The Island Furniture Co Reviews 

253
•
TrustScore 3.5 out of 5

3.5

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Rated 5 out of 5 stars

I asked for delivery on Saturday and they arrived exactly on time Drivers very helpful and set up the bar in the front room for me. Was rang by the drivers when they were 1 hour away , as promised.... See more

Rated 1 out of 5 stars

If I could give a minus score I would. Eager to take your money but customer service is diabolical. Told my order would take 8-10 weeks. 15 weeks later and endless phone calls to try and establish wha... See more

Company replied

Rated 1 out of 5 stars

DO NOT PURCHASE From this company!! No warning on website about 2 month lead time! Over £900 for a chest of drawers that looks miles cheaper than ikea stuff (and that’s doing Ikea an injustice). Made... See more

Rated 5 out of 5 stars

My home is a large Victorian era house, and finding furniture that doesn’t lean too heavily into “antique” or overly traditional styles can be a real challenge. After a lot of searching, I found... See more

Company details

  1. Garden centre

Information provided by various external sources

Island Furniture Company supplies mahogany furniture, desks & sleigh beds in UK, french style furniture, willis & gambier, louis philippe furniture.


Contact info

3.5

Average

TrustScore 3.5 out of 5

253 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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3.5

All reviews

(253)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought the gorgeous Elaine dressing…

Bought the gorgeous Elaine dressing table in French ivory colour. It’s a fabulous piece of furniture with quick delivery and excellent customer services. Recommend this company.

21 September 2021
Unprompted review
The Island Furniture Co logo

Reply from The Island Furniture Co

Gerat to hear you are happy with our products

Rated 5 out of 5 stars

I bought a pink throne chair for my…

I bought a pink throne chair for my granddaughter’s birthday , the item arrived on time and the drivers were very helpful by taking it into the bedroom. Great service all around

8 September 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Karen

Rated 4 out of 5 stars

Can't believe I didn't find this…

Can't believe I didn't find this website when I was looking for throne chairs before the lockdown. We just had 2 throne chairs delivered in time for our first wedding this season. The quality and service is 2nd to none. Will definitely be re-ordering from this company.

6 September 2021
Unprompted review
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Reply from The Island Furniture Co

Great to hear the throne chairs arrived on time for your venue. Thank you for the order

Rated 1 out of 5 stars

Appalling

Appalling. I ordered a desk, waited months, and was told the supplier "had it on back order" (whatever that means). I eventually lost my patience and asked for them to simply cancel the order and refund me. That was over a month ago. I've not had any update, and am still a few hundred pounds of out pocket. Also furious.

3 September 2021
Unprompted review
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Reply from The Island Furniture Co

Hi Dale, the refund has been done as agreed and when the order arrives into our warehouse on Sept21 we will ring you to arrange delivery - Thank you

Rated 5 out of 5 stars

Good service and quality

Great quality item. Very impressed with the high end polished finish and upholstery, I ordered the Throne chair in mahogany wood. Took longer to arrive but was worth the wait. Would use again.

5 August 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Willie, great to hear everything is to your satisfaction

Rated 4 out of 5 stars

I bought the partner desk in solid…

I bought the partner desk in solid mahogany wood. It is just what I wanted to store my documents in. The quality is very good and nicely finished.

3 August 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Santinder

Rated 4 out of 5 stars

What an amazing service

What an amazing service - thank you!

I ordered the Telephone box drinks cabinet last week and was a little unsure as not seen/heard of the company before ... they completely understood and went out of their way to make me feel at ease!
the cabinet was shipped and arrived within a week of ordering a great service

Thank you!

16 July 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Emma, great to hear you are happy with your purchase

Rated 5 out of 5 stars

Exactly as expected and lovely quality

Exactly as expected and lovely quality. I got my Eloise sleigh bed delivered by 2 very helpful drivers who brought the item upstairs for us. The design is exactly as the image on the website and am very happy with the item.

3 July 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you for the order Emma. Great to hear everything is to your satisfaction

Rated 5 out of 5 stars

I have my delivery today the bed is…

I have my delivery today the bed is outstanding quality waiting time is very very long but this worth the money in every meaning very happy with my purchase.

29 June 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Ally for taking the time to write a revew

Rated 5 out of 5 stars

The service was excellent

The service was excellent, all done on-line , no problems at all and fast delivery. I am pleased with my furniture and with this company , would use again.

