(+) Convenient to skip the queue and get a short introduction from the guide to the monument using a mobile app (-) You may believe that the pass gives you a QR code to access the attraction, but fo... See more
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Apart from value for money and great savings, tourist will have convenience to use one platform for all their bookings. Istanbul Tourist Pass guides are well trained and very professionals.... See more
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Good value pass if you are sure you can make use of all the opportunities it provides. I found the pass difficult to use sometimes when I did not have WiFi and since I did not have roaming data. The... See more
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After searching for different tours and activities in Istanbul, found this pass very helpful and more affordable. The good thing is state museums can be visited with a tour guide and skipping the tick... See more
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Company details
Written by the company
Istanbul Tourist Pass® is the most convenient way to explore Istanbul. Free Access to 100+ Attractions & Services including Guided Museum Tours, Dinner Cruise, Airport Transfers and more... Save up to 75% and enjoy
Contact info
Ergenekon, Fransız Hastanesi Sokağı Kaya Apt No:1 Kat: 7 Daire: 11-12 Şişli/İstanbul, 34373 , Istanbul, Turkey
- +908503048726
- contact@istanbultouristpass.com
- www.istanbultouristpass.com
3.5
Average
113 reviews
Replied to 71% of negative reviews
Typically takes over 1 month to reply
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Excellent Value and Outstanding Support for a Solo Female Traveler
As a solo female traveler, I would like to share my experience with the Istanbul Tourist Pass because it may help someone when making a decision.
I used it on March 16, 2026, for just one day, and even though I explored everything at my own slow pace, without rushing from place to place, I still managed to see and experience a lot. For me, the pass proved to be completely worth it.
Before buying it, I looked into other options as well, but after quite a lot of comparing, I chose the Istanbul Tourist Pass and I did not regret it. What I understood, and what I can now confirm as a user, is that it is especially important to have a good plan, calculate your transfer times realistically, make your reservations on time, and not be late. Once that part is done, everything else works very smoothly and easily.
My choices for that day were breakfast on Le Vapeur Magique, Topkapi Palace with the Harem, Galata Tower, and the evening Bosphorus cruise with dinner and Turkish entertainment on Tosunpaşa. Everything went smoothly and exactly according to the instructions in the app.
What I especially want to highlight is the kindness and attention I experienced throughout the day. On Le Vapeur Magique, my phone battery died, so I asked the staff for help. They took my phone to charge it, found me on the guest list, and seated me by the window. At Topkapi, they kindly helped me set up the audio guide, and at Galata everything was simple, punctual, and well organized.
On the evening cruise on Tosunpaşa, as a woman traveling solo, I was treated with great care. They allowed me to board earlier, offered me hot tea, and seated me at a window table so I would not be sitting alone among couples and groups. What perhaps meant the most to me was that Istanbul Tourist Pass support even called me when I did not appear at the agreed meeting point, not knowing that I had already boarded earlier. That feeling of care and attention was truly priceless to me.
In my estimate, the savings for one day across these four experiences were around 50 euros. But even more valuable than the money saved was the feeling that, as a solo female traveler, nowhere did I feel like just a number, and nowhere did I feel alone.
That is why I can sincerely recommend the Istanbul Tourist Pass, especially to those who appreciate good organization, clear instructions, and the feeling that there is a team behind it that truly cares about its guests.
16 March 2026
Unprompted review
Looks good on paper, disappointing in reality – misleading and inflexible
I bought the 5-Day Istanbul Tourist Pass because the website sells a dream:
phrases like “One Pass – All Istanbul” and “Instant free entry to 100+ attractions” clearly create the impression that, within those 5 days, you can freely choose from a huge range of attractions and that the only real limit is your time.
The reality is very different.
Only after paying did I discover that the pass is restricted by a credit system and by limited availability / advance bookings. That radically changes how the product works in practice. I wanted to visit around 25 attractions during my stay. Because of credits and capacity limits, I could only do about half of what I had planned, even though I had a 5‑day pass and was actively trying to use it.
When I raised this with Istanbul Tourist Pass, their answer was basically:
“Look, you saved over 40% compared to our listed individual prices, so everything is fine.”
