I See Me! Reviews 

122
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the personalised books, highlighting the beautiful stories, vibrant illustrations, and special custom details that delight children and families alike. Many people also mention that the items make perfect gifts for birthdays and special occasions, arriving quickly and matching their expectations. However, some reviewers were not happy with the delivery service, noting that packages were delayed, tracking numbers did not work properly, or items went missing in transit. Additionally, a few customers mentioned minor issues regarding the book covers feeling a bit flimsy or lacking sufficient protective padding during shipping.

What people talk about most

Product

Users describe positive interactions with product, finding the personalized books to be a delightful and... See more

Quality

Clients share positive opinions on quality, frequently praising the beautiful personalized stories and superb... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. Many reviewers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really happy with my purchase. Very easy to use software and I did the Aunty book and the words were lovely for my little 1 year old nephew and will last him through his childhood. Was really grateful... See more

Company replied

Rated 5 out of 5 stars

The book is absolutely delightful. Beautiful story, gorgeous, colourful pictures and the quality of the book itself is superb. The only downside would be the price, but it’s a baby keepsake and the... See more

Company replied

Rated 5 out of 5 stars

I’ve just received a personalised book for my grand daughter’s birthday I was so impressed wasn’t sure what to expect as I haven’t dealt with your company before Totally recommend your books to all

Company replied

Rated 5 out of 5 stars

Thank you for a quality product that our grandaughter just loves, she reads it everyday. Uploading the photographs was very simple. The story line, images and text creates a very personal touch. Deliv... See more

Company replied


Company details

Written by the company

Welcome to I See Me! where we provide the highest quality, most personalised children's books available. We opened for business in May of 2000, after a year of active product development. My husband Allan and I received a personalised book as a gift for our first son in 1998. While we loved the fact that it was personalised, we thought that the illustrations could have been much better and the story more customised to the child. Thus I See Me! was born. We are pleased to say our books have become popular among celebrities including Courteney Cox, Brooke Shields and Jessica Alba. The goal of our books is to show each child how absolutely unique and special he or she is, to teach the child how to spell his or her name, and to build vocabulary skills. We hope that you enjoy the books!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(122)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy way to order a great gift

The website was easy to use. We appreciated being able to review what we were about to order. The book arrived in good time and it was just like what we expected.

3 July 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Absolutely thrilled

No words to express how grateful and thankful I am for this amazing book! Beyond all my expectations. It is absolutely beautiful and I will definitely be sharing your details with family and friends. Thank you so much

12 June 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

I ordered Goodnight Little ***** as a gift for my Grandson.

I received my personalised book as a gift for my Grandson, and it eventually arrived. I am truly thrilled by the product. It was so sweet it made me cry. I cannot thank you enough for this soon to be new treasure that I will add to his growing library.

14 June 2024
Unprompted review
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 1 out of 5 stars

This item never arrived

This item never arrived. It said 15 days delivery, on day 20 we reached out and were advised to wait another two weeks. I messaged one week and six days later and was told to wait another day. Still waiting to get a refund.. I definitely wouldn't order this as a gift as it won't come on time, if at all.

1 May 2024
I See Me! logo

Reply from I See Me!

Thank you for sharing your feedback with us.

We are very sorry to hear that your delivery did not go as smoothly as it should have.

While we do our best to ensure books arrive in a timely manner, unexpected and unpredictable delays unfortunately can still happen. When they do, we are always just an email or phone call away and more than happy to help.

We do show that you reached out to us on May 22nd and we asked you to verify your delivery address in which we issued a replacement order that same day and to reach back out to us on June 11th if the replacement order does not arrive. We do show that a full refund was issued.

Warm Regards,
I See Me!

Rated 5 out of 5 stars

So worth the money!

I just received my book and it is AMAZING! I didn’t have huge expectations, I thought it would just be a simple but cute book with the photos I added, but I was so surprised with how gorgeous it was! The illustrations are BEAUTIFUL and the little story is so so cute. I loved that mine and my nieces names were included on every page and how personal it made it. Will definitely be ordering again if I have another special birthday to buy for!

