I have had an Irrigatia solar water pump for more than 10 years. In that time, I have replaced parts twice. Each time, Ihave received excepotionally friendly, helpful, and prompt customer service.... See more
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My Irrigatia Sol24 stopped working after 3 summers and I therefore reached out to Irrigatia support to see if they had any suggestions. Shout-out to Mr Evans who answered all my stupid questions (ther... See more
Wonderful customer support! We bought the Irrigatia Sol C24 in 2017 after looking at them at various flower shows over the years - wish we had bought it sooner. The system keeps our pots on the pati... See more
Although disappointed the two units failed after one and two seasons, the after sales service has been superb. I'll single out George on the helpdesk for being such a great help and a true asset to th... See more
Company details
Contact info
Norwoods, Long Drax, YO8 8TA, Selby, United Kingdom
- 0333 301 0415
- enquiries@irrigatia.com
- www.irrigatia.com
Stops working after 4 summers.This would have been the 4th or 5th…
This would have been the 4th or 5th summer using the Irrigate unit. It won't start. I have followed every bit of online advice I can find and requested technical support (by ringing, by online contact form). No response.
Don't buy one of these unless you can afford to replace it after 4 years.
5 May 2022
Unprompted review
Reply from irrigatia.com
Hello Mr Morefield. My apologies for the late reply, but we weren't aware we "had" a trustpilot page until recently, and have only just claimed the listing so we could respond to reviews. When looking into this I can see that you messaged us on the 5th May, which was the same date this review was posted. I can see that we responded the same day, and messaged you several times to resolve the issue. I can see that the issue was identified and resolved on the 6th May. If you need any further assistance nearly two years on, please don't hesitate to contact us. Kindest regards, Bradley.
I purchase a C24 system around 3 years…
I purchase a C24 system around 3 years ago but only used it for one season. Setting it up this year, I found the pump wasn't running so contacted Irrigatia on a Saturday morning.
I was told someone would contact me on Monday, however I received an email on Sunday from George who was so helpful and really knows his stuff. He sent me a new pump but that didn't sort it out, so then he sent a new pcb board for it.
The system is now up and running again, I was amazed that there was no charge for the replacement parts and can't thank Irrigatia and particularly George for sorting the fault out so promptly.
I wouldn't hesitate to recommend this product and thank you for going above and beyond with your customer service.
George is a real diamond, thank you
31 July 2021
Unprompted review
Reply from irrigatia.com
Hell Ms Lord, sorry for the late reply, but we weren't aware we "had" a trustpilot page, and have only just claimed the listing, which gives us the ability to respond. Thank you for the lovely review. We pride ourselves on our products first and foremost, but our support is an exceptionally close second. I'm glad you had a good experience with us. Kindest regards, Bradley
C24 Solar Irrigation System
I recently purchased a C24 irrigation system for my greenhouse from this company. The build quality seems excellent although I have not yet set it up to water the greenhouse just yet. However, during my trial "setting -up" I had a few teething problems and needed some technical assistance. I contacted this company via their on-line form and then waited for assistance. I had a reply within a couple of hours, and this was on a Sunday evening of all times! I was amazed, not only by the speed of reply on a Sunday but also the quality of genuine concern and assistance given to me by George. He was most helpful and filled me with confidence that this is a company with "second to none" excellent customer service and care. A couple of emails later, and a new set of batteries were in the post to me, free of charge. Not only was this ever so generous and re-assuring, but I also feel confident that if this doesn't resolve the teething issue I was experiencing I know that further help and assistance will be on offer. This company has re-affirmed my faith that excellent customer care does exist, it just has to be sought. I have found it in "Irrigatia" and highly recommend this company and their products to others who may be wanting excellent service and products. Thank you guys, especially George for being so helpful.
28 June 2021
Unprompted review
Reply from irrigatia.com
Hello Alan, sorry for the late reply, but we weren't aware we "had" a trustpilot page, and have only just claimed the listing, which gives us the ability to respond. George truly is a gent, and our resident inventor. So I know you would have been in good hands. Thank you so much for the review. Kindest regards, Bradley
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