This completely misses the point:
I would never have bought all of these attractions separately at the inflated “standard prices” they use in their calculation.
The “40% saving” is a theoretical number, based on a basket I did not choose freely and on prices that are higher than what many people can find online.
What I actually paid for, based on their marketing, was the freedom to choose from many attractions, not to be forced into a specific combination just so the math looks good in their favour.
In my case, the main loss is not money, but lost opportunities:
I came to Istanbul ready to explore a lot more, but the pass structure (credits + fully booked attractions + required advance reservations) simply did not allow me to visit everything I reasonably expected to be able to see with a “5-Day, 100+ attractions” pass.
What bothers me most is that the company does not show any recognition of this problem. They don’t acknowledge that the marketing can mislead people into thinking this is a near “all-you-can-visit” product. They just repeat the same argument about how much I “saved” on the subset of attractions I managed to access.
If you are the kind of traveler who wants flexibility and real choice, be very careful:
Read all the small print about credits and booking requirements before you buy.
Don’t assume that “One Pass – All Istanbul” means what it sounds like.
And don’t expect much understanding from customer service if you feel the product did not match the expectations their own marketing created.
Istanbul is amazing and worth visiting – but I would not choose this pass again.
Istanbul pass: ITP1774?????722
22 March 2026
Unprompted review
Skip the queue but at given times. Topkapi does not include harem
(+) Convenient to skip the queue and get a short introduction from the guide to the monument using a mobile app
(-) You may believe that the pass gives you a QR code to access the attraction, but for the most popular attractions you need to be at a certain time to meet the guide and he activates the QR code. There are several times to visit the main attractions in a day
(-) Topkapi visit does NOT include the Harem, You are asked to pay an extra 15EUR (Dec 2025) to see that. Not clear in the e-pass website that this is a restricted access
31 December 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mario,
Thank you for taking the time to share your feedback.
After carefully checking our records, we would like to clarify that this review does not appear to be related to our company or services. Our company name is not “e-pass”, and we do not have any reservation, booking, or customer record under the name Mario Dominguez Aguilar.
For this reason, we believe the review has been published under the incorrect business profile. To ensure your feedback reaches the right provider and helps future travelers accurately, we kindly ask you to remove this review from our page and repost it on the correct company’s profile from which you made your purchase.
We fully respect your experience and comments, but unfortunately, we are unable to address or take responsibility for services that were not provided by us.
Thank you for your understanding, and we hope your feedback will reach the appropriate business.
The pass made our trip easier
The pass made our trip easier. We got into places without waiting, and the support team was super helpful when we had a couple of questions.
5 November 2025
Unprompted review
highli recommended
My friend and I used this Pass and it honestly transformed our trip. In a chaotic city like Istanbul, their clear instructions, quick WhatsApp replies, and friendly hosts made everything feel calm and easy. We walked right into Hagia Sophia and Topkapı without the long waits, then even squeezed a sunset cruise into our last evening, best decision of the trip. I’m writing to thank the team personally: you saved us time, stress, and a few arguments. We saw more, worried less, and enjoyed the city the way we hoped to. Highly recommended.
11 November 2025
Unprompted review
Easy to use and very convenient
I used this pass during my stay in Istanbul and it worked very well. Most attractions accepted the QR code with no problem. I liked how I could visit museums without standing in line. Also, customer support answered my questions quickly on WhatsApp. It saved me both time and money.
1 November 2025
Unprompted review
Scam
I ordered pass on 20.06.2025, by that time e sim. Now they say it is not longer available. That's it nothing instead. No refund. No apologies.
10 September 2025
Reply from Istanbul Tourist Pass®
Dear Agnieszka,
Thank you for your comment.
We would like to clarify an important point to avoid any misunderstanding. The e-SIM service was never included as a paid or guaranteed part of the pass. It was offered only as a complimentary promotional benefit, provided free of charge via promo codes to eligible pass holders, without any additional cost reflected in the pass price.
