ItsHot.com Diamond Jewelry & Watches Reviews 217

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 103 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quality and design of the jewelry, often describing pieces as beautiful, stunning, and made to perfection. Many appreciate the excellent customer service, highlighting staff members for being helpful, professional, and attentive. The pricing is also a significant positive, with many finding the items affordable and offering great value. However, some customers also noted issues with product durability, specifically mentioning chains breaking under normal handling, and others experienced problems with watches not functioning correctly or being different from what was ordered. There were also mentions of damaged packaging upon arrival and discrepancies in product descriptions, such as a gold-plated wristband instead of solid gold.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Customer service

Customers consistently note positive experiences with customer service, often describing the staff as... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and attentive... See more

Price

Users describe positive interactions with price, often highlighting competitive and reasonable pricing for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I got the 14k white gold inside out diamond hoop huggie earrings they fit perfect. Not too big or small it’s just right for men earrings. I’m all smiles looking in the mirror when I put them on. Tina... See more

Rated 5 out of 5 stars

The silver diamond pavé cross that I ordered with a custom bail, was made to perfection. Better than the photo representations on their website. Beautiful. I am also impressed with how quickly I recei... See more

Rated 5 out of 5 stars

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my... See more



Company details

  1. Jewellery shop
  2. Diamond Dealer
  3. Gold dealer
  4. Jeweller
  5. Jewellery Designer
  6. Watch shop

Written by the company

ItsHot Diamond Watches & Jewelry Store NYC. We specialize in High Quality Custom Designer Jewelry and custom watches. We have been in jewelry business since 2004. You can purchase our designs online at www.ItsHot.com or at our Manhattan jewelry store in NYC. Visit us for top designs and best prices on Diamond Watches, Diamond Engagement Rings & Wedding Rings, Diamond Earrings, Diamond Bracelets, women's and men's diamond ring, necklaces, gold chains and more!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Well first of all the service…

Well first of all the service representative name Mark was very Friendly Attentive and Kind and totally Courteous and professional going out of his way to really help and make me comfortable on my recent Purchase a Diamond ring which I like so much and the products are Amazing! I intent to be a Customer for the foreseeable future!

Ruben Fuentes. Texas

31 March 2026
Rated 5 out of 5 stars

My first time purchasing from ItsHot…

My first time purchasing from ItsHot was a great experience. I had previously had a bad experience trying to purchase the chain I wanted, with both vendors sending me a chain that did not meet the exact description, which were returned. My payment method needed to be verified by ItsHot due to fraud prevention, so there was an unexpected hiccup, but Tina at ItsHot was extremely prompt, professional, and easy to deal with… so the hiccup was dealt with swiftly and a reassurance that I was buying from a quality dealer that truly cared about their customer’s experience. I will definitely shop with ItsHot again and I hope the Boss gives Tina a big fat raise. Boss, if you are listening, give Tina a mega raise, NOW! And thank you for the beautiful, high quality chain!

9 March 2026
Rated 5 out of 5 stars

Ask for Tina at Itshot

I have a few well alot of watches from you guys all Diamonds I love them very much and get a lot of " Where did you get that " and I tell them about you guys .....Alvin

21 March 2026
Rated 5 out of 5 stars

First Time Purchase -First off ..

First off .., the Men's Iced out Bracelet I purchased was affordable! Not crazy made up pricing. Overpriced items do not move! Affordable item pricing does ! And from the receipt invoice and email documentation that kept me up to date with the purchase was 5 star! Even if you need to chat or customize, they are there for you.They must have a great team! My item was purchased and shipped in a few hours via FedEx , and tracked until I signed for it and received it ! All under 2 days! You don't have to live in the Hampton's to feel special with this Jewelry company! And to my amazement, upon opening the bracelet box, the box lit up like a little showroom!! Plus the certificate of authenticity ! Very professional ! Thanks to "ITS HOT" Jewelry for making me feel special,.. a retirement gift to myself! My first purchase .. but not my last ! I would like to say thank you to you and your team ! Charles Sciria

16 March 2026

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