Irwin Jones Estate Agents Reviews 15

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Estate Agents
  2. Business administration service

Written by the company

We are totally committed to delivering a straight forward service focussed solely on your needs. Our property managers are ARLA accredited which means you will receive not only the best service but also up to date advise based on the evolving regulation changes. We thrive on good customer service and put your needs first.


Contact info

3.2

Average

TrustScore 3 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m not usually one to write reviews

I’m not usually one to write reviews, but I can honestly say these are one of the best agents out there. They’re honest, reliable and trustworthy. I’ve been a tenant with them and now a landlord renting my house through them! I wouldn’t go to anyone else.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Service

I have dealt with Irwin Jones before and recently and I found them to be an extremely competent estate agents who have handled my case with the upmost professionalism. The staff there were most helpful in dealing with everything I needed in order to get a roof over my head, honestly I couldn't fault them.
I must add I read and ignored some older reviews all done on the same date accusing Irwin Jones of being scammers, those reviews in my opinion are absolutely rubbish!
Big thanks to Irwin Jones and hope to have dealings with you again in the very near future

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Best agents

Irwin Jones Estate Agents have truly been a lifesaver for us. We were on the hunt for a new home, and they managed to secure a property for us in just a week. The previous tenant had left the place in disarray, but the team went above and beyond to ensure it was cleaned up within hours. Their caring approach makes them highly recommendable.

17 January 2025
Unprompted review
Rated 1 out of 5 stars

Irwin Jones Estate Agents is a scam!!!

Irwin Jones Estate Agents is a scam!!!! They do not return deposits and are absolutely operating a scam. A friend of mine has yet to receive his deposit, despite being assured since August that the cheque was sent. I would advise against renting an apartment through Irwin Jones Estate Agents.

Do not rent with them for your own benefit!!!!
Terrible and disgusting agent!!!

31 August 2024
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!

This agency is nothing but a fraud! Beware of them!. It’s over two months my brother moved out of his apartment now and he is yet to receive his deposit. Also, deposit was never insured.

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam Agency - Withholding Deposit and Providing False Information

I have had an incredibly frustrating and disappointing experience with Irwin Jones Estate Agents. I moved out of my apartment nearly three months ago and am still waiting for my deposit refund, which they seem intent on withholding despite multiple requests. They initially tried to deduct an excessive amount for cleaning, which I contested and managed to reduce. They then promised my deposit would be returned within 3-5 days. When that timeframe passed without payment, they claimed it would clear by midday the next day.

After several more follow-ups, they even stated they had confirmation from the bank that the payment had been made, yet here I am, three months later, with no refund. It’s becoming clear that their intent is to avoid paying my deposit back altogether. This agency is deceptive, unprofessional, and willing to lie about payment statuses to avoid fulfilling their obligations.

If you’re considering working with Irwin Jones Estate Agents, I strongly urge you to think twice. Their handling of deposits and their misleading communications are unacceptable. Save yourself the stress and avoid this agency at all costs.THEY ARE SCAMMERS!!

2 October 2024
Unprompted review
Rated 1 out of 5 stars

BIG BIG SCAMMERS…

I'm extremely disappointed with Irwin jones estate agents . My friend has been waiting for over two months to get his rent deposit returned, and despite multiple emails sent, they have ignored all attempts to resolve the issue. Their lack of communication and professionalism is unacceptable. I would not recommend working with them if you value reliability and accountability. And also if you don’t want to get ‘’SCAMMED’’

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Being new to the world of properties…

Being new to the world of properties and starting with our first venture, we knew we were in safe hands with Dimple and her team from the off. Great communication, speedy responses, clarity on what we needed to do and what Irwin Jones would take care of. Everything went to plan with only 15 mins between our first property and handing over keys to new tenants. Wow! Amazing service and would highly recommend the services of Irwin Jones. Thank you so much.

29 October 2020
Unprompted review
Rated 5 out of 5 stars

I have never spoke to a Estate agent…

I have never spoke to a Estate agent who was as helpful and polite as Dimple and did everything possible to enable us to get a property in Hull. Great advice. Would definitely recommend.

28 October 2020
Unprompted review
Rated 5 out of 5 stars

IRWIN JONES - quick, efficiant, helpful and friendly !

I came accross Irwin Jones Estate Agents when looking for a properties in the Midlands and up North. I found them to be quick, efficient and very helpful. I mainly spoke with Dimple and found her to be extremly pleasant, it was a pleasure speaking to her. I only had to explain once exactly what i was looking for and they clearly understood. The 1st day of viewings i was shown numerous properties all fitting my criteria, it was honestly difficult having to just pick one. The aftercare from Irwin Jones is also fantastic, they dont just deal with buying or selling, I now also use them to manage my properties and have full confidence that they are being well looked after. I highly recommend Irwin Jones to anyone!

26 October 2020
Unprompted review
Irwin Jones Estate Agents logo

Reply from Irwin Jones Estate Agents

Thank you for your kind words, we appreciate your feedback and glad to see you have been happy with the service provided.

Rated 5 out of 5 stars

Never met an estate agent that is so…

Never met an estate agent that is so helpful, honest and trustworthy!! I got recommended Irwin Jones by a friend. After a bad experience from previous estate agents I was quite reluctant but throughout my experience with Irwin Jones I was constantly assured and put at ease. They gave me a lot of confidence, the service was outstanding and they done everything I wanted to perfection! Highly recommended!

27 August 2020
Unprompted review
Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Irwin Jones based on recommendations and I've got to say they are by far the best. Customer service is amazing and they are very helpful. I would highly recommend Irwin Jones for anyone looking for an estate agent! I have already recommended them to my friends and family and have a family member who has also started using them!

11 July 2020
Unprompted review
Rated 5 out of 5 stars

Amazing service! Will definitely recommend

I rented a property from Irwin Jones and it was smooth sailing from start to finish. The team are really professional, very helpful and super honest. I've rented many times before and this is one of the best experiences I have had so far. Keep up the good work

11 July 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look