Due to regulatory decisions by the authorities, we later had to discontinue this promotional offer. As this was a free, non-paid add-on and not a contractual component of the pass, it does not qualify for a refund or compensation. Nevertheless, we did apologize for the inconvenience caused by the removal of this promotion.
We understand that this was disappointing, and we regret the frustration it caused. However, the core services and attractions included in the pass remained fully available and unaffected.
Thank you for your understanding and for sharing your feedback.
This is close to a scam
This is close to a scam. They overcharged by 20 % converting to NOK, even if I asked for charge in euros. The e-sim that should be in the package was not available. The app requires stable internet all the time, without, it fails and you need wifi again to show reservations. They changed meeting point, no message in app, but you got a mail. At one venue guide did not turn up at all, and we missed the venue.
24 August 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Arne Buhs,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We would like to clarify several important points to ensure the information is accurate for future travelers.
First, regarding the payment amount: currency conversion is an optional feature provided by Stripe, the international payment provider. When this option is selected, Stripe applies an approximate 4% conversion fee, which is not set, controlled, or received by us. All customers always have the option to complete their payment in EUR at the original price without any conversion fee.
Regarding the e-SIM service: this service was previously included but had to be removed due to regulatory decisions by the authorities. Unfortunately, this change was outside of our control, and once the restriction was enforced, we were no longer legally able to provide this service.
Concerning internet access and app usage: the internet requirement is clearly stated on our website and in our usage information. Our services, reservations, and QR code activations cannot be managed without an active internet connection, and offline usage is not supported.
As for tour updates and meeting points: any changes or important updates are always communicated via email to all booking holders in advance. Additionally, we use in-app pop-up notifications whenever possible. If the device does not have a stable internet connection, these notifications may unfortunately fail to appear or be overlooked. Our records indicate that the tours operated without delays on the scheduled dates.
We understand how frustrating travel disruptions can be, and we truly regret that this experience felt disappointing. However, we would like to emphasize that the issues mentioned are either clearly communicated in advance or outside of our operational control, and none were intended to mislead our guests.
If you would like us to review your specific bookings in detail, we kindly invite you to contact our support team directly with your Pass ID so we can assist you further.
Not worth the price
Not worth the price – disappointing experience with the Istanbul Tourist Pass
I used the Istanbul Tourist Pass for 3 days and, unfortunately, the experience was disappointing. I visited Dolmabahce Palace, Ortaköy Mosque, the Blue Mosque, and Hagia Sophia – but entry to half of these places is free anyway, and for the others, the ticket prices were lower than the value of the pass.
I had issues at Topkapi Palace – although I arrived just slightly late, they refused to let us in, and the staff said they do not work with Istanbul Tourist Pass. The same happened at Galata Tower.
In the end, it’s not worth paying almost €200 for a pass that doesn’t cover all the major attractions. It’s more of a scam than a real value. I strongly recommend calculating the entrance fees separately before buying the pass.
31 July 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Roxana Pagu,
Thank you for your feedback. We would like to address your concerns to ensure a clear understanding of the Istanbul Tourist Pass.
The pass includes access to Topkapı Palace and Galata Tower through guided tours, not as direct-entry tickets. As stated in our app and on our website, pass holders must meet with our professional guides at a scheduled time to enter these attractions. Unfortunately, arriving late results in a missed tour. Please note that security staff at these sites are not affiliated with our service and would not have information about our guided tours, which is standard procedure.
Hagia Sophia requires an entrance fee, which is covered by the pass and includes an audio guide in 25 languages. The Blue Mosque, while free to enter, is included with a one-hour guided tour that provides valuable cultural and historical context.
The Istanbul Tourist Pass is a comprehensive package covering more than 100 attractions and services, including guided tours, boat cruises, and airport transfers. The full value of the pass is not reflected by evaluating it based on only a few select sites.
Our customer support team is available daily via WhatsApp, phone, and email. We have no record of you contacting us during your trip. We would have been happy to provide assistance and resolve any confusion at that time.
We encourage all visitors to review the service details carefully and to reach out to our team with any questions. We are always here to help.
Best regards,
The Istanbul Tourist Pass Team
Thank Martin
9 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Mariana,
Thank you for your kind words! We’ll be sure to pass along your appreciation to Martin. He’ll be happy to hear you had a great experience with him.
