iRobot Reviews 

My biggest waste of money since I crashed my car 10 years ago. A constantly fixing this thing. I'm its servant .

Horrible product. Never cleans properly. Constantly getting stuck. It runs out of battery before docking itself. Constantly getting error messages that the machine is not available via the app. When I put it back on the dock, it often doesn't charge. I just replaced some parts and now it runs bumpy. STAY AWAY FROM THIS PRODUCT.

Ordered an robot back in November, and never received it. I couldn't get a refund because the product is sitting in their warehouse, and you need to "return" it to get a refund. What a ridiculous policy. 4 months of back and forth with this company trying to resolve the issue. When they finally decided it's "Resolved" they offer me a reship or refund. I ask for a reship, and they say the product is not longer in stock and "my" robot that was sitting in their warehouse has been sold to someone else.

The whole support system is a joke. Every time you message or call you have to repeat every single update to a new "support" agent. I can only presume the support team have been outsourced, as they have no power to do anything other than escalate it. You'll spend your whole time following up with them looking for updates, instead of them proactively keeping you in the loop. At one point a support agent blatantly lied to me telling me it was shipped, when I asked for a tracking number he backtracked and said it actually hasn't been shipped and he doesn't actually know whats happening. Whole process was bizarre.

Unbelievable company, avoid like the plague.

Nothing but trouble with both units been warranted 3 times for the mop and still failed again .2x for the robot vacuum to be replaced from faults and again now doesn't return 99% of the time and wjembit does never charges so I have to clean it everyday since wont has or started never buy roomba I will tell everyone I know how bad of product

2 Broken Brava Jets. 2 X 2 hour phone calls. Multiple unanswered emails.
Disaster

TERRIBLE PRODUCT DO NOT BUY! Only had it for 4 months. wasnt happy with it as skips places, bin always says it is full but it is practically empty, the bogus non hair wrap technology means all hair gets wrapped on every smallest part of the hoover. I spend cleaning this hoover for longer than actually hoovering my entire house with handheld hoover. Trying to get my money back but computer says no so I am starting to post reviews. I wish I looked at trustpilot before I bought it! Very disapointed!

DO NOT BUY!!! Doesn’t work after a few months & absolutely shocking customer service. Told to send back to them and returned with no repair done. Wouldn’t surprise me if this company went bust as so many bad reviews- wish I’d seen these before I purchased.

the most useless device I have in the house even though it is one of the most expensive. I've been using it for three years and I still can't understand how there are so many mistakes in one device. the worst navigation, the worst execution of commands, whenever you ask him for something specific, he throws an error. you can use it if you take it to the room you want to vacuum and turn it on. of course, don't expect it to recognize the room from the map, he read the new space, go to the zones you've marked to avoid. horror horror I will never buy their device again. not to mention the fact that we bought the device and as soon as we opened it and turned on the mapping, it threw out some error that is a factory error and we took it to the store on the same day and they didn't give us a new one right away, but we had to wait for them to test it in service and only in 3 days they called us to get a new replacement device (so it's not the original packaging, but the service packaging). Not recommending at all!!!

Bizarre. Can only return an order by calling them. Within office hours they've left me waiting for an hour and 35 minutes (!!!) before picking up the phone. Other option is to do it in your account, but only if you had created an account before (!?) you purchased the roomba, otherwise your product doesn't register. And no, there's no option to add it later.

The vacuum itself is just not up to standard. You pay 700 euro's for a device that keeps getting stuck on the same spots, can't navigate to it's homestation, and will just forget where on the map it is. For example, it cleans the hallway, then tries to travel to the kitchen, and end up in the study. It then doesn't understand what happened, and goes into 'dumb' discovery mode bumping into everything until it's empty.

It's simply unusable, I can't leave my home and trust the J7 will complete it's round, what's the point of a robot vacuum then? We have a single story appartment without treshholds, rugs, or cables, it really can't get any simpler. Very disappointed to say the least.

