Isabella Oliver Reviews 1,256

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the products, often highlighting the great quality, good fit, and comfortable materials. Many appreciate the ease of ordering online and the overall design of the clothing. However, some people were dissatisfied with aspects of the delivery service and order fulfillment. Several reviewers reported issues with long delivery times, items being stuck in customs, or receiving incorrect items after a return. There were also concerns about high import charges for international deliveries.

What people talk about most

Product

Customers had positive experiences with product quality and fit. Many reviewers praised the excellent... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the excellent quality... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the speed of delivery, often... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy and praised... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress I ordered was great. Nice material, size was good (size 2, normally I wear 36). No plastic packaging which I really appreciate. The delivery was really fast too. The only thing was the extor... See more

Company replied

Rated 4 out of 5 stars

good delivery cant say much about dress as for dil and need to give it to her

Company replied

Rated 3 out of 5 stars

I bought the overbump maternity boyfriend jeans. The cotton is great and comfy over the bump. The cut and style is fine too but sadly the back around the bum area is baggy and gathers in an odd shape... See more

Company replied

Rated 5 out of 5 stars

Great maternity range, very easy to find what you're looking for and be tempted by lots of other lovely things!

Company replied


Company details

  1. #9 of 11 best companies in Maternity Shop
  2. #532 of 621 best companies in Clothing Shop
  3. #229 of 258 best companies in Ladies' clothes shop

Written by the company

Isabella Oliver is a London-based maternity brand, with a focus on environmental, ethical and sustainable style, that you can wear throughout your pregnancy and beyond. Our collections are defined by phenomenal eco-friendly fabrics that fit, flatter and grow as your body does. Our clothes are designed for you, designed for good. Recently recognised as a ‘Best For The World™’ B Corp, we are proud to be the highest scoring Fashion B Corp in the UK and second highest in Europe, coming in the top 5% of all B Corps globally. We have also received a 2021 United Nations Global Action Award for our leadership in sustainability.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

Amazing dress and quality

Amazing dress and quality.

Very fast shipping; wonderful online store for pregnancy clothes.

17 August 2022
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Reply from Isabella Oliver

Hello, thank you very much for your review and lovely feedback, we really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Lovely clothes for Pregnancy...

I have bought two dresses for my daughter who is pregnant. Both have been very successful, good generous size. Lovely material. Delivery was good on both occasions, dresses in tissue paper and carefully packed. Very pleased with this company both for their service and more improtantly because their ethics.

16 August 2022
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Reply from Isabella Oliver

Hello, thank you very much for your review and such lovely feedback, we really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

Buying the gift card was easy and…

Buying the gift card was easy and transparent. The delivery was a day late and seemed to be "out of control' with many messages that it would arrive soon and then nothing and the next day another delivery time given. It did arrive and was greatly appreciated DHL just seemed not as efficient as I am sure everyone would have liked.

4 August 2022
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 1 out of 5 stars

Buyer Beware

Got my dresses and they didn't fit correctly... unfortunately I didn't read the fine print and went on summer vacation. I just tried to return for a different item and there are no exceptions to their 21 day return policy. Too bad the customer service doesn't match their quality of material...

28 July 2022
Unprompted review
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Reply from Isabella Oliver

Hello Cori
Thank you for your honest review - I can't identify you from your review so I am unable to look up the details of your order as we do offer some flexibility and store credit if your return is out of the returns period (and we do give you another 7 days on top of the 21 if you let us know) - if you want to contact us at theteam@baukjen.com, I would welcome the chance to look in to the details of your order and try and assist if possible.
With kind regards, Suzanne

Rated 5 out of 5 stars

Great quality clothing. An excellent find!

Lovely material and cut to all clothes. Sizes were spot on. Very happy with my purchases and will be back to buy more.

24 July 2022
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 5 out of 5 stars

Colour not as first image which must be…

Colour not as first image which must be edited to look more red/pink which is a shame. Colour in the picture if just the dress is more accurate, so more toned down and the blue. Gorgeous dress otherwise and comfortable fabric so I have kept it even though its not the colour I was after

24 July 2022
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 5 out of 5 stars

Excellent customer service 🤩

Excellent customer service 🤩
Ordered a dress for my pregnant daughter & had it sent straight to her address in Hertfordshire via EVRi but there was a problem with delivery & parcel declared “lost” - Isabella Oliver immediately arranged a replacement order & hopefully my daughter will receive her dress very soon.

22 July 2022
Rated 5 out of 5 stars

Isabella Oliver is my go to brand for…

Isabella Oliver is my go to brand for stylish, ethical and comfortable maternity wear. This dress doesn’t not disappoint and was perfect for the heatwave we had. The material is so soft and the print is stunning

22 July 2022
Rated 4 out of 5 stars

Overall pleased with purchase

Overall pleased with purchase, but the built in 'bra' is really so tight it actually hurts quite a bit whereas the rest of the dress fits correctly. The bra bit doesn't give any support but is really tight around very top of waist.

