Apple Reviews 577

Apple music possibly the worst customer service I have ever received. I had an iPhone and apple music account at university. A year ago I treated myself to a new ipad. I updated my card details on the apple store which automatically renewed onto my apple music account. I received no notifications of this. Apple just proceeded to deduct £4.99 from my account for 13 months. I didn't realise I was being invoiced as all my invoice emails were sent to my university email account and I had left university years ago. I have not used this account once and had been paying for another music account.

I contacted Apple expecting to receive a full refund for the misunderstanding, instead the customer assistance team quoted me terms and conditions, did not offer any alternative resolutions and replied to me finally saying if I replied to this email it is likely I would not be getting a response.

For a large reputable company I expected better customer service. Amazon always takes a customers side even if it is their fault, Samsung the same. Apple are disgusting and put money before customers. Last time I will ever buy an Apple product. If I had chosen a different brand of tablet I would have not been deducted this extra money. The process was confusing for someone good with technology so I hate to think of what is happening to those less tech-savvy. Its disgusting.

Wow this company is a scam they will get you to start a free trial them block access to try to steal your money.

You can't trust these communists with your information. Imagine what they are doing behind the scenes with your personal information if this is what they do in clear sight. Take this company down.

Dear Apple,
Stop censoring the apps on your App Store.
And that goes for you to Google.

If I could give 0 stars I would.

I tried to make an in app purchase for £38.99. The on screen message said it wasn't successful so I tried again. This time it was successful. However, I then received 2 emails from Paypal confirming I had been charged for both. If the message hadn't told me it was unsuccessful then I wouldn't have tried again. Why would I expect to be charged when told a transaction didn't go through?

I reported the problem to itunes and requested a refund for the purchase I didn't receive. They didn't ask for any information, but said I wasn't eligible for a refund. So I was then able to add further details, which I did, and they came back and said I still wasn't eligible despite not receiving the purchase.

They then sent a message in the app for me to be able to collect the coins I attempted unsuccessfully to purchase the first time.

I never wanted 2 lots of coins, just 1. There was another smaller transaction earlier that day which I didn't receive and they refunded that one without issue.

I am disgusted with their lack of support. They can see 2 transactions a minute apart and can see only 1 was received but yet I receive a generic response "I understand this decision may be disappointing, and I'm sorry this is not the answer you expected. Please be assured that we have exhausted all possible resources to do so on your behalf; however, our terms of sale may not allow us to issue a refund."

I am attempting to escalate this to Paypal, so hopefully they have more ethics than Apple.

Be very, very careful making purchases from itunes.

26/Jan update: Despite iTunes finally accepting responsibility by sending me a credit note, they didn't refund my money. But I attached the credit note to my Paypal case (which Apple didn't reply to) and this morning Paypal found in my favour and refunded the money.

For a company to insert themselves into politics so brazenly and ignorantly decide what American gets to have free speech or not, (if and how they are free to express their opinions or what they believe) is actually so horrifying I can’t and won’t give them another penny. I cancelled all my subscriptions and will never buy another product again. Having 8 laptops, 2 iMacs, 6 AirPods, 6 phones, 6 watches, 4 AppleTVs, 2 iPods... Eventually, along with millions of others who stop buying, it will matter. This assault on the freedom of every American is unforgivable and evil.

very poor interface. difficult to use

it is not possible to transfer the songs to Apple music. I've paid a lot of money for them

I play a on online game through a company called gameloft. They recently offered a promotion for $79.95. I made the purchase for the game. It turned out the offer was incorrect and the gaming company changed the attributes of the purchase. They claimed for a refund as it’s an in app purchase I have to go through ITunes. What a process that is. After being directed to receive a refund from gameloft, ITunes denied my request. I appealed the denial stating what I purchased was changed by the gaming company and iTunes gave a second denial. I have since learned that all others that made the purchase have received a refund. On requiring an explanation for this I was advised all accounts are different and treated differently. Absolute bulltish. I usually spend around $35 month on the game and now through gameloft and iTunes bloodymindness, they win $79.95 but lose over $400 a year. It’s a scam to buy a product and change the attributes and then say “hey go to iTunes for a refund” knowing iTunes will just knock it on the head

After signing up for a free trial and then cancelling waaaay befor the trial ends I still get billed! This is not the first time it’s happened and probably won’t be the last. Apple you are lying and stealing!

