Great service and fantastic instructors. I'm rating it 4/5 because the payment process is frustrating. I keep getting charged a foreign transaction fee that they claim is my bank's fault, which... See more
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Every lesson with Karen is a pleasure. She chooses interesting topics for us to discuss. During our lessons, she asks a variety of open ended questions, some simple so that the conversation flows, a... See more
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I did a thorough review of potential teachers (profiles, countries, and reviews) and all 3 I’ve tried have been very high quality. I’m now five lessons in and I’ve found the fit I’ve been looking for!... See more
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Today we studied quite a bit of French expressions that use food as a means to express different situations. Very interesting. Virginie was very gracious to explain complex phrases in a way that I cou... See more
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Company details
- Language course provider
- Adult education centre
- Foreign languages program school
- Language school
- Private Tutor
- Tutor
About italki
Written by the company
italki is a global language learning community that connects students and teachers for private & customizable online language lessons. At italki, we believe that human interaction and cultural sharing are the best way to become fluent in a foreign language. With over 5 million students and 30,000 high-quality teachers teaching more than 150 languages, italki helps everyone with their personal journey to fluency.
On italki, you can:
- Take customizable 1-on-1 lessons trusted by millions of users
- Learn from certified teachers that fit your budget and schedule
- Connect with a global community of language learners
- Explore fun and engaging online group classes designed and led by expert teachers
With italki Plus, the latest paid subscription service. You can enjoy various benefits such as AI-created study materials and quizzes, progress and goal tracking, and organized language learning systems. Current italki Plus services include but not limited to:
- Access to premium AI features such as Automatically generates notes from your lessons, categorized into Vocabulary, Phrases/Idioms, and Grammar
- Promotional access to select partner platforms
- Exclusive membership events
- A comprehensive knowledge library — everything from your lessons in one place, easily accessible for review and practice
- Track your progress and see your improvement over time with structured practice sessions
100% Satisfaction Guarantee
Not happy with your trial lesson? We'll refund your credits — up to 2 times, no risk.
We know finding the right teacher takes time. That's why italki offers a 100% Satisfaction Guarantee on trial lessons.
You're eligible for a credit refund if:
- Your teacher didn't show up
- Your teacher didn't meet your expectations
- Your trial lesson was purchased and paid for by you (voucher lessons excluded)
You can claim this guarantee up to 2 times.
How to claim: Contact our Customer Success team within 48 hours after your trial lesson with your Lesson ID and reason for dissatisfaction.
Please note: Requests submitted after the lesson is marked complete, or cases involving violations of italki's Terms of Service, are not eligible.
Contact info
United States
- servicemanager@italki.com
- www.italki.com
4.2
Great
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from italki
Hello Sam,
Thanks for the kind words. We’re glad you find the teacher wonderful and the italki platform flexible!
Happy learning!
Best regards,
Léa
I am very new in this community but I…
I am very new in this community but I feel very welcome here. Site is intuitively understandable and easy to use. Teachers are kind and professional. The pay system is comfortable as well.
20 March 2026
Reply from italki
Hello Nataly,
Thank you for sharing your experience!
We’re so glad you feel welcome. It’s great to hear the italki platform is easy to use, the teachers are professional and kind, and the payment system works well for you. Welcome to the community, and happy learning!
Best regards,
Léa
It was great
20 March 2026
Reply from italki
Hello Justin,
Thanks for the feedback! We’re glad you had a great experience on italki! Welcome to the community and happy learning!
Best regards,
Léa
The platform is great
The platform is great. There’s a lot of teachers with different prices. I don't give 5 stars because I think it would be very important to allow students to record their classes on their cell phones. At the moment it is only possible by computer, which is an error in my opinion. People use their smartphones more than the computer
20 March 2026
Reply from italki
Hello Jhonathan,
thank you for your review! We’re glad you like the italki platform and the variety of teachers and prices.
We appreciate your suggestion about mobile recording! Thank you for raising this - your input helps us prioritize improvements.
Best regards,
Léa
I can't say anything more than "Perfect"
12 August 2025
Reply from italki
Hello Chandler,
Thank you for your review! We’re thrilled you had a perfect experience!
Welcome to the italki community and happy learning!
Best regards,
Léa
It is not easy to use the system
It is not easy to use the system. But I found the nice teacher here. Thank you.
23 March 2026
Reply from italki
Hello Maki,
Thank you for your feedback, and I’m glad you found a nice teacher on italki!
I’m sorry the platform felt difficult to use. Feel free to update this review with more details on what we can do better, or feel free to contact us at support@italki.com.
Thank you!
Best regards,
Léa
Japanese Conversation Development
I enjoyed the Japanese conversation exercise in this and every sessions so far.
19 March 2026
Reply from italki
Hello Leon,
Thanks for the feedback! We’re glad you enjoyed the Japanese conversation exercises and that your sessions have been consistently positive. Keep it up, and let us know if there’s any topic or practice format you’d like more of!
Best regards,
Léa
Useful way to improve speaking skills
Although i lived in Spain, but i am too shy to talk with others to practice my Spanish. italki is very good to me,i like this kind of online distance to learn languages.now i take 3 half-hour lessons per week, i could feeling my progress.
24 March 2026
Unprompted review
Reply from italki
Hello Magara,
Thank you for sharing! We’re so glad italki is helping you build confidence and that you’re feeling progress with three half-hour lessons a week. Keep going, and don’t hesitate to reach out if you need help!
Happy learning!
Best regards,
Léa
The profile picture of tutor cannot be…
The profile picture of tutor cannot be seen in large picture.just small picture.not clear
18 March 2026
Reply from italki
Hello Hasbullah,
Thank you for your review. We'd like to understand better your profile picture concern. Please update your review or contact support@italki.com. We look forward to assist.
