The Island Furniture Co Reviews 

253
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I asked for delivery on Saturday and they arrived exactly on time Drivers very helpful and set up the bar in the front room for me. Was rang by the drivers when they were 1 hour away , as promised.... See more

Rated 1 out of 5 stars

If I could give a minus score I would. Eager to take your money but customer service is diabolical. Told my order would take 8-10 weeks. 15 weeks later and endless phone calls to try and establish wha... See more

Company replied

Rated 1 out of 5 stars

DO NOT PURCHASE From this company!! No warning on website about 2 month lead time! Over £900 for a chest of drawers that looks miles cheaper than ikea stuff (and that’s doing Ikea an injustice). Made... See more

Rated 5 out of 5 stars

My home is a large Victorian era house, and finding furniture that doesn’t lean too heavily into “antique” or overly traditional styles can be a real challenge. After a lot of searching, I found... See more

Company details

  1. Garden centre

Information provided by various external sources

Island Furniture Company supplies mahogany furniture, desks & sleigh beds in UK, french style furniture, willis & gambier, louis philippe furniture.


Contact info

3.5

Average

TrustScore 3.5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(253)

10 reviews in the last 12 months

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Rated 4 out of 5 stars

Lovely styles to choose from

I am writing this on behalf of my Mum who is not tech- savvy. She ordered several pieces of furniture and she loves this company , great quality solid wood furniture and absolutely lovely styles to choose from.

20 May 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you for the review

Rated 5 out of 5 stars

Throne chair order

Really pleased with my order for the Throne chair delivered to my beauty shop. The order process was easy and fast delivery. I have bought from here before and would use again

3 May 2022
Unprompted review
Rated 5 out of 5 stars

Lovely

Lovely, lovely lovely, that's all I can say about our new telephone bar that arrived this week. Having friends around for drinks over the weekend to show it off !

1 May 2022
Unprompted review
Rated 5 out of 5 stars

We ordered 2 x Edwardian writing…

We ordered 2 x Edwardian writing bureaus for the alcoves in our living room. There is limited space so we had the items made bespoke. The bureaus have arrived and its a perfect fit for the space intended. The quality is lovely and very good workmanship. Would recommend.

30 April 2022
Unprompted review
Rated 1 out of 5 stars

AVOID - No furniture and no refund

Ordered a wardrobe on 28-11-21 and told it would take 8 to 10 weeks to deliver (~£800).

29-03-22 - 20 weeks later and with no sign of the wardrobe - they offered 50% refund within 7 days and to notify me when it arrived (in 2 to 3 weeks they said for the second time).

08-04-22 - 1 week later and no sign of first refund -they said they would give me full refund within 7 days.

29-04-22 - another 3 weeks later - still no sign of refund.

I have now filed to try and get my money back via my credit card provider.

I will update the review if anything changes.

29 April 2022
Unprompted review
Rated 4 out of 5 stars

We just had our 2nd order delivered…

We just had our 2nd order delivered from here. Furniture is absolutely lovely, arrived assembled and protected. Some of the drawer handles were missing but I got in contact with the office and they sorted it out quickly for me

29 April 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Great to hear Candice , we will let the warehouse know

Rated 1 out of 5 stars

Steer well clear of this dreadful…

Steer well clear of this dreadful company! Ordered a bedroom suite back in January, was told 8-10 weeks delivery, furniture never arrived so I asked for a refund so that I could buy elsewhere, customer service is zero, nobody answers queries, emails, returns phone calls. They promised a refund within 3-5 days 3 weeks ago, over £2000 but still nothing! I have no choice but to take this further now, they’ve had my money since January!

27 April 2022
Unprompted review
Rated 5 out of 5 stars

We bought the five shelf glazed…

We bought the five shelf glazed bookcase for a room with similar furniture, it is a lovely shade of mahogany colour , very sturdy and well made. It was delivered to room of choice by a helpful delivery man . Great service

24 April 2022
Unprompted review
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Reply from The Island Furniture Co

Thanks for the great review Mick

Rated 4 out of 5 stars

Had our 2nd order from Island Furniture…

Had our 2nd order from Island Furniture delivered this week, the bookcase is excellent quality but shame that the drivers could not take away the packaging

23 April 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you Nora, will mention the packaging to the warehouse

Rated 5 out of 5 stars

Versailles Tv Cabinet

The Versailles TV cabinet is beautiful, very good quality and looks great in my living room, would definitely recommend Island Furniture Co

22 April 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you Julie , we are delighted to hear you are happy with the item

Rated 4 out of 5 stars

I bought a circular teak garden table…

I bought a circular teak garden table and 4 chairs. The delivery was on time and the furniture is exactly as I expected and very good quality. My only issue was that the boxes were marked 1 chair per box and the driver told us to report a shortfall. However upon opening the boxes there were 2 chairs per box so all was fine.

20 April 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thanks Jamal, we have spoken to our suppliers about carton markings

Rated 4 out of 5 stars

When putting our sleigh bed together…

When putting our sleigh bed together there were some screws missing, after informing the office some replacement screws were sent out overnight. I am pleased with the quality of the bed.

6 April 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you for the review Joshi

Rated 4 out of 5 stars

Great quality

Great quality, fast delivery , we will shop here again.

21 March 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you for the review Karen

Rated 4 out of 5 stars

Got my 2 bookcases delivered this week

Got my 2 bookcases delivered this week. Good quality furniture , well made but am a bit disappointed that you cannot store large size books vertically and get them out due to the lip on the side of the each shelf. A few more inches in height would be ideal.

11 March 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Pls note the shelves are adjustable , underneath there are wooden slats taht can be moved up and down

Rated 5 out of 5 stars

I ordered 3 pcs of furniture from this…

I ordered 3 pcs of furniture from this company. The order was delivered within 2 weeks, however 1 pce arrived damaged so it was sent back on the delivery van. After emailing them, the problem was dealt with promptly and the replacement was send out immediately. Thank you for your prompt action Island Furniture

5 March 2022
Unprompted review
Rated 4 out of 5 stars

I'm delighted with my telephone bar…

I'm delighted with my telephone bar that has now arrived, quality seems fine and delivery was as promised. This is my second purchase from Island Furniture.

3 March 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you for the 2nd order Jenny and great to hear you are happy with the item

Rated 5 out of 5 stars

Recommend

After many days of searching for the right piece of furniture , I settled on the corner TV unit from Island Furniture. I am delighted with my new purchase and it fits perfectly in the space intended. I will definitely recommend friends and family to check out your site.

1 March 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Thank you Sarah

Rated 4 out of 5 stars

We recently bought a corner TV unit…

We recently bought a corner TV unit from Island Furniture. Initially it was out of stock but they kept us informed when the new stock was in. It was delivered last Monday and it looks very smart in our front room. I would recommend Island Furniture to anyone looking for good quality furniture.

24 February 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Great to hear this Vicky. Thank you for the review

Rated 1 out of 5 stars

Terrible quality of furniture

Terrible quality of furniture, all items of bedroom suite purchased only a year ago are shrinking, warping and now cracking. When iformed the company offered us a diy stain kit and an explanation that our home must be to warm and too dry??? Ridiculous statement! Since the. They do not answer emails. Now onto legal stage .

17 February 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Hi Elaine - Thank you for the review. Our customer services are now in contact with you.

Rated 5 out of 5 stars

Well made furniture

Beautiful well-made furniture. I purchased a partner desk and captains chair from them. Superb items that arrived really promptly with no fuss from the drivers who took away all the packaging - three cheers for Island Furniture

4 February 2022
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Great to hear your are satisfied with your order Netti

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