italki Reviews 

15,088
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 832 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the teachers for being exceptionally supportive, highly knowledgeable, and genuinely helpful in boosting language confidence and conversational skills. People find the digital platform exceptionally convenient for scheduling lessons, discovering diverse instructors, and managing their individual learning goals smoothly. However, some people mentioned that the website and mobile application can sometimes be rather difficult, unintuitive, and frustrating to navigate. Some reviewers were not happy with specific scheduling features, noting unexpected time reversions and minor technical interruptions during online classroom sessions. A few consumers also noted occasional concerns regarding profile recommendations and platform management aspects outside of tutoring.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is flexible and easy to... See more

Staff

Users describe positive interactions with staff, praising teachers for being kind, patient, and highly... See more

Service

Consumers find service to be positive, highlighting how instructors adapt to individual needs and offer... See more

Application

Clients share positive opinions on application, highlighting that the platform is very good, easy to use, and... See more

Website

Customers had ambiguous experiences with website, with many reviewers praising the platform as flexible,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice platform and great teachers at very competitive prices! Furthermore you have an amazing range of languages you can learn. However regarding the platform; I erroneously mixed up two on my differ... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Kevin for OET preparition. As a Dr preparing for the OET. I've found his classes practical and well organised. His typs are clear and specific. In one lesson, he explained exactly... See more

Company replied

Rated 5 out of 5 stars

Truly, if you’re asking, what made my experience great, it would be my sensei Ryuto. He is young full of energy, eager to help students engage and be able to speak better Japanese. He corrects you whe... See more

Company replied

Rated 5 out of 5 stars

I really enjoy studying and practicing Japanese through itaki. It is fun to converse with my teacher, Atsushi-sensei. He is very kind and helps me improve my speaking and writing. It is very easy to s... See more

Company replied


Company details

  1. Language course provider
  2. also in
  3. Adult education centre
  4. Foreign languages program school
  5. Language school
  6. Private Tutor
  7. Tutor

About italki

Written by the company

italki is a global language learning community that connects students and teachers for private & customizable online language lessons. At italki, we believe that human interaction and cultural sharing are the best way to become fluent in a foreign language. With over 5 million students and 30,000 high-quality teachers teaching more than 150 languages, italki helps everyone with their personal journey to fluency.

On italki, you can:

  • Take customizable 1-on-1 lessons trusted by millions of users
  • Learn from certified teachers that fit your budget and schedule
  • Connect with a global community of language learners
  • Explore fun and engaging online group classes designed and led by expert teachers

With italki Plus, the latest paid subscription service. You can enjoy various benefits such as AI-created study materials and quizzes, progress and goal tracking, and organized language learning systems. Current italki Plus services include but not limited to:

  • Access to premium AI features such as Automatically generates notes from your lessons, categorized into Vocabulary, Phrases/Idioms, and Grammar
  • Promotional access to select partner platforms
  • Exclusive membership events
  • A comprehensive knowledge library — everything from your lessons in one place, easily accessible for review and practice
  • Track your progress and see your improvement over time with structured practice sessions

100% Satisfaction Guarantee

Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.

We know finding the right teacher takes time. That's why italki offers a 100% Satisfaction Guarantee on trial lessons.

You're eligible for a credit refund if:

  • Your teacher didn't show up
  • Your teacher didn't meet your expectations
  • Your trial lesson was purchased and paid for by you (voucher lessons excluded)

You can claim this guarantee up to 2 times.

How to claim: Contact our Customer Success team within 48 hours after your trial lesson with your Lesson ID and reason for dissatisfaction.

Please note: Requests submitted after the lesson is marked complete, or cases involving violations of italki's Terms of Service, are not eligible.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

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Replied to 98% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(15,088)

941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After taking many classes with our…

After taking many classes with our Japanese teacher, my wife and I met our teacher in-person.

5 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 1 out of 5 stars

I no longer trust italki reviews

I had used italki several times before, for both English and French lessons, and until now my experience had been positive.

Recently, I booked a 30-minute English conversation lesson with a teacher who had very good reviews. Unfortunately, I felt quite uncomfortable during the lesson. I expected a more natural and guided conversation, but there were several awkward silences and very little interaction from the teacher.

The lesson took place for the full 30 minutes. Afterwards, the teacher marked it as “incomplete” in order to give me a €0.50 new student discount. italki support explained that this is the mechanism teachers use to issue a partial refund.

The problem is that once a lesson is marked as incomplete, the student can no longer leave a review.

This is what really concerns me about italki. The teacher’s positive reviews were one of the reasons I decided to book the lesson, but now I have serious doubts about how representative those reviews really are. There is a mechanism that, whatever the original reason for using it, can result in a teacher avoiding a review entirely.

In my case, the lesson was fully completed and I specifically wanted to leave a short and respectful review about my experience, but I am not allowed to do so unless the teacher decides to withdraw the incomplete lesson request.