Best regards,l
Léa
The app is low quality and not worth it
The app charges a huge premium, but the product is extremely low quality.
As an example - there’s no way to set or clearly see a time zone for which you schedule lessons. It syncs wrongly with the calendars, etc. I have missed a lesson because of it and another time was 1 hour early. I wrote their support, there was a bot that was useless, it promised to escalate and get me an answer within 48 hours. A full week later I didn’t get at answer. No doubt I’m not going to ever use them again if they treat me this way.
Their inapp video conference is very low quality, doesn’t have a noice cancelling or ability to see a teacher while screen sharing, etc.
The prices are huge and they build in a huge commission for a very low quality product. Don’t recommend.
20 March 2026
Reply from italki
Hello Denys,
Thank you so much for your review.
We're sorry to read that you experienced some difficulties with our Classroom, and feel free to contact us at support@italki.com. We took note of your desired noise cancellation feature.
About the timezone as long as on italki and on all your devices, browsers, you have selected the correct timezone, all lesson time will be correctly displayed.
In regards to reaching out to our team, please send us an email at support@italki.com - our team is always ready to help.
Best regards,
Léa
Excellent Teacher student experience
Excellent Teacher student experience, italki did a excellent job finding our instructor, Naruemon. Thank you italki for a great experience.
17 March 2026
Reply from italki
Hello Woody,
Thank you for the kind words! We’re thrilled you had an excellent experience and that Naruemon was a great match.
We appreciate your feedback and look forward to helping you continue your learning journey! Happy learning!
Best regards,
Léa
My teacher is perfect
My teacher is perfect. I can manage this playform easy because well visible and easygoing:) I stay here. Thank you!
20 March 2026
Reply from italki
Hello Piroska,
Thanks so much for your review! We’re happy your teacher is a great fit and that you find the platform easy to use and clear; we’re glad you’re staying with us!
Best regards,
Léa
Marie is a great teacher and the italki…
Marie is a great teacher and the italki app is easy to use
17 March 2026
Reply from italki
Hello Lauren,
Thank you so much for your review!
Thanks for the feedback! We’re glad Marie is a great teacher and that you find the italki app easy to use!
Happy learning!
Best regards,
Léa
Everything is seamless and enjoyable
It’s easy to schedule a lesson. The video is clear. My teacher Jordi is great and does some conversation and teaching grammar. He leaves me with links to review and practice. He answers questions clearly.
21 March 2026
Reply from italki
Hello Robin,
Thanks for the detailed feedback! We’re glad scheduling and video quality are working well, and that Jordi’s mix of conversation, grammar, clear answers, and follow-up links is helping your progress.
We appreciate you sharing your experience!
Happy learning.
Best regards,
Léa
Reply from italki
Hello Allison,
Thanks for the feedback! We’re glad you found excellent teachers and that scheduling is easy!
Happy learning!
Best regards,
Léa
User interface works well and is easy…
User interface works well and is easy to use. Offers rare, not so common languages then other sites.
17 March 2026
Reply from italki
Hello there!
Thank you for the feedback!
We’re glad you find the interface easy to use and appreciate our selection of less-common languages. If there’s any language you’d like to see added or a feature we can improve, please let us know at support@italki.com.
Thank you and happy learning!
Best regards,
Léa
Take the leap and learn!
I found Italki a few years ago but this year I decided to take the leap! Honestly after 2 lessons, I am reading in Greek and feel so confident. The flexibility and affordability is something you do not find anymore. Young or old! go for it & learn a new language! (P.S. the website and app are user friendly)
16 March 2026
Reply from italki
Hello Ava,
Thank you for sharing your italki journey! We’re thrilled you took the leap and are already reading Greek after just two lessons.
It’s wonderful to hear the platform’s flexibility, affordability, and user-friendly app and website have made learning easy for you.
Thanks for recommending it to learners of all ages, happy studying!
Best regards,
Léa
Can't change/modify lesson a few minutes outside of the 24-hour window
I understand that people might be having a great experience with this platform but...
I tried to reschedule/cancel my first ever lesson on the platform 24 hours and 10 minutes before the lesson was scheduled - something urgent popped up that I could not change.
It was impossible to reschedule or cancel my lesson though formally it was still more than 24 hours - the button "Confirm" just wasn't clickable.
The customer service suggested I try to cancel/reschedule the lesson in advance so I have enough time to report the problem with the platform if it arises.
Thanks, Captain Obvious! I will be looking for a less stressful way of learning the language.
19 March 2026
Unprompted review
Reply from italki
Hello Nadia,
Thanks for your review and we're sorry you had this experience and thank you for letting us know.
If you tried to cancel the lesson and it was more than 24 hours, the option was available and doable - we're sorry if you experienced any difficulties when needing to click "Confirm".
We'd like to surely check better the interaction held, feel free to provide your italki registered email address to Trustpilot and we'll look further into it if any agent mistake occurred in regards to your difficulty report.
We look forward to assist you our best.
Best regards,
Léa
The course proceed very well
The course proceed very well, teacher very patient and effective, materials for studying ok. Platform well functioning
16 March 2026
Reply from italki
Hello Massimo,
Thank you for your review! We’re glad the course went well, the teacher was patient and effective, and the study materials and platform worked for you.
We appreciate you sharing your experience!
Best regards,
Léa
Reply from italki
Hello Candy,
Thanks so much for the positive feedback! Wgee’re glad you find the app great and easy to use. If you have any questions or need help, feel free to reach out to support@italki.com.
Best regards,
Léa
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