Honest Review
To say I was let down by Isle of Shee is an understatement. For a company that specifically states that customer relationships are important to them on their website, the treatment I received was ironically awful.
I purposefully ordered from a small, local business and was impressed by the ethical philosophy they described on their website. I didn’t mind paying a bit more for a product due to these ethics, and expected the customer service to match the price of my dungarees. Sadly this was not the case. After a long wait for my dungarees to arrive, I was very disappointed to find they had been made in the wrong colour. Hoping to have this rectified as quickly as possible, I e-mailed Isle of Shee to request the dungarees in the colour I had ordered and to arrange return of the incorrect item. Following this ensued the most unprofessional and frustrating e-mail exchange I have had with any business. I received slow replies to my messages, in some instances having to send multiple e-mails and even message through alternative mediums like Facebook in order to get a response. The replies I did receive became increasingly short and rude and contained little apology. It took me 3 months from ordering to have any resolution, and sadly it was not the outcome I had requested (namely having the dungarees remade in the correct colour and returning the incorrect item) and put me out of pocket.
The service I received from Isle of Shee was unprofessional and avoidant, not ‘friendly’ and ‘accessible’ as they claim on their website. If your order is correct and you don’t mind waiting for it, I am sure your experience will be better than mine, but if you have problems, prepare to be ignored and made to feel accountable for the mistakes made by this business.