So buggy, so many time my downloads are getting duplicated and its a mess to set the records back in order. Unacceptable to the company of such high standards.

So hard to use won't even sync on my phone

I recently bought an Apple MacBook Air 13". Great upgrade from 2017. Good keyboard, comfortable controls. Feels great when I use the Macbook.

I purchased over $1,200 in in-app purchases in a very short period of time and the developers wouldn’t help or refund anyone when we didn’t receive the items we purchased. I have several GBs of screen recordings and screenshots of all of this proving the items not given to me and proof that the developers had MAJOR coding bug issues causing issues with in-app purchase usage!

I tried to fix the issue with the developer directly for a month. Myself, everyone else on my team, as well as many people that posted iTunes reviews at the same time as me would get the same response from the developer, “thank you for your understanding. Enjoy the game!” NO, not acceptable when you and many others are spending thousands of dollars!!!

I know coding and when you spend a lot of money on a game having faith that Apple will make the approved developers provide the services and in app purchases that you purchase, just to have Apple say “we don’t care” is a slap in the face! Even more so when Apple Care Public Relations team takes your claim from your assigned advisor and doesn’t respond to any messages or time responding complaints filed for 7 weeks!!!!!

When I called to file for a refund, the first advisor didn’t even select the correct reason or describe the reason accurately, and that’s after over an hour explaining it. Then the second senior advisor did the same! After over 2 hours explaining it to her. I asked this advisor what my steps were if apple declined this refund, she specifically said to me that if I was to dispute the charge through my credit card that my Apple ID would be disabled and all information tied to my Apple ID would be lost if they can’t enable my id. 10+ years of data tied to my Apple ID being held hostage! She said to me, and I quote, “Well I guess you will have to determine how much the last 10+ years of data tied to your Apple ID is worth to you.” This threatening verbiage is illegal in soooo many forms!!!! She also said that Apple doesn’t have to follow Consumer Protection Laws! So where you are protected by your credit card company from developers taking your money and not giving you what you purchased or false advertising their game, Apple doesn’t protect you! They force this on you by only allowing you to get apps from iTunes and not providing a purchase option to pay the developer companies directly but requiring that you make all purchases through Apple! You have no option but to unknowingly sign away your Consumer Protection Rights! With a company like Apple, they had a duty to do due diligence of the accuracy of the developers that they approve to have applications for sale on their iTunes platform! They have the extra due diligence to do this and protect consumers when they take away our Consumer Protection Rights! They abuse their authority and position with your data being tied to your Apple ID! Both the previous senior advisors told me that I couldn’t send them screen shots and screen recordings to provide proof - this turned out to be wrong.

On my third discussion with an Apple senior advisor, he filed a new complaint and sent me a link to send attachments. My attachments were more than what the link allowed so I had to select what I could. I was on the phone with him for over 4 hours!!! He told me he had this case and he owned it. He said he would call me in 48 hours with an update. He called me as he said he would but he couldn’t give me an update because the Apple Care Partner Relations department took my case and blocked him out. He told me to email the system case number email to get a message to whoever took my case. I did many times with no response. I called in several times and had an advisor submit a complaint for a timely response to me, still nothing after 7 weeks of this!!!!!

Apple now has a credit card. They have financial products. These actions go against all the following OCC Regulatory UDAAP regulations:
1. UNFAIR - Product or service terms or conditions that prevent a customer from using a product or service. Processes that make it difficult for customers to cancel a product or service or get a refund!!!!!
2. DECEPTIVE - Practices that do not properly explain applicable financial customer obligations.
3. ABUSIVE - Failing to make good-faith efforts to resolve known issues.
4. PROCESSES - Timely, appropriate and procedures for employee decisions making and discretion. Resolving customer complaints in a timely manner.
They didn’t meet any of those OCC regulation requirements!
I also question whether the Apple Supplier Code of Conduct has been violated by this developer that Apple is protecting.
I will be turning this into the Attorney General, the Better Business Bureau, FDIC and the Federal Trade Commission. I will be filing every complaint with every government agency possible.
(I ran out of space to list all complaints.)

itunes literary had me switch from android to ios and i can't express how satisfied i am and happy with my choice and purchase

I do love iTunes and the convenience that it does. Though sometimes I I open iTunes, it freezes and I have to close and restart it to get it to work.

I'm apple client since first iphone. I have never had any problems with iTunes also.

I want a refund for youtube premium. It did not show under subscription and debited me as soon as I had money there