Ison Harrison Solicitors Reviews 428

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people appreciate the personalized and understanding approach of the customer service, often highlighting its exceptional quality. The service provided is consistently described as excellent, with consumers noting the efficiency and ease of their overall experience. However, some people were dissatisfied with the response times and communication, mentioning that replies were slow or that they experienced a lack of updates. A few other people also felt that the company did not make enough effort to help them understand complex legal processes, leading to confusion.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the team's... See more

Service

Users describe positive interactions with service. Many customers were very happy with the service, feeling... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of... See more

Response time

Clients share ambiguous opinions on response time. Many customers praise the swift and informative... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Many reviewers praise the clear and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

I went to the new branch of Ison harriso in Skipton (Formerly Crangles) on the High Street specifically to use their commercial department. The Soicitor I wanted to re-conect with was Jen Bateman wh... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more


Company details

  1. Law firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.2

Great

TrustScore 4 out of 5

428 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent experience buying a new build

We bought a new build house and used Niamh Wilson from Ison Harrison. She was excellent from the start to the end, including when we had last minute issues with our mortgage a couple of days before we were supposed to exchange contracts.
She was absolutely brilliant and would definitely use her again

1 October 2024
Unprompted review
Rated 5 out of 5 stars

First rate help negotiating an agreement with former employer

I needed assistance negotiating a settlement with my previous employer. The service provided by Kishwar Hanif was absolutely first class. She was clear in communications, helped me articulate my objectives and negotiated the settlement on my behalf professionally and courteously. The final outcome was easily agreed by both the employer and me and all of my objectives were met. Kishwar was incredibly efficient in responding. I have no hesitation in recommending both Ison Harrison and Kishwar.

12 March 2025
Unprompted review
Rated 4 out of 5 stars

Sale of house

Fairly efficient process and quick with responses. The house sale went through in good time, most of the hold-ups were caused from the buyer's side.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

It has been an absolute pleasure…

It has been an absolute pleasure working with Claire & Somia during the sale of our property. A very smooth and informative transaction where myself and my wife were kept up-to-date during every step of the sale. Thank you again for all of your help, we will be working with you both again in the near future when we eventually decide upon the purchase of our new home...thank you both again

14 February 2025
Unprompted review
Rated 2 out of 5 stars

Diabolical

The firm dealt with two processes: Coroner's Inquest and a civil claim based on the neglect from the coroner's inquest.

Gemma Vine was amazing, but she only dealt with the Coroner's Inquest side.

The civil side of the claim was dealt with by Megan Spurr and Gareth Naylor. It was approximately 3/4 of a year, with plenty of requests, before Megan provided the initial contracts for the claim. Upon receiving the contracts Megan made up a reason in attempt to pressure the contracts being signed when I told her I would take the time to read and understand before signing - upon having my suspicions that the reason was fake I contacted a third-party Barrister, and the Barrister confirmed it was indeed likely a ploy to pressure the signing of the contracts; the Barrister has advised me to report the firm to the Solicitor Regulation Authority based on the action.
When Megan failed to pressure the forms into being signed without being read, Gareth Naylor contacted me and attempted to pressurise the signing of the forms, tried discrediting the third-party barrister after I brought her up. I tried to understand from Gareth what his reasoning was to why I could not take a couple of days to understand the forms before signing and returning them, and I pointed out if they were so important then they would not have provided the forms just 6 days prior to this phone call, to which he struggled to provide an answer and changed the subject back on to blaming me if the claim falls through. Anyway, the "reason" they used to have the forms signed so quickly (a pathologist report being done) came to pass, and as suspected: it had no affect on the claim.

I uncovered the reason the firm did not wish to allow time for the forms to be understood: they had hidden fees, effectively charging double.

They also blamed me to other parties as to why there was a delay in them actioning anything, when it was with them for such a lengthy period, and with me for a week.

3 October 2024
Unprompted review
Rated 1 out of 5 stars

Pedantry and Obfuscation

I have been unfortunate to have had peripheral dealings with this firm who are pedantic and devoid of common-sense. I recommend that potential clients steer well clear.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Personal injury accident

I got in contact with Ison Harrison for help regarding a personal injury accident. Tracey was very knowledgeable and professional. She advised and guided me through the whole process.
Thank you Tracey!

24 January 2025
Unprompted review
Rated 1 out of 5 stars

I am only leaving 1 star as it does not…

I am only leaving 1 star as it does not allow me to leave 0.

Where do I start, this company managed to only transfer half of a property, despite confirming in writing that they understood what needed to be transferred. Rachel Warsop, one of the partners, then went radio silent, refusing to respond to emails goading me to use the ombudsman, knowing that it would take an age to get any sort of response. To make matters worse, when I logged a complaint about Rachel, the person assigned to deal with with the complaint within the firm, was Rachel!

The whole ISON Harrison setup is questionable and certainly far from the professional legal practice you would hope. The standard of service I received, I would have been better to have carried out the transaction myself. I would urge anyone to go as far away as possible from this firm as they are not capable of the simplest of transactions.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant and professional

This firm of solicitors is fantastic,the best I've ever used, I've just moved house and I had Tanya Hastings dealing with us, she is genuinely the nicest person ever and nothing is to much trouble, she gave us updates daily, sometimes twice daily, an absolutely lovely lady.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

Dealt with Mia Cecchini with the sale of our business.
It was a pretty tight schedule and she worked beyond and above any legal help I have ever had.

Amazing service. Nice polite and keen to help. Even had phone calls out of hours.

I highly recommend.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism and efficiency at its very best.

We have finally moved after various setbacks and through it all Claire Loftus and Somia Hussain guided us through all aspects of the legalities of moving house. We found they were exceptional in the way they always responded to our queries and explained everything thoroughly and efficiently and kept us informed throughout the whole process. We cannot recommend them highly enough.
Pamela & Daniel Mollan

16 December 2024
Unprompted review

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