22 July 2022
Rated 5 out of 5 stars

Fast shipping and great customer…

Fast shipping and great customer service!

22 July 2022
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 1 out of 5 stars

Clothes arrived went and smelling…

Clothes arrived went and smelling moldy.

While the box was dry, all the clothes arrived damp and smelly. After two-ish weeks of waiting it was incredibly disappointing.

16 July 2022
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Reply from Isabella Oliver

Hello, I have contacted you via email seperately to this review to get this resolved for you. We are really sorry this is how you received your order, this is not how this order left us and is definitely not the standards we drive to hard to provide our customers when they receive their orders. I look forward to your response and getting this complaint resolved for you as soon as possible. Kind regards, Rachel.

Rated 5 out of 5 stars

Subscription review

I’ve had a round of subscription clothing, and I love it! I’m 30 weeks pregnant, and feel like it’s been ages since I was wearing things that looked and felt nice… feels like a bit of a return to normal humanity. Everything’s great quality, and a nice fit (with some room still to grow!). The only problem is going to be returning the clothes…!

16 July 2022
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Reply from Isabella Oliver

Hi. Thank you ever so much for your fantastic 5 star review. We really do appreciate you taking to time to review us and leaving such positive feedback.
Many thanks, Gregg

Rated 1 out of 5 stars

Beware returns from the US

I returned my dress by mail on May 30 2022. Today is July 14. I have not heard anything back from the company regarding my refund. I hope i get a response to my email inquiry soon!

15 July 2022
Unprompted review
Isabella Oliver logo

Reply from Isabella Oliver

Hello Anna
Thank you for your honest review - would you be really kind and email us at theteam@baukjen.com so we can investigate what has happened to your return and refund - apologies as I haven't got enough information here to assist.
With kind regards, Suzanne

Rated 5 out of 5 stars

Accurate Sizing

Very happy that the sizing guide is accurate and consistent across the various items. First experience where I have nothing to return!

30weeks, size 3 - 5'7", 34D, 185lbs (pre-pregnancy - US size 4/6, 34B, 145lbs)

12 July 2022
Isabella Oliver logo

Reply from Isabella Oliver

Hello, thank you very much for your review and lovely feedback, we really appreciate it! Kind regards, Rachel.

Rated 4 out of 5 stars

Good overall experience but refunds a little slow

Good overall experience & nice quality clothing. However, refunds could be quicker. 14 working days is quoted which is almost up & I’m still waiting.

29 June 2022
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Reply from Isabella Oliver

Dear Laura

Thank you so much for taking the time to give a review! We are sorry that you have waited longer than expected, however I can confirm your refund has now been processed - You will receive a confirmation email shortly.

Please allow 3-5 working days for this to process

Warm Regards

Rated 5 out of 5 stars

Beautifully packaged

Ordering was straight forward and the delivery was quick with good communication. The parcel arrived beautifully presented.

21 June 2022
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Reply from Isabella Oliver

Hello, thank you very much for your review, we really appreciate it! Kind regards, Rachel.

Rated 5 out of 5 stars

pre-loved top for my daughter…

Ordered a pre-loved top for my daughter as the stuff on the website looks lovely but we wanted to check the quality and fit before buying any more as it's not the cheapest.

Came quickly, in great condition, beautifully and sustainably wrapped. Fabric was very comfortable.

Only thing about preloved maternity clothes you should remember (which is obvious really) is that someone has probably worn it to the 9 month stage, so if it's stretchy then the waist might be a bit loose for earlier stage pregnancies!

We will definitely be ordering more.

17 June 2022
Isabella Oliver logo

Reply from Isabella Oliver

Hello. Thank you so much for your great review and lovely feedback, we really appreciate it! Kind regards, Rachel.

Rated 3 out of 5 stars

For first order poor communication

For first order poor communication, infact no communication of my delayed delivery. I had to call them 3 times, where I wasn’t given any information on when I’d receive m order. For my second order I ordered a dress in advance of it being available, they stated I’d be charged on delivery in a months time but charged me immediately. Nice clothes, poor service.

15 June 2022
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Reply from Isabella Oliver

Thank you for the feedback we appreciate it, sincere apologies for the poor communication and service you received this not quality of service we aim to give our customers. In terms of pre order items we do mention on the phone and the website that payment is taken straight away so that customers have a choice if they want to pre order or wait until the stock is in. But we understand your frustration with the delayed order and not being updated straight away and we are working hard on improving this. Wishing you all the best Damar.

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