26 June 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Folashade

Rated 4 out of 5 stars

Good service

We like the furniture and the speedy delivery , good service from start to finish

22 June 2021
Unprompted review
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Reply from The Island Furniture Co

Great to hear Ben

Rated 5 out of 5 stars

Great service

Just had my 2nd throne chair delivered by two of the nicest guys. They took all the packaging off outside and positioned it in my shop where I wanted it. Great service

19 June 2021
Unprompted review
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Reply from The Island Furniture Co

We will let the warehouse staff know your appreciation- Thankyou

Rated 5 out of 5 stars

We had an issue with a hinge on the…

We had an issue with a hinge on the door of the telephone bar we bought - we only needed the hinge, but they replaced the whole bar straightaway. Excellent service, would recommend.

15 June 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Nigel, good to hear everything is to your satisfaction

Rated 5 out of 5 stars

A happy customer

It is hard to fully appreciate how something you buy online will compare with the reality. We spend a nervous couple of months waiting for our bespoke Chantilly wardrobe to be made. Our expectations have been surpassed and we cannot find fault. Absolutely beautiful piece of furniture delivered by a professional team . a happy customer

8 June 2021
Unprompted review
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Reply from The Island Furniture Co

Thank you Susan , we will pass your comments to the warehouse

Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery, but unfortunately the furniture that we ordered did not fit in the space that we wanted to use. Customer service were very good , the return was a no hassle experience and we had our refund straight away. Highly recommend.

4 June 2021
Unprompted review
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Reply from The Island Furniture Co

Great to hear Karen

Rated 2 out of 5 stars

Matter now fully Resolved Abysmal service and Zero Customer Satisfaction

This matter has now been resolved to my satisfaction with a full refund. Thank you

We ordered a butcher’s table for our new kitchen back in March. We paid £600 and there was no mention that the item wasn’t in stock. We waited and waited and waited, but it didn’t arrive and every time I emailed, I was told, we will look into this for you and get back to you by the close of day.’ No one ever did. I called the company three weeks ago and was told that the item was coming in the following week and would arrive with me at the end of that week. It failed to materialise. I’ve just emailed again to be told it should be in the warehouse in ten days! Three months after I purchased it! I have repeatedly requested a refund as is my right but this is being refused. I have explained I need the table for storage and functional purposes and will now need to buy one elsewhere but still the company continues to fob me off, ignoring all my requests to refund me or to at least call me. This is abysmal customer service and is causing endless stress. This is an expensive item and I have been shown no consideration or respect whatsoever. I have now contacted trading standards who have advised I am entitled to an immediate refund but the company refuses to communicate with me unless it is to fob me off again! Deal with this company at your peril

2 June 2021
Unprompted review
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Reply from The Island Furniture Co

Lisa, which butcher block have you decided on, we have only limited stock of the 2 drawer item so pls email us or ring the office - Thank you

Rated 1 out of 5 stars

Used furniture delivered…

I bought a lot of furniture from this company last year and l thought they were excellent until my last order.l ordered a chest of drawer and mirror all in all including shipping was about 1000£,in February this year.My Furnitur e arrived yesterday 27/5/21 overdue the estimated date .I was horrified to what l saw, second hand chest of drawer with wear and tear cracks and visible signs of use.I rung the company several times yesterday and today -sent emails with pictures of the furniture to no avail.l m hoping this will be rectified as soon as possible

28 May 2021
Unprompted review
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Reply from The Island Furniture Co

Dear Jaquelyn, The furniture is not second hand. Pls note our furniture is made from solid wood and we usually do not colour the inside of the frame. The inside of the frame will be natural wood colour which is our standard production. Regarding the swing mirror not holding in position, if you tighten the butterfly bolts on the back of the frame this will secure the mirror in position. However this is designed to only work about 25-30 degrees off centre. Thank you for the order

Rated 4 out of 5 stars

Satisfied customer

All my order has now been received. We are very happy all around with our purchase the only thing it was a kerbside delivery and we struggled to get the items into the house. Other that the furniture is finished beautifully and well worth the wait. Would recommend this company.

28 May 2021
Unprompted review
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Reply from The Island Furniture Co

Thanks Georgina for the review

Rated 5 out of 5 stars

Elise sleigh bed

Our beautiful Elise sleigh bed arrived last week. It’s absolutely fab, lovely fabric and finish. Would recommend Island Furniture Co

20 May 2021
Unprompted review
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Reply from The Island Furniture Co

Great to hear Susan

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