Island Bathrooms Reviews 

144
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We went to Island bathrooms in Salisbury and had a consultation with Jamie L. We found the selection of bathrooms on display to be good and varied and of excellent quality. Jamie was great at helping... See more

Company replied

Rated 5 out of 5 stars

I was recommended to go to Island Bathrooms / Waterworks and they were brilliant. Both Alfie and his colleague were so friendly and helpful. They guided me through the process and made sure I had ev... See more

Company replied

Rated 5 out of 5 stars

First dealt with Island 7 years ago and was impressed with their "can do" attitude. Every interaction since, they have gone above and beyond. Customer service really matters to them. Kudos to Lorraine... See more

Company replied

Rated 5 out of 5 stars

Lorraine, our first point of contact, was incredibly helpful in tracking down a replacement soft close toilet seat from the bathroom renovations we did 10 years ago, with Island Bathrooms supplying a... See more

Company replied

Company details

  1. Bathroom Supply Shop
  2. Bathroom Renovator
  3. Home improvement shop

Written by the company

Since 1981, Island Bathrooms has been the trusted bathroom supplier for Bournemouth, Salisbury, and the surrounding areas. With over 40 years of experience, we provide many high-quality bathroom products. Our styles range from modern to traditional. We make sure every customer finds the perfect fit for their home. Our showrooms in Bournemouth and Salisbury have a wide range of baths, showers, sinks, toilets, and bathroom furniture. Our friendly staff is ready to give you expert advice. Additionally, our clearance centre and two warehouses provide fantastic deals on top-brand products. At Island Bathrooms, we pride ourselves on exceptional customer service, competitive pricing, and our commitment to quality. Visit us today to see why we have been a trusted name in bathroom supplies since 1981.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent visit to Waterworks

Jaye and Stacey were excellent who went above and beyond. They made us feel at ease and they were very helpful and knowledgeable.

10 July 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much Debbie, we’re so pleased Jaye and Stacey looked after you so well. It’s lovely to hear they made you feel at ease and were so helpful - that’s exactly what we aim for! Thanks again for your kind words,
Waterworks Bathrooms Team

Rated 5 out of 5 stars

Stress Free Bathroom Renovation

The thought of a bathroom renovation was giving me sleepless nights. However Island Bathrooms in Bournemouth changed all that. From the moment I spoke with Tonia in the showroom, I knew I was in safe hands. Tonia guided me through the design recommending me the perfect products whilst working with my budgets and needs. Simon then took me though the next stages making sure that all was suitable and doable before handing me over to Justin and his team who then oversaw the whole project.
We are delighted with everything.
Thank You So Much
We would defiantly recommend.

8 July 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much for the wonderful feedback. We're really glad Tonia, Simon and Justin helped make your bathroom renovation smooth and worry-free. It means a lot to hear you're so happy with the result, and thank you for the recommendation!

Rated 5 out of 5 stars

Superb experience

Stacey at Island Bathrooms was superb. She designed a beautiful bathroom for me and I am over the moon with it. She was so helpful and professional.

30 June 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much, Cathy, what a lovely review! We’re thrilled to hear that you’re over the moon with your new bathroom, and Stacey will be delighted to know how much you appreciated her help. Thank you again

Rated 4 out of 5 stars

Patient with customer and fitter

Patient with customer and fitter
Good knowledge

20 June 2025
Unprompted review
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Reply from Island Bathrooms

Thank you Sarah for your review! We're really happy you found the team patient and knowledgeable, it's exactly what we aim for.

Rated 5 out of 5 stars

Excellent and responsive service to…

Excellent and responsive service to client needs. We needed to change our bathroom (only 2 years old, also purchased from Island) to meet an unforseen change in the mobility of a family member. Ashley was brilliant, his knowledge of products that would satisfy the changed requirements was excellent, and we quickly identified an appropriate solution. This time around we decided to use SGS (a recommended installer) to fit the new bathroom. This too was a wise decision and we are very happy with our new bathroom. I commend Island bathrooms to anyone, the service and responsiveness is excellent. I would also recommend using SGS, the combination of great products and excellent installation is outstanding value for money.

4 March 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much, Russell, for your kind and detailed feedback. We’re really pleased Ashley was able to help you find the right solution so quickly, especially during such an important time. It’s lovely to hear everything went smoothly with SGS too, they’re a fantastic team. We truly appreciate your recommendation and are so glad you're happy with the new bathroom.

Rated 5 out of 5 stars

Ashley made simple of what at first…

Ashley made simple of what at first seemed a daunting exercise of agreeing on a design and selection of kit among a host of possible alternatives. Great service with humour and efficiency!
Huw & Sara

15 May 2025
Unprompted review
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Reply from Island Bathrooms

Thank you Huw and Sara, we’re so pleased to hear Ashley made the whole process simple and enjoyable. It’s wonderful to know you’re delighted with your new bathroom – that’s what it’s all about! Thank you again for the lovely feedback,
– Island Bathrooms Team

Rated 5 out of 5 stars

Many friends suggested Island Bathrooms…

Many friends suggested Island Bathrooms when I asked for recommendations about updating my rather odd shaped bathroom. Now, I know why. Lots of excellent advice and brilliant customer service. Very happy.

