iScooterGlobal.UK 

I love the iF1, it’s quick, suspensions really good and people stop me in the street to ask about it. There was a delivery delay a they forgot to send the free gift, but they’ve fixed that. It’s a cracking scooter for the price. I bought the i9 6 months ago then bought the iF1 in June an I wish I’d bought the iF1 right away an saved time and money.

Happy with the scooter so far and the company have been great to deal with very easy to contact

Truly amazing product and a great buying experience. I can’t recommend this company highly enough. I am so please with my U4 Bike. I am disabled and it’s so handy to just pop to the shops. Clear communication from the whole team at all times. If you’re looking for an e-bike or Iscooter Buy from this company.

U4
Loving our U4's
Had an issue with removing the back wheel to fix a puncture, all sorted now.
Karl in the support team was so helpful and sent me step by step videos on how to remove the wheels
Thank you Karl

Slightly Disappointed

I recently received my iScooter iF1 and have been using it regularly. Overall, I'm really impressed with it. The build quality feels solid, it's comfortable to ride, and it's been great fun so far. It handles well and does everything I need it to. The only reason I'm not giving it 5 stars is because I bought it after seeing the advertised top speed of 38 mph. In reality, the fastest I've been able to get it to go is around 28 mph. While that's still quick enough to be enjoyable, it was disappointing because the higher advertised speed was a major factor in my decision to buy it. Despite that, I still think it's a brilliant scooter and I'm enjoying owning it. I just wish the advertised performance had matched the real-world experience, as it will always leave me with a slight sense of "what could have been."

Outstanding customer service,their was a slight delay to my order due to high demand on the scooter i picked,i messaged to say it was a birthday present and the company went high and low to make sure my child has the scooter on their birthday,I was given regular updates regarding my order,fantastic customer service,I will definitely be ordering again.

I'm nearly 75 years old.I'm very happy with my new scooter .It's gets me out of the house.

Very good customer service. Very helpful and can’t fault them enough. Had an issue with an order and they sorted the issue for me very fast.
Ordered a scooter back in 2024 and again this week and each time they’ve been helpful.

My charger arrived dead on arrival. Luckily, customer support was on it - sent out a brand new replacement immediately. Great service.

Outstanding customer service and customer support. So glad I bought my daughter’s scooter from iscooter. Always very helpful and nothings an issue they can’t fix. Helped me out massively over past few months. 10/10

Fantastic service. Found it very easy to order and their customer service were responsive. Would recommend!

Seamless buying process and delivery was bang on time. Been riding the scooter for a month now and honestly hasn't given me a spot of trouble.

Fantastic Customer Service and Fast Support!

I recently experienced an unexpected issue with my iScooter, which is always frustrating, but the company's response was absolutely flawless. From the moment I reached out, the communication was incredibly smooth, helpful, and polite.

They quickly diagnosed the problem and promptly sent out the replacement parts I needed without any hassle. It’s rare to see a company stand behind their product so efficiently. Exceptional post-purchase support—I highly recommend iScooter!

1 Star – Misleading Delivery Times and Poor Customer Service

I would not recommend iScooter based on my experience.

The website states delivery within 1–3 working days, which was a major factor in my decision to purchase. I placed my order on Tuesday, and by the following Monday it still hadn’t been delivered. The tracking showed it was still sitting at the main hub with no meaningful updates.

When I contacted customer service, I was told that orders take 24 hours to process and that the 1–3 working day delivery estimate only starts after processing. This is not made clear on the website and means the advertised delivery timeframe is unrealistic.

I also tried contacting iScooter directly. The customer service phone number simply rang out with no answer. The courier contact number provided by iScooter was just a mobile number, and nobody answered that either.

Had I known the true delivery times, I would not have purchased this scooter as it was intended as a birthday present for my son. Because of the delay, I missed his birthday.

Overall, the delivery estimates appear misleading, communication is poor, and customer service has been extremely disappointing.

I ordered a scooter, the scooter has not been receive. The company is not offering me my refund. They are passing my case from one personal to another and I am not getting anywhere. Do not give this company your Money!! You will loose it. SCAM

Scooter itself is perfectly fine, no complaints there. But the delivery communication was pretty poor... I had absolutely no idea what day it was actually going to show up.

I had no problem picking what I wanted easy accessible website with valuable information it did take a while to arrive at my destination but it arrived so there’s not much complaining unfortunately due to medical reasons I had to return it nonetheless the refund was granted on the same day which just shows how easy the whole process was.

it was good and the scooter had airless, was reasonably fast and had a surprisingly long battery life for £208. it’s good quality and probably will purchase later in the future again

I had problems with my sons scooter spin emailed for support, iscooter communicated very promptly and never left me waiting, I got the scooter repaired and they reimbursed me without any hassle would recommend

Excellent customer service from iScooter. When my scooter developed a fault, Karl and the support team were very helpful and professional throughout the warranty process. They kept me updated, arranged a replacement part, and provided goodwill compensation for the inconvenience. I appreciate their support and commitment to resolving my issue. Thank you, Karl and the iScooter team!