Thanks again for your feedback, and we can’t wait to welcome you back on your next visit!
Kind regards,
The Istanbul Tourist Pass® Team
Martin is very helpful and we loved the…
Martin is very helpful and we loved the tour!!! Everything was perfect. We learned a lot and had fun.
7 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Natalie,
Thank you so much for your lovely words! We're so happy to hear that you enjoyed the tour and had such a great time with Martin. It truly means a lot to us that you had fun, learned new things, and felt everything was just right.
We’ll be sure to share your kind message with Martin — it will definitely make his day!
Hope to welcome you again soon for more unforgettable experiences in Istanbul.
Warmest regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Jakrapun,
Thank you so much for sharing your kind feedback! We’re thrilled to hear that Martin was able to assist you. We’ll make sure he knows how much you appreciated his help.
If you need anything else or have any further questions, don’t hesitate to reach out. We’re always happy to help!
Warm regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Anto,
Thank you for your lovely feedback! We're so glad to hear you enjoyed the presentation and kindness of Mr. Martin. He's passionate about what he does, and it’s wonderful to know it made a positive impact on your experience.
We truly appreciate you choosing Istanbul Tourist Pass and hope to see you again soon!
Warm regards,
The Istanbul Tourist Pass® Team
Our guide Martin was very kind and…
Our guide Martin was very kind and offered us a lot of informations.
Thank you!
2 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Simona,
Thank you so much for your kind words! We're delighted to hear that you had a great experience with our guide, Martin. He truly enjoys sharing his knowledge and making each tour memorable. We'll be sure to pass along your appreciation to him.
We hope to welcome you again on your next trip to Istanbul!
Warm regards,
The Istanbul Tourist Pass® Team
Reply from Istanbul Tourist Pass®
Dear Soumyajit,
Thank you for your wonderful feedback. We’re thrilled to hear that Martin provided you with great service and that his politeness and helpfulness made a positive impact on your experience.
We truly appreciate your kind words and look forward to welcoming you back soon.
Warm regards,
The Istanbul Tourist Pass® Team
It was very interesting martin was a…
It was very interesting martin was a good Guide
1 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Glenn,
Thank you for your kind feedback. We’re delighted to hear that you found the tour interesting and that Martin was a good guide. His passion for sharing knowledge with our guests is something we truly appreciate.
We hope to have the pleasure of welcoming you again in the future.
Warm regards,
The Istanbul Tourist Pass® Team
Walking tour
Martin was a nice guide. Gave us a lot of information. Helped us to get earlier into the Hagia Sophia.
1 May 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Tessa,
Thank you for sharing your experience. We're glad to hear that you enjoyed the walking tour and that Martin was able to assist you with both insightful information and a smoother entry into Hagia Sophia. His dedication to our guests is truly appreciated.
We hope to welcome you back to Istanbul soon.
Warm regards,
The Istanbul Tourist Pass® Team
Martin is very friendly.
Martin is very friendly.
He told me the history of Sultanahmet Meydanı
30 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Ying,
Thank you for your kind words. We’re delighted to hear that Martin made a positive impression and helped bring the history of Sultanahmet Square to life for you. His friendly approach and knowledge are qualities we truly value.
We appreciate your feedback and hope to welcome you again in the future.
Warm regards,
The Istanbul Tourist Pass® Team
Shorter than advertised but excellent
Martin was excellent and very informative. The ticket said 1.5 hrs tour but after 40 mins he helped us pass the huge queue for Ayasophia. Although short bypassing the queue was worth the tour being shorter
30 April 2025
Unprompted review
Reply from Istanbul Tourist Pass®
Dear Welch,
Thank you for your thoughtful feedback. We’re so glad to hear that you found the tour worthwhile and that Martin made your experience both smooth and informative. Skipping the long queue at Hagia Sophia can truly make a difference, and we’re happy it added value to your visit.
We appreciate you sharing your experience, and we hope to welcome you back again soon.
Warm regards,
The Istanbul Tourist Pass® Team
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