30 April 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much for your kind words. We’re really glad your friends pointed you our way, and even happier to hear you found the advice and service so helpful. Odd-shaped bathrooms are our kind of challenge! Wishing you all the best with your lovely new space,
– Island Bathrooms Team

Rated 5 out of 5 stars

Island bathrooms where amazing today so helpful service with a smile worked everything out for me brilliant

Excellent service worked everything out could not be happier

13 May 2025
Unprompted review
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Reply from Island Bathrooms

Thank you Alison, we’re so glad to hear you had such a positive visit! It’s lovely to know everything was sorted with a smile – that’s exactly how we like to do things. Thank you for your kind words,
– Island Bathrooms Team

Rated 5 out of 5 stars

Island bathrooms from… Becky and Martin

We recently bought a bathroom from island bathroom in Bournemouth. We had the lovely Paul Sutton design our bathroom for us. With his amazing help and guidance we now have the bathroom we dreamt off. Paul was incredibly helpful and kind to us. He knew what a tight time scale we was on to get our bathroom done before we moved into our new property and he made it happen. So thank you Paul for everything. Would highly recommend!

26 March 2025
Unprompted review
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Reply from Island Bathrooms

Hi Becky and Martin,
Thank you so much for your lovely review! We're absolutely thrilled to hear that Paul was able to help bring your dream bathroom to life, especially under such a tight timescale. He’ll be so pleased to know his support made a real difference. Wishing you all the best in your new home, and thank you again for choosing Island Bathrooms!

-- The Island Bathrooms Team 💙

Rated 5 out of 5 stars

Kirsty made the process so easy to…

Kirsty made the process so easy to guide me through the process and finalise details to plan and design my new bathroom, her knowledgeable advice professional service even when I wanted to revisit and adjust my original plans no quibble or trouble at all, sourcing items as requested thank you!

9 May 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much for your kind words! We're so pleased to hear Kirsty made the whole process smooth and stress-free for you. She's fantastic at what she does, and your feedback will mean a lot to her. We really appreciate you taking the time to share your experience – thank you again from all of us at Island Bathrooms!
– The Island Bathrooms Team 💙

Rated 5 out of 5 stars

We visited Island bathrooms Salisbury…

We visited Island bathrooms Salisbury today armed with a shopping list from our bathroom fitter. The plan was just to have a look around, as it is 12 years since we last updated our facilities. We met Kirsty who could not have been more helpful. She was highly professional, very friendly and guided us to make our choices. We left having ordered a bathroom that we will be proud of. Thank you so much for your help today.

8 May 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much for taking the time to leave this lovely review! We’re so pleased you popped in and even more delighted that Kirsty made such a great impression. She’ll be really pleased to hear your kind words! It's wonderful to know you left feeling confident and excited about your bathroom order – we can’t wait for you to enjoy the finished result.

– The Island Bathrooms Team 💙

Rated 5 out of 5 stars

Helpful, friendly experts

We have used Island in Salisbury twice in the last 12 months, firstly for our bathroom, and more recently for our shower room. Having been a bit apprehensive about using a bathroom company, and initially keen to source and order items ourselves - we ended up being very grateful to Island, and Ashley in particular, for their expertise, patience and excellent advice. It made our lives so much easier, and we are really happy with everything they did for us. Ashley also liaised direct with our fitter (the excellent Ken Beresford) which made things even easier. We would strongly recommend Island to others. Thank you!

31 March 2025
Unprompted review
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Reply from Island Bathrooms

Hi Daniel,
Thank you so much for your thoughtful review and for coming back to us not once but twice! We’re so pleased to hear that Ashley was able to make things easier for you both times – and we’ll be sure to pass your kind words on to him. It’s brilliant to hear everything came together so smoothly, and we really appreciate the recommendation. Thank you again from all of us at Island Bathrooms!
– The Island Bathrooms Team 💙

Rated 5 out of 5 stars

Excellent service

We purchased a bathroom sink and vanity unit from the Salisbury branch a couple of weeks ago and when we got home to fit it we realised the unit would not fit without extensive alterations.

Ashley at the Salisbury branch was totally sympathetic to our situation and kindly offered a credit note. We have gladly purchased another unit from the same branch and can’t wait for it to arrive.