Oh gorrrd they are awful. I have persisted with my irobot for six months or so, but its erratic behaviour and now its complete inability to let water down to mop mean I at last braved irobot customer service. After three of four frustrating chats (you get cut off after five minutes, and the agents don't usually reply within that time) I was promised a replacement. I must send the broken one back first, though. OK what's your address? No, not like that, you must wait for a label. Four days later: where's my label? There is a bug so we can't make one. Oh ok when will it be fixed? We don't know at all. Oh ok just send me a replacement then. No we can't. Oh ok I'll just post it then. No you can't. Oh ok do you have a supervisor or any escalation procedure? No. I so regret throwing my hat into this particular ring.

Horrible product. Doesn't work a lot of the time, i have to start preparing the cleaning about an hour before I want it to start because multiple connectivity issues, need to restart it multiple times. When it reloads cleaning fluid it drains to the floor most of the time and it ruined my hard wooden floors. Im incredibly disappointed and will never again purchase anything from this brand. Incredibly frustrating.

The absolute worst company to deal with. A product that costs over $500 to buy and is not working and all customer service does is give you a run around. Basic troubleshooting did not work and they refused to take item back to fix or replace. Go with anyone but irobot. Truly an awful company

Good robot but poor customer service. No on replies to my email, UPS delivered my order to the parcel shop while I was waiting at home.

I have a defective product, and the support form to get technical assistance on the website doesn't work.

PLEASE please avoid iRobot products, I ordered a Roomba Combo j9+ Robot Vacuum and Mop, and received one but it was defective in that the units door would not close. I returned it and was told I have to carry the heavy box to a UPS drop off point.

I wouldn't get a replacement until the defective unit was received by iRobot.

A 2nd one came and it to was defective and damaged and so again I had to return it, I am in my late 60's and the box is heavy.

I contacted iRobot and stated that after reconsidering I wished a refund. They stated it would take 14 days.

A week later I received another blooming Robot, which I asked previously NOT to send.

I complained to iRobot but they stated that I again will have to get the heavy box and return it, and still wait up to 14days for a Refund once they receive the item back.

This is 6 weeks I have been out of pocket and possibly 8-9 weeks before I get my money returned.

Their customer service is really bad, so please go grab a Roborock, "Brilliant"

iRobot j7+:
Good robot, but as good as non-existent customer service: Simply impossible to get through the helpdesk both via phone and mail.

I purchased S9+Irobot and three year extended warranty. The vacuum was problematic from the start having navigational issues. The techs stated I needed to wait (2 months) for a system upgrade. I only used the vacuum a few months before it decompensated not following through on commands and kept empyting the bin. I received a lot of run around in trying to get the issues resolved, but they were not able to. I was then told the S9+ vacuum is discontinued. Rather than refunded my money or offering a newer model the supervisor stated they would only be able to send the J5 model which is a lot cheaper in price, has poor reviews, and is not efficient at all! So I am out $1300 and left with a robot that only worked a few months. For a multimillion dollar corp, they are scum! I am appalled as to how they breached the contract and sold a lemon of a vacuum without offering a fair resolution. Buyers be aware!

Absolutely terrible customer service! Ordered back in oct product was delivered 24th Oct and left on doorstep no fault of there's whatsoever but trying to get a refund has been a absolute joke! I'm quite glad I purchased through klarna and not paid outright! Customer services asked me to lift the charge back on klarna so they could refund me and I've had a complete run around from them for weeks. Luckily klarna has put the hold back on as they have stated irobot are misleading the consumer policy by asking customers to lift the hold before they refund. Reading through all the bad reviews I'm actually glad someone stole it off my doorstep. Please avoid and purchase through a decent company.

This company is truly awful, the worst company I have ever come across. Having taken them to the Citizens Advice, my file was to be transferred for deliberate and intentional breaches of consumer protection laws. They they then, and only then, offered a 50% refund for a product that never worked from the start. Do not buy from these guys.

We bought the J9 unit in the latter part of March of this year, broke down 4 months later. We had to return it to the "service center" and after several days, they shipped it back to us in worse condition than when we shipped it. Called their "customer service" and was instructed to ship it back to them. Going on week two with no unit nor updates. Called the company several times only to get the scripted apologies for the inconvenience. Avoid this company at all cost unless you just enjoy absolute frustration and getting the run around. Definitely do not recommend iRobot.