Support was polite and helpful, but I think this is a serious flaw in the review system. If students cannot always share their experience after a lesson that actually took place, it is difficult to know how much trust to place in the reviews shown on the platform.

6 October 2026
Unprompted review
italki logo

Reply from italki

Hello Pablo,

Thank you for sharing your feedback. Reviews on italki are intended for completed lessons and reflect each student’s individual experience, whether positive or negative. 

Teacher ratings are based on overall student feedback, and we understand that not every teacher-student match or lesson experience will be the same. In this case, the teacher chose to offer you a partial refund, which required the lesson to be reported as incomplete. 

We appreciate your concerns about how this affected your ability to leave a review and have taken note of your feedback regarding this process.

Best regards,
Léa

Rated 5 out of 5 stars

This platform is amazing

This platform is amazing! Easy to book a lesson and manage it, smart filter for choosing a teacher. So many teachers, so many languages. Finally I found the teacher I want to study with. Thank you so much for your work!!! I wish italki even more success!!!

2 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Great tutor

Great tutor - worth the time.

5 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

I am really glad I found italki

I am really glad I found italki. I had been using other apps for self-learning a new language, but I got to a point where my learning was not progressing. I was looking for lessons with a real teacher. Italki connected me with two very experienced language teachers and I have been taking classes for over a month.

6 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

italki is a very good platform for learning languages. I especially like that you can choose a teacher who suits your personal preferences, learning style, and goals. The website is well organised, cl

italki is a very good platform for learning languages. I especially like that you can choose a teacher who suits your personal preferences, learning style, and goals. The website is well organised, clear, and very easy to use. Booking lessons and communicating with teachers is simple and convenient.

1 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

happy to be back

happy to be back - learning so much :-)

6 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Bruce is an incredibly patient and…

Bruce is an incredibly patient and focused teacher who genuinely cares about his students and treats them with great kindness. He approaches his work with diligence and a true passion for teaching. He adapts to his students’ needs while also challenging them in ways that help them develop their language skills. He has put together a tailored plan to help me succeed in high-level job interviews in English.

5 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Purchasing lessions has been easy

Purchasing lessions has been easy. U have tried 3 tutors and all 3 have been great

4 October 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Yohei has been an AMAZING instructor

Yohei has been an AMAZING instructor. I dont regret using italki for a sexond

3 October 2026
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Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

really good to learn Japanese phrases

4 October 2026
Unprompted review
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 3 out of 5 stars

It could be better.

29 September 2026
italki logo

Reply from italki

Hello there,

Thank you for your review! We appreciate your feedback and would love to know what we could improve to make your experience a 5-star one. Feel free to update this review or contact us at support@italki.com.

Your suggestions are always welcome! 

Best regards,
Léa

Rated 5 out of 5 stars
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Great tutor with adequate prices

Great tutor with adequate prices

26 September 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Excellent platform for finding CELPIP tutors

I had a fantastic experience using italki to find and compare tutors for my CELPIP preparation. The platform makes it incredibly easy to evaluate different teachers, read reviews, and book sessions that fit my schedule. Finding specialized tutors really helped me understand the test component scoring criteria better and feel more confident. Highly recommended for exam prep!

28 September 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Excellent platform.

Excellent platform to learning languages.

28 September 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Incredible platform that has helped me…

Incredible platform that has helped me learn Sotho very quickly. Highly recommend my mentor David

28 September 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 4 out of 5 stars

Great teachers; good tool with some fine tuning

Nice platform and great teachers at very competitive prices! Furthermore you have an amazing range of languages you can learn.
However regarding the platform; I erroneously mixed up two on my different email adresses when I registered. I called immediately the helpdesk and it seems impossible to link both, otherwise I might loose my course credits!? A bad point for the platform!

26 September 2026
italki logo

Reply from italki

Hello there,

Thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Shikha is a wonderful teacher. She is patient, makes learning fun and uses great tools to help along with the process.

I like the fact that there is a questionnaire to help discover what type of learning method works best for the student and pairing them with the appropriate teacher. Very important

23 September 2026
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

Rated 5 out of 5 stars

Great experience and best language learning program!!

Great experience!
I have been using Italki for a few months and found it an invaluable experience to prepare for a trip in Brazil. I came to Italki with some knowledge of the simple grammar structure and a limited vocabulary. Within one lesson the instructor, which I was fortunate to be paired, could tailor our next lesson to use and apply my knowledge to build fluency in speaking. I found the program very user friendly. It includes: a self assessment questionnaire to find out what type of learning/teaching style you prefer, post session self paced exercises to reinforce skills and no obligation to continue with lessons and/or instructor. I highly recommend Italki!

7 August 2026
italki logo

Reply from italki

Hello there,

Hello user, thank you so much for sharing your experience with italki and other users! We appreciate you as part of italki platform. Keep going!

Best regards,
Léa

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