I must say a big thank you to Ashley and Jamie who gave us such an excellent service throughout. Thank you

28 April 2025
Unprompted review
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Reply from Island Bathrooms

Hi Brian,
Thank you so much for your lovely review! We're really pleased to hear that Ashley and Jamie were able to support you so well and help turn things around quickly. It's great to know you've found the right unit and we hope you absolutely love it once it arrives.
Your kind words mean a lot to us – we’ll be sure to pass them on to the team in Salisbury!
Island Bathrooms Team

Rated 5 out of 5 stars

We used Island Bathroom 9 years ago and…

We used Island Bathroom 9 years ago and found them so helpful that it was obvious to us that we would revisit their showroom now that we have moved home. The showroom is full of room settings and the staff very knowledgeable. On two visits Kirsty was able to spend a considerable amount of time with us going over in detail what we required and was very helpful in guiding us through the various options. We left very satisfied with what we had ordered. Thanks very much Kirsty.

25 April 2025
Unprompted review
Island Bathrooms logo

Reply from Island Bathrooms

Hi Eileen,

Thank you so much for taking the time to leave such a lovely review! It means a lot to us that you chose to return after all these years. We’re so glad Kirsty was able to spend time with you and help make everything nice and easy.

We’ll make sure she sees your kind words - it’ll make her day!
Wishing you all the best in your new home, and we hope to see you again whenever you need us.
Island Bathrooms Team

Rated 5 out of 5 stars

Thank you so much Lorraine - great customer service!

Thank you so much Lorraine. I purchased a toilet from Island Bathrooms 7 years ago and needed to get a new flush. Lorraine, regardless of not being able to supply one herself, found all the information I needed to source it elsewhere. Now that's customer service that you don't see very often now so thank you!
Will definitely be back to order my new disabled suite from you later in the year.

25 April 2025
Unprompted review
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Reply from Island Bathrooms

Hi Suzanne,

Thank you so much for your kind words! We’re absolutely thrilled to hear Lorraine was able to help you — she’s a real star and will be so happy to read your lovely feedback.

It’s wonderful to know you’ll be coming back to us later this year -we’ll be ready to help when you are! Thanks again for taking the time to share your experience; it really does mean a lot.

Best wishes,
The Island Bathrooms Team

Rated 5 out of 5 stars

Brilliant help and service from Ashley…

Brilliant help and service from Ashley at Island Bathrooms Salisbury. We needed to replace an existing shower enclosure and Ashley very patiently went through all the options available to us. Thank you Ashley for your help. it is much appreciated

27 March 2025
Unprompted review
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Reply from Island Bathrooms

Hi Steve,

Thank you so much for your kind words! We're really glad Ashley was able to help you so patiently, he’ll be so happy to hear your feedback. It means a lot that you took the time to leave such a lovely review.

All the best,
Island Bathrooms Team 💙

Rated 5 out of 5 stars

Fantastic experience and service

From the moment we walked in to Island Bathrooms we knew we were in good hands. Paul took the time to really listen to our requirements, and helped us to visualise the bathroom we dreamt of. Great service and attention to detail all round, and we are absolutely thrilled with the end result. Thanks so much to Paul Sutton and the team at Island Bathrooms, we will definitely recommend!!!!!

15 April 2025
Unprompted review
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Reply from Island Bathrooms

Hi Jennie,

What a wonderful review, thank you! We’re so pleased to hear that Paul and the team helped bring your vision to life. It’s lovely to know you felt in good hands from the start, and we truly appreciate your kind words and recommendation.

Warm wishes,
Island Bathrooms Team 💙

Rated 5 out of 5 stars

Excellent service at Island Bathrooms

Having checked around several bathroom showrooms we went back to place our order at Island Bathrooms because we were so impressed with not only their products but their staff too, who were polite and friendly.
Paul Sutton, senior designer there, was so knowledgeable and helped us out with our queries and made suggestions to accommodate what would work best. Paul kept in touch every step of the way, so we never had to second guess anything.

28 March 2025
Unprompted review
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Reply from Island Bathrooms

Hi Keith,

Thank you so much for your lovely review! We’re really pleased you felt supported and well looked after, Paul will be so happy to hear your kind words. It means a lot that you chose to come back to us, and we’re glad everything went smoothly from start to finish.

All the best,
Island Bathrooms Team 💙

Rated 5 out of 5 stars

Richard Morant was particularly helpful…

Richard Morant was particularly helpful and pleasant
A fantastic showroom displaying great products in real settings

22 March 2025
Unprompted review
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Reply from Island Bathrooms

Thank you so much for your kind words! We're really glad to hear Richard was helpful and pleasant, he’s a star, and we’ll make sure he sees this.

Best wishes,
Island Bathrooms Team 💙

Rated 5 out of 5 stars

Excellent Company and Service

Great customer service from Paul and his team really helpful and informative when choosing giving lots of options depending on your budget and style

14 February 2025
Unprompted review
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Reply from Island Bathrooms

Hi Paula,

Thank you for the lovely review! We’re so pleased Paul and the team were able to guide you with helpful, tailored advice. It’s great to hear you felt supported every step of the way.

Warmest thanks,
Island Bathrooms Team 💙

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