Italo Treno Reviews 

Terrible time trying to get my refund for my cancelled train. Called twice and emailed 3 different addresses to arrange the refund and they told me to wait as it would be automatic and they then said they had never received a refund request and it was too late to give it to me. Do not buy from this company!!

Had pre-booked a train from Milan to Florence but the Thello train was 5 hours late and I missed the Italo train. The Italo agency in Milan station very unfriendly and said it wasn't their problem and I had to buy another ticket costing 67 Euros. Other delayed passengers were going onto Naples and beyond and were charged far more Euros for new tickets. This company could be far more customer friendly by offering customers delayed by other trains, a seat on the next avaialble one as there were plenty of empty seats when I eventually caught the next train.

Honestly our trip from Rome to padova was amazing this was possible because of the train attendant Sabrina Sacco she merits a credit, the lounge was OK and clean Thanose to Italo train.

I approached the service desk of Italo Milan today August 6 at 12.15noon. The woman who is incharged there was VERY UNFRIENDLY.
Italo train was nice and clean but the very unfriendly personnel is for me a very big minus.

horrible support and communication. it's hard to get a refund for a delayed train for more than 3+ hours. they suggest only some voucher which van be spent for other their "fast" trains
they also just closing refund claims created via their site without any reason and explanation. and it's impossible to add any comments when one creates claim. calling them is the only option.. yeah 21st century they said

Excellent round trip Milan/Florence. Would recommend instantly to anyone: on time, clean, kind staff. I am astonished at all the bad comments I found here, radically far from my direct experience. Will surely do again

On time, clean and everything....but it's freaking freezing!!! Everyone in putting clothes on...why? It's summer we're not supposed to be cold c'mon, turn down the air conditioning 😭

You're buying a ticket from italo because it's direct, so hopefully to get there fast, pay minimum 20 euros (Ferrara-Firenze), and then you get a 45 minutes delay... most stupid company that ITALO i don't think you find!!! You cannot rely on them and their services not even for one second. Not talking about that the service is awful and nobody from the stuff tells you how to do in this situations...only think you will hear is "go on internet". Italo is able just to destroy your day...

I love to traveling with italo.i travels twis in the month. who works in train. Tickets controller very bad manners.i am on of Asian guy traveling.why we can not buy tickets to go in italo . What a Shem Italian

Il 24 maggio 2019 ci siamo recati presso il punto "assistenza" clienti alla stazione Termini di Roma dove siamo stati accolti da una scortesia agghiacciante. Una signorina che dall'aspetto sembrava essere di origine pachistana o indiana ha ben pensato di farci una paternale perché ci eravamo permessi di farle presente che il treno che avevamo prenotato viaggiava con mezz'ora di ritardo. Noi le avevamo semplicemente chiesto se fosse stato possibile viaggiare su un altro treno giacché avevamo un impegno ed avevamo scelto Italo per l'orario che per noi era perfetto. Questa signorina ci ha zittiti, ha alzato la voce e umiliati in pubblico. Se questo per Italo è "Assistenza Clienti" veramente non consiglio Italo a nessuno. Evitatelo (Italo) giacché se malaguratamente vi capitasse di aver bisogno di assistenza la risposta di Italo sembra essere quella di assumere incompetenti incapaci anche di normali rapporti con il pubblico.
On May 24, 2019, we went to the "Client assistance point" at Rome's Termini station where we were greeted by chilling rudeness. A young lady who looked like she was of Pakistani or Indian origin thought acceptable to lecture us because we had allowed ourselves to point out that the train we had booked travelled with about 30 minutes delay. What we had done was to simply ask her if it was possible to travel on another train as we had a commitment for which we had chosen Italo for the time offered was perfect for us. This young lady silenced us, raised her voice and humiliated us in public. If this is "Customer Assistance" for Italo, then I truly do not recommend Italo to anyone. Avoid it (Italo) since if you ever need assistance, the answer from Italo seems to be hiring incompetents who seem incapable of normal relations with the public.

