’t risk your safety, comfort, or sanity with this one.

Absolute scum of a charter company.

16 August 2025
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Billie-Jayne,

Thank you for taking the time to share your feedback. We are truly sorry to read that your charter left you with such a negative impression.

The safety of our guests, the condition of our yachts and the quality of our service are priorities that we take very seriously. Since your charter, we have continued to strengthen our maintenance procedures, improve our fleet standards and further develop our customer service, always taking guest feedback into account.

We hope that one day you might consider giving us another opportunity, so we can provide you with the level of service and care that we continuously strive to deliver.

Fair winds from Mallorca,

The IRIS Yachtcharter Team

Rated 1 out of 5 stars

ABSOLUTELY APPALLING EXPERIENCE - AVOID AT ALL COSTS!!

I have been chartering yachts for over 10 years across multiple regions, and I can confidently say this was by far the worst charter experience I have ever had.

Once we left port and started using different parts of the boat, it was clear that the vessel was not maintained to even the most basic standard. The staff were shockingly unhelpful and seemed entirely uninterested in our experience or safety. The two that really shocked me was Mathias and Iris, the owners, absolutely disgusted by their attitudes.

There were serious safety concerns, navigation lights and screens were not functioning, the bilge pump was inoperable, and several appliances in the galley were outright dangerous to use. For any vessel, but especially one being offered for charter, this is simply unacceptable.

On top of that, the general condition of the yacht was appalling. The air conditioning did not work, the toilets gave off a constant unpleasant smell, and mould was visible on the blinds. Hygiene standards were non-existent — something that made the trip deeply uncomfortable from start to finish.

I rarely leave reviews, but I feel compelled to warn others, this operator does not care about safety, service, or cleanliness. There are plenty of reputable companies out there, do yourself a favor and avoid this one entirely!

20 August 2025
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Jack,

We are sorry to hear that your time with us did not reflect the experience we aim to provide.

Over the past months, we have continued to invest in our yachts, refine our maintenance processes and enhance the support we offer to our guests. Every review we receive, whether positive or critical, is carefully considered as part of that ongoing commitment.

While we respectfully do not share every point raised in your review, we genuinely regret that your holiday left you with this impression.

Should our paths cross again in the future, we would be delighted to welcome you back on board and give you the opportunity to experience the improvements we have made.

Until then, we wish you fair winds and many wonderful days at sea.

Warm regards from Mallorca,

IRIS Yachtcharter Team

Rated 1 out of 5 stars

BAD EXPERIENCE WITH THE SERVICE

- We paid extra for the “early checking” which was delayed because previously contracted items were missing from the ship.
- Once en route to our destination we discovered that the autopilot was randomly failing, causing the boat to turn sharply to starboard without warning.
This meant that we had to constantly keep an eye on the helm.

- The forward toilet door was blocked several times with someone inside. The toilet itself had unbearable sewage odors all the time.

21 June 2025
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Antonio,

Thank you for taking the time to share your experience with us. We are sorry to learn that your holiday was affected by the issues you encountered, particularly the delay at check-in and the technical inconveniences during your charter.

Since your visit, we have continued to improve our preparation procedures, technical inspections and maintenance standards to help ensure our guests can begin their sailing holiday with confidence and enjoy their time on board without unnecessary interruptions.

Although we may have a different perspective on some aspects of your review, we truly appreciate your feedback, as it helps us continue improving year after year.

We hope to have the opportunity to welcome you back in the future and provide you with the level of service and sailing experience that we are committed to delivering.

Saludos desde Mallorca,

IRIS Yachtcharter Team

Rated 1 out of 5 stars

Run away !

I cannot recommend these scammers, the boat was not that good, it was obvious that no one had lived on it and what's more they took our deposit because their equipment is of poor quality, run away!

27 January 2025
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Sailor,

We are sorry to read that your experience with us left you feeling disappointed.

We take great care in maintaining our yachts and preparing them for every charter, and we continuously review our procedures to improve both the condition of our fleet and the service we provide. Since your charter, we have introduced further improvements based on the feedback we receive from our guests.

Regarding security deposits, every case is handled individually and always in accordance with the charter agreement. While we understand that these situations can be frustrating, we respectfully do not share your view of the events.

We hope that, one day, you may consider giving us another opportunity to show you the standards and hospitality that we strive to offer every guest.

Fair winds from Mallorca,

The IRIS Yachtcharter Team

Rated 1 out of 5 stars

Crooks

The boat we have rent was not properly maintained, many security issues, and apparently several other boats have the same issues. Iris took us our deposit because a very old helyard broke during the trip, which spoiled our holidays. Never rent a yacht with this company.

