Italojewelry Reviews 

1,338
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the easy-to-navigate website, which offers a wonderful and diverse selection of stylish accessories to choose from. Many shoppers highlight the exceptional craftsmanship, unique designs, and beautiful sparkle of the jewelry items, making purchases a delightful experience. However, some customers also noted frustrating issues with missing stones shortly after wearing their new pieces. A few people experienced unexpected delivery delays, while others mentioned challenges regarding product sizing accuracy or returning items. These buyers expressed disappointment with the lack of durability and support when trying to resolve their specific problems.

What people talk about most

Product

Customers consistently report great satisfaction with the product, highlighting unique designs and excellent... See more

Quality

People report positive experiences with quality, highlighting excellent craftsmanship, unique designs, and... See more

Order

Customers consistently note ambiguous experiences with order processes, as many report that ordering on the... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, as experiences vary significantly among consumers.... See more

Website

Reviewers mention positive feedback about website, consistently praising it as easy to navigate with a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This is for your customer service department— I had an issue (probably just a design flaw) with a ring I ordered. Upon contacting Italo, they were easy to work with. Prompt, courteous and understood t... See more

Rated 4 out of 5 stars

Hello, I’m not a new customer. Comcast stopped its email business and I had to change my email with you. I’m now being treated like a new customer.Do I really need to open a new account and lose my p... See more

Company replied

Rated 4 out of 5 stars

Wife was tricked into picking a ring for our daughter's older friend. This is the ring I'm giving her for our 50th anniversary. Wait until she receives it. She'll either love it or I will get punch... See more

Rated 4 out of 5 stars

I was able to order on line easily. Now [ waiting ] already received notice it may take LONGER than expected, so that's [ disappointing ]...we will see.


Company details

  1. Jewellery shop

Written by the company

Italo Jewelry is making unique, luxurious, and romantic fine jewelry designs that you can connect with. Any questions, please contact us: service@italojewelry.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,338)

376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Huge selection

Huge selection. Reasonable prices. Easy to navigate their website. Purchased numerous items and never disappointed in their products

24 July 2026
Unprompted review
Rated 4 out of 5 stars

Everything was easy

Everything was easy. My only issue is that I was not made aware of the 15% off my first order, and this was my first order. I have contacted them and am awaiting a response.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

My first order has been good so far

My first order has been good so far. I did pay for Express shipping and the order was delivered later than expected but Italo credited me back the $25 without any issues. I do have a return to complete so I hope that goes smoothly. So far, I would continue doing business with them.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

I made a purchase on the 4th of July

I finally received my ring and was excited to see the ring. However there were three stones missing I was honest about already removing the size tag before I discovered the missing stones. I reached out but again no response. I contacted my jeweler and explained he told me to bring it in he would reset the stones and see if he could match the stones to replace the third. Once I see if it can be repaired and the cost I will let you know. Just wanted to update this review. I took the ring to see if my jeweler could reset the stones it was going to cost me more than I paid for the ring. I decided not to go through with it and I had to trash the ring. I DO NOT RECOMMEND BUYING FROM THIS COMPANY. BUYER BEWARE. IF ANYTHING GOES WRONG YOU ARE STUCK.

1 July 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We’re truly sorry for the concern caused by the lack of order updates. Order confirmation and shipping emails are normally sent automatically after purchase, though they may occasionally be filtered into spam or promotional folders. We understand how frustrating it can be when you’re waiting for an order without clear communication.

Your order was shipped on July 4th, and since you selected Free Shipping, the estimated delivery timeframe is 8–13 business days. Our team has resent the tracking information via email and followed up with the carrier to help with the delivery.

We appreciate your patience and the opportunity to assist you. We hope your package arrives soon and look forward to providing you with a better experience.

Rated 5 out of 5 stars

I love the sizing options

I love the sizing options, 1/4 sizing isn’t common. Love the unique cuts, I get compliments on a regular basis on my rings. The best part is they’ve made it affordable for me to have a collection of engagement rings that I can switch yellow or white gold and have colors to match outfits. Multiple orders in history.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

What went wrong is that I purchased 2…

What went wrong is that I purchased 2 flex bracelets and they were too small for my wrist. I reordered another bracelet that is a larger size. I emailed to get a return label and explained the situation and “ Daisy “ responded with an email stating to prove that the measurements were off and then she’ll let me know how she’s going to handle it.
Very poor customer service and be sure of sizing

9 July 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We’re sorry to hear that the bracelets did not fit as expected and that your experience with our customer service was disappointing.

We understand how important it is to find the right fit, and we appreciate you sharing your feedback. Our team has provided the return instructions to assist with your request, and we hope we can help resolve this matter smoothly.

We value your feedback and will continue working to improve our products and customer service.

Rated 4 out of 5 stars

I want my Treat15 discount.

8 July 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

Hi there, we’re sorry you were unable to use your discount code.

Please contact us at service@italojewelry.com with your order number, and we’ll be happy to assist with the discount difference.

For future orders, please remember to apply your discount code in the shopping cart before placing your order.

Thank you for your feedback, and we hope to make this right for you.

Rated 1 out of 5 stars

I am extremley disappointed and wished…

I am extremley disappointed and wished never bought anything from them. it's very clear that they photo shop their jewelry and when you receive the actual piece the color of the stone is different. NEVER AGAIN WILL I ORDER AND SUGGEST YOU DON'T EITHER.

8 July 2026
Unprompted review
Italojewelry logo

Reply from Italojewelry

We’re sorry to hear that you’re disappointed with your purchase. We understand that gemstone colors can sometimes appear differently due to lighting, photography, and individual screen settings, but we always aim to represent our products as accurately as possible.

We would appreciate the opportunity to make this right. We offer a 60-day return and exchange policy, and our customer service team would be happy to assist you with a return or exchange option that works best for you.

Please feel free to contact us at service@italojewelry.com, and we’ll do our best to help resolve this.

Rated 5 out of 5 stars

Tennis chain

This is the second time that I have purchased from you. The first tennis chain I bought had white and emerald stones.I just bought the one with red and white stones because I have an American Flag rhinestone pendant that will go with the tennis chain. And I will buy the white and blue sapphire one later. These tennis chains are made well and the silver doesn’t change color.

3 July 2026
Unprompted review

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