6 May 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Book is everything expected

Book is everything expected - our cranddaughter will love it

29 March 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 4 out of 5 stars

Nice book, careless postage

Nice book, appears good quality however I deducted 1 star as I didn't appreciate the lack of care in postage.
Including postage this book was almost $60, that's not a cheap purchase and while luckily the book arrived with no damage, it was only in a cardboard satchel, no bubble wrap, no padding.. if it was raining or we had a heavy handed postie it could have been a different story.
I encourage your company to put more effort and care in the postage department.

4 March 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Easy process

Easy process, the book arrived early and it looks beautiful. The drawing and colours are a lovely touch.

26 February 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Super quick and beautiful illustrations

Super quick and beautiful illustrations

10 February 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Lovely storybook that will become a…

Lovely storybook that will become a special keepsake

1 February 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 4 out of 5 stars

Lovely keepsake

I love the book and the blessings. Feel it is quite expensive though for its size and the small amount of personalisation.

29 January 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

I See Me - Snuggle Bunny

The book arrived quickly within 10 days. Ordered 26 Jan, Emailed me 1 Feb to advise shipping, arrived 5 Feb. Thankyou for great communication and quick service.
The book is well made and looks very nice. I really like the pictures and colours, they are as shown on the website. Bunnies look soft and gentle, background colours are bright, yet soft. It's a numbers book, about actions " Three times we both laugh, when we play peek-a-boo games". To enhance the number theme, it would have been better if there was also 3 things to count on the page.
Apart from that, it's a lovely book. The pictures of Snuggle the bunny, look the same as the soft toy rabbit I have bought to go with it. I'm sure this book and bunny will be a treasured gift.

5 February 2024
Unprompted review
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Star

A book about Blessings

10 January 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Happy customer

Ordering was easy item came quickly
And happy with product

2 January 2024
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 5 out of 5 stars

Loved the quality of the book and the…

Loved the quality of the book and the little details were amazing. My little one loved it.

24 November 2023
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 1 out of 5 stars

Inconsistent and now disappointed

Broken tracking link and have now received the wrong book.
Which most likely means I now won’t receive my book in time for my nieces first birthday

UPDATE: they offered either a replacement or a refund. I opted into the replacement because as mentioned it’s for my baby niece. Regardless of their response below I have not received any offical response indicating that my replacement was created and dispatched.
Have followed up multiple times with their CS and the last response was they don’t receive tracking information…. Funny considering there is miraculously tracking provided in their response to this review!

24 November 2023
I See Me! logo

Reply from I See Me!

Thank you for sharing your feedback with us.

We are very sorry to hear that your delivery did not go as smoothly as it should have and that you also received an incorrect book.

We do show that a replacement was sent out with tracking number MS0008796705.

Please don't hesitate to reach out to us by email if you have any further feedback to share or require support.

Warm Regards,
I See Me!

Rated 5 out of 5 stars

I love it

I love it

Easy to order & quick to arrive. So cute. Can't wait to give it to my grandson.

26 October 2023
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

Rated 3 out of 5 stars

The book is smaller that I thought it…

The book is smaller that I thought it would be and untracked postage was annoying. It ended up being delivered and left in the rain and all the pages are now rippled and water stain.

25 October 2023
I See Me! logo

Reply from I See Me!

Thanks for sharing your feedback with us.

We’re so sorry to hear that the transportation system didn't take better care of your order and it arrived damaged.

We are always just an email or phone call away and more than happy to help.

If you haven't already, please do reach out to our Customer Service at customerservice-au@iseeme.com and include 'TrustPilot' in the subject line along with your order number.

We look forward to hearing from you and appreciate your patience.

Warm Regards,
I See Me!

Rated 5 out of 5 stars
I See Me! logo

Reply from I See Me!

Thank you so much for taking the time to share your review.

Your kind words are much appreciated, and we look forward to assisting you in the future.

Best wishes,
I See Me!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look