23 December 2024
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Sailor,
We are truly sorry that your charter did not meet your expectations and that your holiday ended with such disappointment.
The condition and safety of our fleet are priorities for us, and since your charter we have continued to strengthen our maintenance programme and quality controls to ensure the best possible experience for our guests.

With regard to the security deposit, we respectfully have a different view of the circumstances, as these matters are always assessed in accordance with the charter agreement. Nevertheless, we regret that the outcome left you with such a negative impression.

We truly appreciate all feedback, as it helps us continue improving, and we hope to have the opportunity to welcome you on board again in the future.

Saludos desde Mallorca,
IRIS Yachtcharter Team

Rated 1 out of 5 stars

Charter Applied charges unjustified. Poorly maintained boats

The charter company applied a charge due to damage of the Bimini, which in my assessment was due to wear and tear. Moreover, The boat had numerous maintenance issues.

2 November 2024
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Jose,

We are sorry to hear that your experience did not meet your expectations.
We understand that discussions regarding maintenance and security deposits can sometimes lead to different perceptions. For this reason, every case is carefully reviewed in accordance with the charter agreement and the condition of the yacht.

Since your charter, we have continued to invest in the maintenance of our fleet and to improve our technical procedures, always with the aim of offering our guests a safe and enjoyable sailing experience.

We appreciate your feedback and hope that, one day, you might consider giving us another opportunity.

Saludos from Mallorca,
IRIS Yachtcharter Team

Rated 5 out of 5 stars

Vincent and his crew onboard Lizzy :)

It has been a fantastic week cruising aboard Lizzy !
The information and support provided by IRIS Yachtcharter has been precious and made us feel secure all along. Would recommend Iris Yachcharter without reservation.
Big thanks to Viktor, Iris, Marian, Eugen and looking forward to sailing again in the Balearic Islands very soon.

Cheers,
Vincent and his crew

4 July 2022
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Muchas gracias Vincent for your positive feedback! I will forward to the whole team! Your always welcome to visit us again. Wish you all the best and see you hopefully soon!
Sunny regards
Iris & Team! :)

Rated 5 out of 5 stars

I would like to thank the entire team…

I would like to thank the entire team of Iris Yacht Charter for a great welcome and the yacht is in excellent condition.

We were very happy and we liked everything! And how you helped during the preparation stage, and how we were met by Victor and other employees.
Very friendly and always answered all questions, not trying to hide something, as is often the case in other charters.

Our experience with you is very positive! The boat, "Black Pearl", despite the 2014 year, is simply in excellent condition! I have never seen so much equipment, despite the fact that it should actually be, but it is very rare. Spare fuses for everything and tool kits just won my heart. This is usually not present and breaks most often.

The boat navigation is new and works perfectly! In general, we are really happy!

Our trip went well and we liked Majorca very much, there is other interesting places to see and explore further on the island!

Thank you very much from our entire team and look forward to future cooperation!

1 June 2021
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Наталья,
Thank you very much for sharing this excellent feedback with us. We are very happy that you enjoyed your trip and stay with us. We look forward to welcoming you again soon at our charter base at Club Nàutic Arenal - Mallorca.
Best regards and hasta luego,
Your IRIS Yachtcharter Team

Rated 5 out of 5 stars

Super yacht

Super yacht, super service!

31 May 2021
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Hola Markus,
vielen Dank für Deine Bewertung. Wir hoffen, Dich bald wieder an Bord einer unserer Yachten begrüßen zu dürfen.
Un saludo,
Dein IRIS Yachtcharter Team

Rated 5 out of 5 stars

Great German charter company in Spain, Mallorka

I had a nice charter at Mallorka on Oct 13 2018 with Bavaria 37 2014 Black Pearl.

Good price, competent English speaking staff, nice owned boats, friendly owner, good variety of options (grill, SUP)

23 September 2019
Unprompted review
IRIS Yachtcharter S.L. logo

Reply from IRIS Yachtcharter S.L.

Dear Maxim,

Thank you very much for your wonderful review and for choosing IRIS Yachtcharter back in 2018!

We are delighted to hear that you enjoyed your time aboard Black Pearl and appreciated our team, our fleet, and the little extras that make a sailing holiday even more enjoyable.

Since your charter, we have continued to invest in our yachts and improve our services, so we hope you'll come back to Mallorca one day to experience all the positive changes for yourself.

Until then, we wish you fair winds and hope to welcome you on board again soon!

Saludos Mallorca,

The IRIS Yachtcharter Team

Show reviews in all languages. (34 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look