Terrible service, don’t buy first class or any class from this company. Lounge staff were extremely rude and unhelpful, not the business class experience i was expecting. What a terrible experience, will never travel with them ever again. Worst train line company every, and terrible attitudes from staff at Milan central train station lounge.

Great train network, easy to book and use

Excellent.

On time, allocated seats, comfortable (Prima), 2 offers of drinks and snacks, arrived on time. Same on return leg. Bought tickets in advance, fair prices.

Would happily recommend.

The worst experience I’ve had in italy, no welcoming service whatsoever even though I booked first class train tickets. I couldn’t get to my train on time because of them, they had 3 people in the whole station. They we’re rude enough to tell me look at the board you’ll find your train!!! When I presented a claim later on the receptionist barely spoke and said I can’t hear you, hung up and didn’t call again, nor sent an email. Above that i had tickets that said I’d pay 20% extra if i miss the train, i ended up paying more than the tickets I initially purchased, and of course no refund or compensation was presented. Disastrous experience I wouldn’t recommend it to anyone honestly.

All worked out fine out of my 3 train journeys. I had to quickly cancel two (due to Venice flooding), but they offered a refund and even explained the process. All with a friend and helpful service.
The trains were also very comfortable and well equipped for the journeys.

you cant have a pushchair open in a place that you can have it open .also they dont know how to speak with you and are very badly .they told me to pay 15 euro more than my tocket to hsve the stroller with me in first class after that they told me that is impossible .just money gone nothing else good .NON USARE QUESTO SERIVZIO.good train bad stuff

So easy to book and use. Fantastic experience! There were no hidden fees and the passes could be loaded onto my apple wallet. The trains were all clean and there was only one delay out of the five we took. I don't why the other reviews are lower for this. I would recommend and use Italo again in a heartbeat.

I'm travelling Rome-Trento right now on this fantastic new train. It is a fast and reliable service. The staff are professional and pleasant. My only complaint is that I ended up in the same carriage as a group of people from Rome that are extremely noisy and uneducated. These people think they own this train and are extremely rude to make so much noise. Therefore I spoke to the train manager (Claudio) and he was very helpful, kind and professional. He immidiately moved me to a much more quite carriage and I'm able now to travel in peace. Thank you so much for your help Claudio, trenoitalo is lucky to have you on their team.
Claudia Bancher in Abbott

I had the same experience with ITALO TRENO last week (30/8/2018) on the way Desenzano-Verona, train 8991. I made an honest mistake as I have no experience with the Italian railways. The ticket collector was unwilling to explain me anything, asked me to pay double price for four tickets (me and 3 children). I speak a little Italian so she behaved to me as to the person who should know everything although I told her several times I don't understand. She didn't speak English. She was fed up with me when I was not able to help her with the payment - I don't see very well and I don't use smart/I-phones. In the end of our travel she told me "mai piu" as I would be some hooligan. On the website of ITALO TRENO I even could not find that my train would exist. There is no possibility to complain.
Most expensive 10 minutes in my life that costed 90 euro. MAI PIU with ITALO TRENO!!!!

The Italo Treno mobile website was all in Italian and by mistake we booked the train tickets for the wrong day. We only realized this on the train. However, after quickly looking up the prices again we saw that the tickets we booked were actually more expensive than the ones we should have bought so we thought it shouldn't have been a problem to change them. The train was also half empty, it wasn't a busy route. The train manager, though, was not helpful at all - he clearly saw that it was an honest mistake, I mean we even paid more than we would have if we had booked the correct dates. He made us pay 120 euros to cover the "difference" in ticket prices (we had already paid 90 euros for ours) and he could not explain why the price was so much different from the one online. We were so disappointed with the service, I mean yes it was our mistake but was that really the only way to go about it?! We never got a receipt either.